We are currently recruiting for a Director of Operations to join the Senior Leadership team and oversee the operational team at the Leicester Marriott Hotel.
As Director of Operations, you will be responsible for the strategic direction of the Operational departments (Engineering, Housekeeping, Front Office, Kitchen and Food & Beverage), managing and executing the hotel’s operational teams in order to deliver the highest standard of service possible.
Our Director of Operations will report to the Hotel’s General Manager, the Operational Managers will report directly into you and you will work with them to managers the operational teams.
You will be responsible for, but not limited to:
- Extensive knowledge of hotel operations including rooms, food and beverage, event management, if applicable
- Solid knowledge of food and beverage concepts and sales strategies
- Knowledge of revenue management and marketing strategies
- Ability to understand complex sales organization and corresponding sales processes
- Retail merchandising skills
- Knowledge of purchasing, inventory controls, supplies and equipment and overall hotel operations as they affect department
- Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
- Working knowledge of hotel laws governing operations
- Strong organization skills and ability to effectively manage labour productivity
- Financial management skills e.g., ability to analyse P&L statements, develop operating budgets, forecasting and capital expenditure planning
- Ability to use standard software applications and hotel systems and strategic planning skills
- Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
- Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
- Ability to take constructive action without relying on directions from others and to network and build relationships to grow the business
- Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
- Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
- Strong problem-solving skills; encourages new innovative solutions when appropriate and strong communication/negotiation skills (verbal, listening, writing)
- Strong customer and associate relation skills
- As part of the Senior Leadership Team, support the General Manager and Peers to ensure a flawless guest experience is delivered throughout the hotel and
Our Ideal Candidate:
Our ideal candidate will have a proven track record in a similar role within a hotel operational environment, network of local and national contacts as well as an understanding of the global industry trends.
You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and a positive outlook and outgoing personality.
Perks you deserve:
We’ll support you in and out of the workplace by offering:
- Complimentary Leisure Club Membership because your wellbeing is important
- Tasty and Varied Meals in our Associate Dinning Facility
-
Complimentary dry-cleaning service
- Enrolment in BenefitHub - Access to unlimited deals from retailers to restaurants, cinema’s and more
- Discounted Hotel Accommodation and Food & Beverage Discounts
- 23 days holiday plus 8 Bank Holidays
- Life Assurance
- Comprehensive Training and Development program
- Company Pension scheme
This role offers and competitive annual salary as well as a company performance based annual bonus plan.
If this sounds like the perfect role for you please apply online.
