About Saltmoore....
Nestled between the wild North Sea and the heather-draped moors, our name Saltmoore serves as a literal and evocative reflection of these two distinct yet harmoniously intertwined landscapes. The 19th century estate has been completely reimagined, redefining luxury hospitality. Saltmoore is a wellness-led sanctuary, providing guests with a sense of place. A place where we embrace the passing of time, and let the wild tide lead the way.
Following our successful opening, and with the business expanding as we prepare for the season, we are excited to announce that we are looking for enthusiastic and dedicated individuals to join our team.
We have an exciting opportunity for an experienced Spa Manager to join our team. You’ll be responsible for the smooth and efficient running of our Spa, The Sanctuary at Saltmoore.
Key Responsibilities
- Oversee the daily operations of the spa, ensuring all areas of the spa are maintained including, cryochamber, outdoor sauna, gym, relaxation room, treatment rooms, sauna and steam room, indoor pool, spa pool and wellness café.
- Manage and motivate a team of therapists, hosts and administrators and support staff to deliver exceptional client experiences.
- Promote a positive team culture focused on excellence and guest satisfaction.
- Ensure compliance with all health and safety regulations and industry standards.
- Develop and implement strategies to drive customer satisfaction, increase bookings, and optimise spa revenue.
- Develop seasonal promotions, wellness programmes, and special events.
- Analyse key performance indicators (KPIs) and prepare regular management reports.
- Drive retail sales and maximise treatment bookings through effective promotions and upselling.
- Manage inventory, order supplies, and ensure equipment is properly maintained.
- Coordinate equipment maintenance and facility repairs.
- Create and maintain a serene, welcoming atmosphere aligned with the brand’s vision of luxury and relaxation.
- Handle client feedback and resolve any concerns to ensure guest satisfaction.
- Keep up-to-date with industry trends, treatments, and wellness products.
Experience
- Minimum of 3–5 years' experience in spa management or hospitality management.
- Experience managing teams, budgets, and guest service operations.
- Luxury hotel or resort experience is highly desirable.
- Strong leadership and people management skills.
- Excellent customer service and interpersonal abilities.
- Financial and commercial acumen.
- Strong organisational and time-management skills.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced hospitality environment.
Benefits
- Competitive pay - total package up to £34,000 per annum including tronc and holiday pay
- Share of Service Charge to all employees paid monthly
- Additional holiday entitlement based on length of service
- Employee Referral Scheme – opportunity to earn £100 with each successful recommendation
- Employee discount on Food and Beverage outlets, Spa Treatments and Spa products.
- Employee discounted Room Rate of £50 per night
- Friends and Family discounted Room Rate of £75 per night
- Training and Development opportunities
- Employee recognition with Employee of the Month awards
- Uniform
- Free Parking
- T&Cs apply to some employee benefits
Apply
Send your application today. Due to high volume of applications, if you do not hear back within 14 days, on this occasion your application has been unsuccessful. Travel to and from Saltmoore is essential.
We are committed to applying equal opportunities throughout our recruitment process. Saltmoore’s objective is to ensure that individuals are selected, and otherwise treated solely based on their relevant aptitudes, skills and abilities. If you require any reasonable adjustments to be made to the recruitment process, please state this on your original application or covering letter.
Recruitment Privacy Notice
We collect and process your personal data for the purpose of managing our recruitment process, including reviewing applications, arranging interviews or trial shifts, and assessing suitability for employment. Your information will only be shared with managers involved in the hiring process and will be handled securely in line with UK data protection laws. If your application is unsuccessful, your data may be retained for up to 6 months before being securely deleted.
If you have any questions about how your data is handled, please contact our People Operations team for our full policy.
Job Type: Full-time
Pay: £32,000.00-£34,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
- Referral programme
Experience:
- Spa Managment: 3 years (required)
Work Location: In person
