Technical care specialist Work, Jobs in Whitefield, Gtm (with Salaries)

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- Customer service
- English
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
11d
Technical Support Engineer
Northern Care Alliance NHS Foundation Trust —Rochdale
- £32,073 - £39,043 a year
- Full-time
- Engineering
- Annual leave
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Technical Underwriter - Care
Markel International Services Ltd —Manchester
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Mobile Maintenance Assistant
Equans —Chadderton
- Weekend availability
- Customer service
- Maintenance
- Construction experience
- Employee assistance programme
Mobile Electrician
Equans —Oldham
- Full-time
- Driving
- Contracts
- IT
- Annual leave
- Employee assistance programme
Manufacturing Application Specialist
Molnlycke Health Care —Oldham
- £60,000 a year
- Computer Science
- DevOps
- Engineering
- Employee assistance programme
Quick apply
Healthcare Data Analyst & Web developer
Harley Street Mental Health —Altrincham
- £30,000 - £32,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
13d
First Response Restoration Technician
Trinity Claims —Warrington
- From £25,500 a year
- Customer service
- Administrative experience
- Driving
- Annual leave
- Life insurance
Quick apply
IT Systems Specialist
Wythenshawe Community Housing Group —Manchester
- £57,373.63 a year
- Full-time
- Salesforce
- Agile
- Annual leave
2d
Multi-Skilled Maintenance Operative
Active Pathways —Preston
- £32,000 a year
- Full-time
- Maintenance
- Rehabilitation centre
- Communication skills
- Annual leave
- Referral programme
Quick apply
13d
Multiskilled Electrician
Equans —Blackburn
- Overtime
- Maintenance
- Annual leave
- Employee assistance programme
Public Health Intelligence Specialist Apprenticeship Level 7
Calderdale Council —Halifax
- £34,434 - £36,363 a year
- Full-time
- Remote
- Leadership
9d
Customer Support Specialist
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Annual leave
Quick apply
Firmware Engineer - Zigbee Specialist
IMI Plc - Legacy Precision —Blackburn with Darwen
- Full-time
- Engineering
- C++
- Bachelor's degree
- Free parking
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
Sales Enablement Specialist
PortSwigger —Knutsford
- Sales
- Salesforce
- Analysis skills
Quick apply

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Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Tesla -
Manchester

Apply Now

Job details

Fixed term contract

Qualifications

CRM software
Customer service
English
Technical support
Customer support

Full job description

What to Expect

This is a 12-month fixed-term contract with the possibility of extension. Tesla is looking for a customer-focused, experienced, and motivated Associate Technical Support Specialist to join our Tesla Energy team in the UK. If you thrive on helping people, have a passion for clean energy, and excel in fast-paced, solution-driven environments, we’d love to hear from you.

As an Associate Technical Support Specialist, you’ll be the first point of contact for our customers, providing expert guidance, support, and key services related to Tesla Electric energy supply and customer account management. You will also ensure Tesla meets its service obligations and commitments by responding to customer technical enquiries in an accurate and timely manner. The ideal candidate will have technical acumen in addition to a track record of remarkable customer service. You’ll play a critical role in ensuring a seamless, positive experience from onboarding through to ongoing support.

What You'll Do

Deliver high-quality, empathetic, and accurate customer support via phone, email, and digital channels – resolving inquiries efficiently and professionally, with a strong focus on first-contact resolution
Approach every interaction with compassion, especially when supporting vulnerable customers or those facing financial or service-related stress, ensuring clarity, dignity, and timely assistance
Support customers with enrolment and unenrolment into energy supply services, including verifying eligibility, collecting required documentation, and guiding them through the process with clarity and care
Handle billing and payment-related inquiries, including explaining tariffs, energy usage, and billing cycles, resolving discrepancies in invoices, statements, or payment history, managing direct debit setups, failed payments, and payment plans, and supporting customers facing financial hardship with compassion and appropriate resources
Manage customer account administration, such as updating personal details, verifying identity, and ensuring compliance with data protection regulations (e.g. GDPR)
Clearly explain energy products, tariffs, regulations, and billing concepts in plain language – tailored to the customer’s level of understanding
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical and general support enquiries with customer Residential Energy products
Communicate customer concerns to the escalation team and others as necessary to resolve issues
Collaborate cross-functionally with technical, billing, and operations teams to resolve cases and enhance service delivery
Accurately record all interactions, actions, and outcomes in CRM and support systems, maintaining data integrity and supporting knowledge sharing
Meet quality standards, actively use feedback to improve performance, and contribute to a culture of continuous improvement
Adhere to industry SLA requirements for energy providers

What You'll Bring

At least two years of experience in a customer support role, preferably within an energy or utility environment
Excellent written and spoken English is required
Proven ability to manage multiple tasks, prioritise effectively, and maintain accuracy under pressure
Familiarity with CRM systems and digital support platforms
Strong attention to detail, especially when handling financial and personal data
A proactive mindset, with a genuine desire to solve problems and improve the customer experience
Ability to build trust and rapport with customers, even during challenging situations

This role is ideal for someone who combines technical understanding with a deep commitment to customer service – someone who sees every interaction as an opportunity to make a meaningful difference in the transition to sustainable energy.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical care specialist jobs in whitefield, gtm

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Specialist Customer Care

Communications Data Investigator, Single Point of Contact

Technical Support Engineer

EUC Engineer

Technical Underwriter - Care

Mobile Maintenance Assistant

Mobile Electrician

Manufacturing Application Specialist

Healthcare Data Analyst & Web developer

First Response Restoration Technician

IT Systems Specialist

Multi-Skilled Maintenance Operative

Multiskilled Electrician

Public Health Intelligence Specialist Apprenticeship Level 7

Customer Support Specialist

Firmware Engineer - Zigbee Specialist

Mobile Technical Operative - Mechanical

Client Support Specialist

Sales Enablement Specialist

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