Collection agent Work, Jobs in Whitley Bay, Twr (with Salaries)

Field Collections Agent
Orbit Credit Services —Sunderland
- £28,665 - £35,765 a year
- Full-time
- Driving
- Employee assistance programme
- Flexible schedule
Quick apply
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Field Collections Agent

Orbit Credit Services -
Sunderland

Quick apply

Job details

Full-time
£28,665 - £35,765 a year
7 days ago

Benefits

Employee assistance programme
Flexible schedule
Referral programme

Qualifications

Driving Licence
Driving

Full job description

** Start date 7th September 2026**

Location: Within a 90-minute travel radius of your home (applicants must reside within Sunderland)

Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400

Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

Hold a full UK driving licence and have access to a vehicle?
Prefer working independently, outdoors, and engaging with people face-to-face?
Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

Visit customers to resolve outstanding arrears and discuss payment options
Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
Accept payments, set up repayment plans, and re-engage customers with client services
Educate customers about the potential consequences of non-payment
Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

Monday–Friday visiting times are between 8am-8pm
A number of shift pattern options available, you can choose between a 4 day or 5 day working week.

Benefits

31 days holiday (incl. bank holidays + December shutdown)
Fuel card for business use
Referral Bonus Scheme
Uncapped monthly bonuses (£200–£400 typical)
Comprehensive 5-week induction programme
Ongoing training and professional development
Access to Medicash and Employee Assistance Programme

Requirements

Clear criminal record
No CCJs, IVAs, or bankruptcies in the last 6 years
Full driving licence (max 6 points), own car, and will require business insurance
Tech-savvy and comfortable working independently

**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

Quick apply

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