ACTUAL CLOSING DATE: Applications must be received by 15 July 2026 at 11:55pm
Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.
INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE.
Location: Council Headquarters, Hamilton
Hours: 35hrs per week, permanent
Work Pattern: Monday - Thursday 8.45am - 4.45pm, Friday 8.45am - 4.15pm
Salary / Hourly Rate: £54,783 - 59,911
Are you an experienced leader with a passion for innovation, technology, and delivering high-quality care services? We are seeking an Operations Manager to lead our Technology Enabled Care Service (TECS), ensuring people can live safely, independently, and with confidence in their own homes.
This is an exciting opportunity to lead a 24/7 Technology Enabled Care and Response Service, including the Alarm Receiving Centre (ARC), responder services, community alarms, telecare services and the coordination of Council Out of Hours enquiries. You will drive innovation, service improvement and digital transformation, ensuring high-quality, person-centred services that support people to live safely and independently at home.
The successful candidate will have significant management experience within a Care at Home, Technology Enabled Care, health, or social care setting, together with strong leadership, partnership working, and change management skills. You will be committed to innovation, continuous improvement, and delivering positive outcomes for people who use our services.
If you are a forward-thinking leader who thrives in a fast-paced environment and can inspire teams to deliver excellent services, we would welcome your application.
Join us and help shape the future of Technology Enabled Care services across South Lanarkshire.
Top of Form
What we are looking for:
We are looking for an experienced and motivated leader who can demonstrate:
Experience of managing Technology Enabled Care services or Care at Home service,
Experience of implementing Technology Enabled Care, digital health, or assistive technology solutions.
Can lead, motivate and develop teams to deliver high-quality services.
Has a demonstrable track record of driving innovation, service improvement and change.
Can manage performance, quality, risk and regulatory compliance.
Uses data and insight to inform decision-making and service planning.
Builds strong partnerships and works effectively with a range of stakeholders.
Has strong communication, influencing and problem-solving skills.
Can manage budgets and resources effectively.
Is committed to delivering person-centred services that improve outcomes for people and communities. Bottom of Form
If you would like more information or an informal discussion about the role, please email Scott McNeill, Service Manager (Registered Care at Home Services) [email protected]
Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents:
Describe your experience of leading and supporting staff through service redesign, transformation, or significant organisational change. What challenges did you encounter and how did you address them?
View the Operations Manager (TEC and RS) job profile.
If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.
Please Apply online - All correspondence will be via your email address
Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.
Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.
Legislative Information
This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.
Overseas Criminal Records Check
An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.
Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.
Equal Opportunities and Inclusion statement
The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.
As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile
As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:
- Enrolment in award winning local government pension scheme
- To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave
- Public holiday entitlement (up to 10 days)
- Occupational sick pay
- Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
- Employee Discounts – including discounts at the cinema.
- Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
