It team lead desktop services Work, Jobs in Whitley Bay, Twr (with Salaries)

IT Professional
Osborne Hotel —Newcastle upon Tyne
- £30,000 - £56,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Hotel
- Free parking
- Work from home
Quick apply
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- Part-time
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- £42,665 - £50,495 a year
- Part-time
- Azure
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- Presentation skills
- Annual leave
- Sick pay
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Osborne Hotel —Newcastle upon Tyne
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IT Professional

Osborne Hotel -
Newcastle upon Tyne

Quick apply

Job details

Permanent | Full-time
£30,000 - £56,000 a year

Benefits

Free parking
Company pension
Work from home
On-site parking

Qualifications

Computer Science
Software troubleshooting
UI design
Analysis skills
Bachelor's degree
Computer networking
IT
UI
Linux
AI
Communication skills
Information Technology

Full job description

Job Overview
We are looking for a skilled, adaptable, and proactive IT Professional to join our growing team in Newcastle. This is an excellent opportunity for an experienced individual who can support and enhance a wide range of business-critical technology systems across a fast-paced hospitality environment. The successful candidate will play a key role in maintaining the reliability, performance, and security of our IT infrastructure, including smart lock systems, hotel networks, business software, websites, payment platforms, and on-site technical equipment. You will work closely with internal teams to identify operational needs, resolve technical issues efficiently, and implement practical solutions that improve business continuity and service quality.

Responsibilities

Manage and maintain keyless entry systems, including YALE smart lock technology, ensuring reliable and secure operation across the business.
Support and maintain the hotel network infrastructure, including Wi-Fi, access points, connectivity performance, and network troubleshooting.
Carry out the repair, maintenance, and configuration of computers and other technical devices used throughout the organisation.
Oversee CCTV and wider security systems to ensure effective monitoring, functionality, and compliance with operational requirements.
Maintain company websites, booking-related systems, and payment gateways to support smooth day-to-day business operations.
Update, support, and troubleshoot till systems and other point-of-sale equipment.
Monitor systems for software issues, infrastructure weaknesses, and potential security risks, taking prompt action where required.
Assist in the testing, implementation, and improvement of software and IT systems to enhance reliability and user experience.
Work with management and team leads to understand system requirements and recommend appropriate technical solutions.
Produce clear technical documentation and provide guidance or basic training to users where needed.
Create digital content and promotional materials for social media and other advertising purposes when required.

Candidate Profile

A Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline, or equivalent hands-on professional experience.
Proven ability to support a broad range of IT systems, including networks, servers, operating systems, security systems, and end-user devices.
Good working knowledge of Windows, Linux, network administration, server maintenance, CCTV systems, smart keyless entry systems, and general software troubleshooting.
Experience with website administration, payment platforms, and business software support would be advantageous.
Familiarity with creative and desktop publishing tools such as Adobe or Corel, as well as digital content creation, would be beneficial.
Strong analytical and problem-solving skills, with the ability to identify issues quickly and implement effective solutions.
Reliable and flexible approach, including availability to respond when urgent system, software, or network issues arise in a 24-hour operating environment.
Clear communication skills and the ability to work effectively with colleagues across different departments.
If you are a technically capable professional with a practical, hands-on approach and a passion for maintaining reliable business systems, we would welcome your application.

Pay: £30,000.00-£56,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Work from home

Application question(s):

Do you have experience in smart lock systems and software?
Do you have networking experience?
Do you have web designing and Web UI designing experience?
Do you have AI prompt generating and AI software experience?

Experience:

IT: 3 years (required)

Work Location: In person

Quick apply

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