Desktop support technician Work, Jobs in Wick, Wsx (with Salaries)

Desktop Support Engineer - Backfill / Standby Engineer
Allied digital service limited —Burgess Hill
- £140 - £160 a day
- Windows
- In-person
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4d

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Desktop Support Engineer - Backfill / Standby Engineer
Allied digital service limited —Burgess Hill
Communicate technical information to technical and non-technical team and customers. Provide regular, accurate, and timely feedback regarding customer…
£140 - £160 a day
Quick apply
4d

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Desktop Support Engineer - Backfill / Standby Engineer

Allied digital service limited -
Burgess Hill

Quick apply

Job details

Freelance
£140 - £160 a day
4 days ago

Qualifications

TCP
SCCM
LAN
Windows
ServiceNow
TCP/IP
CompTIA A+

Full job description

Role: Deskside Services Technician - Backfill / Standby Engineer

Location: Burgess Hill

Rate: 140 GBP to 160 GBP

Job Description:

The position of Deskside Services Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate location. This role requires a technician with excellent soft-skills to provide VIP/White-glove, executive level support.

Essential duties for the position include, but are not limited to the following:

Good experiences in mobile device management along with desktop
Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
Resolve incidents and problems associated with EUC equipment
Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide repair and maintenance for mobile devices
Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Provide VIP/White-glove, executive level support
Provide warranty and break/fix support for networked printers
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
Utilize problem management database and systems to track and report on customer calls and requests.
Communicate technical information to technical and non-technical team and customers.
Support/Troubleshoot Win10 OS and O365.
Conference device support
SCCM client end installation and troubleshooting knowledge
Nice to have ServiceNow experience.
100% onsite – working from client office location.
Other Deskside support services as required.
Additional duties may be required based on business needs.
The aforementioned duties may also be changed based on business needs.

JOB REQUIREMENTS/QUALIFICATIONS

Requires 3+ years of related work experience
Sound knowledge of imaging tools (Ghost, MDT)
Sound knowledge of data backup and recovery tools (USMT)
Installing, upgrading, and migrating to Windows10
Deploying Windows 10 in large enterprises
Configuring hardware and applications
Configuring network connectivity
Configuring access to resources
Configuring mobile computing
Monitoring and maintaining systems that run Windows 10
Configuring backup and recovery options

Certifications:

A+ Certification

Job Type: Freelance

Pay: £140.00-£160.00 per day

Application question(s):

Are you comfortable to work as a Backfill / Standby Engineer?

Work Location: In person

Quick apply

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Desktop Support Engineer - Backfill / Standby Engineer

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