CLINIC ADMINISTRATOR & CLIENT COORDINATOR
Location: Cockermouth Town CentreHours: Full-time preferred | Working within Monday–Saturday, 9:00am–6:00pmSalary: Competitive and dependent on experience
This is not simply a reception role.
We are growing — and we are looking for an exceptional Clinic Administrator & Client Coordinator to become a key part of our team.
This is a busy, client-facing position requiring someone who is highly organised, commercially aware, confident, personable and exceptionally reliable With an impeccable
You will often be the first and last point of contact for our clients, which means the standard of communication, professionalism and service you deliver matters enormously.
We are looking for someone who doesn’t wait to be told what needs doing.
You notice it.You organise it.You follow it through.
If you thrive on responsibility, genuinely enjoy working with people and take pride in keeping a busy environment running efficiently, we want to hear from you.
THE ROLE
You will take ownership of the day-to-day client journey and provide essential administrative and operational support to the clinic and Clinic Owner.
Your responsibilities will include:
- Managing client enquiries confidently and professionally across telephone, messaging apps, email and face-to-face communication.
- Coordinating appointments, confirmations, reminders, rescheduling and follow-up communications.
- Actively managing and optimising the appointment diary rather than simply taking bookings.
- Ensuring enquiries are followed up promptly and potential bookings are not unnecessarily lost.
- Delivering an exceptional client experience from the first enquiry through to post-treatment follow-up.
- Maintaining accurate, confidential and up-to-date client records.
- Supporting the Clinic Owner with administrative and operational responsibilities.
- Helping coordinate the day-to-day running of a busy clinic.
- Identifying problems before they become problems and taking appropriate action.
- Supporting systems, processes and improvements as the business continues to grow.
- Maintaining the professional, organised and premium standards expected throughout the clinic.
WHO WE ARE LOOKING FOR
We are also looking for someone who presents themselves with a polished, professional and approachable presence — someone who looks the part in a premium clinical environment and naturally puts our more mature, established client base at ease, rather than a highly stylised or overly “glam” appearance.
We are selective about who joins our team.
You will need to be someone who can demonstrate:
Exceptional organisation — you can manage multiple priorities without losing attention to detail.
Confidence with people — you are warm and approachable but equally comfortable communicating professionally and taking control of situations.
Initiative — you don’t need constant direction and are comfortable making sensible decisions within your role.
Commercial awareness — you understand that excellent customer service, enquiry management, diary optimisation and client retention all contribute to a successful business.
Accountability — if you say something will be done, it gets done.
Excellent written communication — spelling, grammar and professional communication matter in this role.
Digital confidence — you are comfortable learning and using booking systems, messaging platforms, email, databases and other business software.
Discretion and professionalism — you will be working with confidential client information and within a professional clinical environment.
Previous experience within aesthetics, healthcare, private practice, hospitality, luxury retail, customer service, sales or client coordination would be advantageous.
However, attitude, ability and the right personality are equally important.
THIS ROLE PROBABLY ISN’T FOR YOU IF…
You prefer to wait for instructions before taking action.
You struggle to prioritise when several things need attention at once.
You dislike telephone communication or following up enquiries.
You are uncomfortable working in a fast-moving environment where expectations are high.
Or you’re looking for a quiet reception position with limited responsibility.
WHAT YOU CAN EXPECT FROM US
In return, you’ll be joining an ambitious, established and fast growing clinic where the right person will have the opportunity to develop their role as the business expands.
We offer:
- Competitive salary based on experience and ability.
- Full training and ongoing development.
- A supportive, friendly and close-knit team.
- A varied position where no two days are quite the same.
- Genuine opportunities for increased responsibility and progression.
- Staff perks and benefits.
- The opportunity to become an important part of the future growth of the clinic.
THINK YOU’RE THE RIGHT PERSON?
We don’t just want someone who can do the job.
We are looking for someone who can own the role, raise standards and become someone the clinic can genuinely rely upon.
If that sounds like you, we’d love to hear from you.
Please send your CV together with a covering letter explaining why you believe you would be an excellent fit for this position to:
[email protected]
Applications submitted without a covering letter may not be considered.
Pay: From £12.71 per hour
Benefits:
- Employee discount
- Flexitime
- On-site parking
- Store discount
Work Location: In person
