Process lead Work, Jobs in Whitchurch, Crf (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
11d
Programme Lead (Casework)
Oasis Cardiff —Cardiff
- £30,900 - £32,000 a year
- Organisational skills
- In-person
- Leadership
Quick apply
6d
IT Support Team Leader
Drive Ltd —Nantgarw
- £33,610.75 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
7d
Programme Management Office (PMO) Co-ordinator (SRS)
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Microsoft Office
- Administrative experience
- Project management
- Annual leave
7d
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Full-time
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
4d
People Partner (Change and Organisational Development)
Admiral —Cardiff
- Annual leave
12d
Client Onboarding & New Business Team Leader
Howells Legal Limited —Cardiff
- Full-time
- Management
- English
- Analysis skills
- Annual leave
- Referral programme
Quick apply
6d
Quality Improvement Lead
Cytiva —Cardiff
- Full-time
- Engineering
- No degree
4d
Liquid Devlopment & NPD/NPIManager
Cardiff Distillery —Cardiff
- From £33,000 a year
- Full-time
- Supervising experience
- Project management
- In-person
Quick apply
13d
Depot Manager
PHOENIX Healthcare Distribution Limited —Cardiff
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Press Officer Part Time
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £30,605.90 a year
- Part-time
- Hybrid work
- Sales
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
8d
Community Engagement Manager
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Annual leave
8d
Assistant Director of Digital & Transformation
Cartrefi Cymru —Cardiff
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Work from home
Quick apply
4d
New Business Manager
Brakes —Cardiff
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee discount
12d
Programme Management Office (PMO) Lead (SRS)
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Project management
- SharePoint
- Communication skills
- Annual leave
7d
Contact Centre Team Manager
BUUK Infrastructure —Cardiff
- £34,143 a year
- Hybrid work
- Microsoft Excel
- Management
- Customer service
14d
Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)
United Welsh —Tongwynlais
- £39,200.26 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
8d
Industrial Process APQP Lead
Safran —Cwmbran
- Full-time
- Engineering
- Analysis skills
- Leadership
Workforce Development Lead (Administrative & Support Services)
Health Education and Improvement Wales —Nantgarw
- £58,379 - £65,723 a year
- Part-time
- English
- Leadership
3d

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process lead jobs near whitchurch, crf

Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

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Job details

Full-time
£50,129 - £57,365 a year
11 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

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Refine Your Search

process lead jobs in whitchurch, crf

Ombudsman and Complex Complaints Lead

Programme Lead (Casework)

IT Support Team Leader

Programme Management Office (PMO) Co-ordinator (SRS)

Head of People and Culture

Operations Delivery Manager

People Partner (Change and Organisational Development)

Client Onboarding & New Business Team Leader

Quality Improvement Lead

Liquid Devlopment & NPD/NPIManager

Depot Manager

Press Officer Part Time

Community Engagement Manager

Assistant Director of Digital & Transformation

New Business Manager

Programme Management Office (PMO) Lead (SRS)

Contact Centre Team Manager

Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)

Industrial Process APQP Lead

Workforce Development Lead (Administrative & Support Services)

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