Agile delivery manager Work, Jobs in Whittington, Sts (with Salaries)

Divisional Customer Services Manager
Wates —Wolverhampton
- Team management
- Leadership
- Annual leave
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £61,497 - £68,945 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
Employment and Skills Manager
Walsall Housing Group —Walsall
- £39,539 - £41,772 a year
- Full-time
- Communication skills
- Annual leave
6d
Digital Delivery Project Manager - Web & Bookings
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Project Manager
West Midlands Combined Authority —Birmingham
- £49,464 - £54,979 a year
- Part-time
- Hybrid work
- Microsoft Office
- Agile
- Annual leave
- Employee discount
7d
Delivery Manager (110113-0526)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- University
3d
Resource Manager, Resource, Demand and Capacity
Department for Transport —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- PMP
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
4h
Senior Accessibility Specialist
Department for Science, Innovation & Technology —Birmingham
- £56,850 - £63,980 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
11d
Product Manager
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Proposals Manager
Avove —Derby
- £50,000 - £65,000 a year
- Full-time
- Management
- Business development
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Organisation Design & Effectiveness Manager (110561-0726)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Research
- Analysis skills
- University
14d
Business Analyst (12 Month FTC)
Cooper Parry —Derby
- Organisational skills
- Agile
- Communication skills
Project Manager
Convergence Group —Solihull
- £60,000 - £85,000 a year
- Full-time
- Hybrid work
- PMP
- Agile
- Communication skills
Quick apply
Project Manager
Siemens —Derby
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
10d
Project Manager / Program Manager (Product Development) - Breville
Newell Brands —Lichfield
- PMP
- Bachelor's degree
- No degree
Quick apply
Salesforce Project Delivery Manager
Echo Managed Services —Walsall
- £70,000 - £80,000 a year
- Full-time
- Salesforce
- Agile
- Leadership
- Employee assistance programme
- Employee discount
Director of Building Services EMEA
IPS-Integrated Project Services —Birmingham
- Full-time
- Business development
- Bachelor's degree
- Team management
Operations - Project Manager
Avove —Derby
- £55,000 - £63,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Change Manager
Mazars —Birmingham
- Analysis skills
- Presentation skills
- Organisational skills

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Divisional Customer Services Manager

Wates -
Wolverhampton

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance
Car scheme

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Tenant engagement
Continuous improvement cycles oversight
Team management
Partnership building
Management reporting
Customer support
Customer interaction
Leadership

Full job description

Due to continued growth across our Planned Works Division, we have an exciting opportunity for an experienced Divisional Customer Service Manager to join Wates Property Services.

This is a strategic leadership role responsible for driving customer excellence across multiple social housing planned maintenance and refurbishment contracts. Working closely with operational, commercial and client teams, you will lead the customer service agenda, ensuring residents receive an outstanding experience throughout the delivery of works programmes.

You will play a key role in shaping customer strategy, improving service delivery, enhancing resident satisfaction, and building strong partnerships with housing associations and local authority clients across your region.

Key Responsibilities

Lead and implement the divisional customer service strategy across multiple planned works contracts.
Drive customer satisfaction, resident engagement and service excellence across all programmes.
Analyse customer feedback, KPIs and performance data to identify trends and improvement opportunities.
Work closely with operational teams to ensure resident-focused delivery throughout project lifecycles.
Develop strong working relationships with client customer service teams and key stakeholders.
Champion best practice in resident engagement, customer care and complaint resolution.
Ensure compliance with client requirements, regulatory expectations and social housing standards.
Support and develop Resident Liaison teams and customer-focused colleagues across the division.
Lead on customer insight initiatives to continuously improve service delivery and outcomes.
Produce reports and presentations on customer performance, risks and improvement plans.
Drive innovation and new approaches to enhance the customer journey.

What We're Looking For

Essential:

Proven experience within social housing planned maintenance, planned works, retrofit or refurbishment programmes.
Significant experience leading customer service or resident engagement functions across multiple contracts.
Strong understanding of customer satisfaction measures, KPIs and service improvement methodologies.
Experience working with housing associations and local authority clients.
Excellent stakeholder management and relationship-building skills.
Ability to influence and engage senior operational and commercial leaders.
Strong leadership experience managing and developing teams.
Full UK driving licence.

Desirable:

Experience within large-scale planned maintenance or decarbonisation programmes.
Knowledge of social housing regulatory requirements and resident engagement standards.
Relevant customer service, leadership or housing qualifications.

What You'll Get

Competitive salary and benefits package.
Car allowance.
Annual bonus/profit share scheme.
Pension with enhanced employer contributions.
Private healthcare options.
26 days annual leave plus bank holidays and your birthday off.
Flexible and agile working.
The opportunity to influence customer experience across a growing national social housing business.

Why Join Wates Property Services?

At Wates, we're helping create better places to live by delivering high-quality planned maintenance, retrofit and decarbonisation projects to hundreds of thousands of social housing residents across the UK. You'll be joining a business that places customers at the heart of everything we do, with a genuine commitment to service excellence, innovation and social value.

If you're an experienced social housing customer service leader looking to make a real impact across multiple contracts and communities, we'd love to hear from you.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

Refine Your Search

agile delivery manager jobs in whittington, sts

Divisional Customer Services Manager

CRM Manager

Resource and Workflow Manager

Employment and Skills Manager

Digital Delivery Project Manager - Web & Bookings

Project Manager

Delivery Manager (110113-0526)

Resource Manager, Resource, Demand and Capacity

Senior Accessibility Specialist

Product Manager

Proposals Manager

Organisation Design & Effectiveness Manager (110561-0726)

Business Analyst (12 Month FTC)

Project Manager

Project Manager

Project Manager / Program Manager (Product Development) - Breville

Salesforce Project Delivery Manager

Director of Building Services EMEA

Operations - Project Manager

Change Manager

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