Job Summary
We are seeking a professional and welcoming Front Desk Agent to join our hospitality team. The successful candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic environment where organisational skills, friendliness, and attention to detail are highly valued. The Front Desk Agent will contribute significantly to creating a positive guest experience and uphold the high standards of our establishment.
Duties
- Greet guests warmly upon arrival and assist with the check-in and check-out procedures efficiently
- Manage reservations, cancellations, and modifications using the booking system
- Respond promptly to guest enquiries via phone, email, or in person, providing accurate information and assistance
- Handle guest requests and complaints professionally, resolving issues to ensure guest satisfaction
- Maintain accurate records of guest information and billing details
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
- Ensure the reception area is tidy, welcoming, and well-stocked with necessary materials
- Uphold security protocols by monitoring access points and safeguarding guest confidentiality
Skills
- Excellent communication skills, with proficiency in multiple languages being highly desirable
- Previous experience in hotel reception or hospitality is preferred but not essential; training will be provided for suitable candidates
- Bilingual abilities are advantageous for serving a diverse clientele effectively
- Strong organisational skills with an eye for detail to manage reservations and guest information accurately
- Friendly demeanour with a professional attitude towards guest service
- Ability to remain calm under pressure and handle challenging situations diplomatically
- Knowledge of hospitality industry standards and guest service best practices is beneficial
This role offers an engaging environment where your interpersonal skills can shine while contributing to memorable guest experiences. We value professionalism, enthusiasm, and a proactive approach to hospitality.
Pay: £15.00-£19.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
