support analyst Work, Jobs in whitchurch, crf (with Salaries)

Data Analyst
Admiral —Cardiff
- Hybrid work
- SQL
- Annual leave
2d
Technical Support Analyst
The Currency Cloud Services Limited —Cardiff
- Night shift
- Doctoral degree
- DevOps
- Master's degree
SOC Analyst
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
IT Service Desk Analyst
BTL IT Solutions Ltd. —Bristol
- £26,000 - £29,000 a year
- Full-time
- Windows
- In-person
Quick apply
Finance Data Quality Analyst - FTC
AerFin —Newport
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Employee assistance programme
Quick apply
Data Analyst
Pobl Tech —Cardiff
- From £26,500 a year
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- SQL
- Free parking
- Flexitime
Quick apply
5d
Production Support Analyst
Capgemini —Cardiff
- Hybrid work
- Azure
- DevOps
- Java
1d
Mid Term Planning & Forecasting Analyst
Starling —Cardiff
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Commercial Finance Analyst
PHSGroup —Caerphilly
- Microsoft Excel
- Analysis skills
- Free parking
- Employee discount
IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
Business Analyst
Scrumconnect Consulting —Bridgend
- £55,000 a year
- Analysis skills
- Agile
- Communication skills
Analyst - Level 2 (Ops)
PCI Pharma Services —Tredegar
- Full-time
- Laboratory experience
- No degree
- Organisational skills
Discovery Analyst
Legal & General Investment Management —Cardiff
- Analysis skills
- Continuous improvement
- Agile
- Employee discount
3d
Cyber Defence Analyst L2
Airbus Protect Limited —Newport
- Full-time
- Travel
Performance Analyst
Scrumconnect Consulting —Bridgend
- £40,000 - £45,000 a year
- SQL
- Mentoring
- IT
Apprentice Planner
Mears Group —Caerphilly
- £8.00 - £12.71 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
5d
Regulatory Reporting Analyst
Legal & General Investment Management —Cardiff
- Microsoft Excel
- Financial services
- Communication skills
- Employee discount
1d
Business Analyst
Amentum —Cardiff
- Full-time
- Analysis skills
- Agile
- Communication skills
- Employee assistance programme
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Life insurance
Senior Digital Business Analyst
Capgemini —Cardiff
- Hybrid work
- Agile
- IT
- Communication skills

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support analyst jobs near whitchurch, crf

Data Analyst

Admiral -
Cardiff

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Job details

2 days ago

Benefits

Annual leave

Qualifications

Google Cloud Platform
SQL

Full job description

Cardiff

We’re looking for two technically strong Data Analysts to join our Customer Operations Data & Analytics team.

This is a hands-on role for analysts who enjoy coding, data modelling and turning complex data into clear, actionable insight. You’ll help build the data foundations, reporting and tools that enable Customer Operations to better understand performance, customer journeys and value.

Customer Operations is evolving, with a focus on faster, more connected customer journeys. As Genesys becomes central to how we operate, and AI copilots change how colleagues support customers, this role will play a key part in measuring impact through accurate, scalable data products.

This is not a reporting-only role. You’ll be improving how data is structured, accessed and trusted across the function.

Location

This is a hybrid role based in our Cardiff office, with an expectation of on-site attendance approximately once per week. We’re open to some flexibility around this to support individual circumstances, but regular presence in the office is important for collaboration, team connection, and key in‑person activities.

What you’ll be doing

Build and maintain dashboards, reporting and analysis
Write clean, reliable SQL to transform, join and explore data
Analyse customer journeys, operational performance and value realisation
Measure the impact of new tools, processes and customer experience changes
Carry out data quality checks and investigate issues
Improve existing dashboards to make them clearer, faster and more user-friendly
Work with stakeholders to understand requirements and deliver useful outputs
Support self-serve analytics through well-documented, trusted data products
Build knowledge of Customer Operations, Genesys data and customer journey performance

Essential skills and experience

Strong coding or technical data skills, particularly SQL
Experience working with reporting, analytics or business data
Confident working with data, identifying patterns and investigating issues
Strong problem-solving skills and attention to detail
Ability to explain technical concepts clearly to non-technical stakeholders
Interest in automation, data modelling and improving processes
Proactive mindset with the confidence to suggest improvements
Curiosity about customer journeys and operational performance

Nice to have

Experience with BigQuery, Looker, LookML or Google Cloud Platform
Experience working in a Customer Operations or contact centre environment

Location

This role is based in Cardiff with a hybrid approach. You’ll be expected to work from the office around 2 days per week, with the flexibility to work remotely for the rest of the time.

Applications will be reviewed on a rolling basis and we reserve the right to close the role early if we receive a high volume of suitable applications.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email here or contact us on 07425324587. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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Apply Now

Refine Your Search

support analyst jobs in whitchurch, crf

Data Analyst

Technical Support Analyst

SOC Analyst

IT Service Desk Analyst

Finance Data Quality Analyst - FTC

Data Analyst

Production Support Analyst

Mid Term Planning & Forecasting Analyst

Commercial Finance Analyst

IT Support Engineer

Business Analyst

Analyst - Level 2 (Ops)

Discovery Analyst

Cyber Defence Analyst L2

Performance Analyst

Apprentice Planner

Regulatory Reporting Analyst

Business Analyst

2nd Line Support Analyst

Senior Digital Business Analyst

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