Customer success manager Work, Jobs in Wickhampton, Nfk (with Salaries)

Customer Experience Team Leader
Awaze —Lowestoft
- Training & development
- Guest services
- Communication skills
- Employee discount
6d
Business Development Manager - ECG
Proserv —Great Yarmouth
- Hybrid work
- Travel
- Contracts
- Communication skills
- Annual leave
Quick apply
Branch Manager
REXEL —Beccles
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
Business Development Manager
OrderYOYO —Great Yarmouth
- £30,000 a year
- Hotel
- Business development
- Restaurant
Quick apply
Account Manager (Brands & Partnerships)
The Forge Agency —Norwich
- £29,500 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Organisational skills
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Great Yarmouth
- £11.15 - £12.71 an hour
- Overtime
Quick apply
13d
Store Manager
FlooringSuperstore.com —Norwich
- Up to £50,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
8d
Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Training & development
- Communication skills
- Referral programme
General Merchandise Manager
Sainsbury's —Great Yarmouth
- From £32,700 a year
- Customer service
- Team management
- Retail management
- Employee discount
1d
Payment Saves Agent- US Hours
Epos Now —Norwich
- £26,436.80 a year
- Weekend availability
- In-person
- Communication skills
- Free parking
- Referral programme
Store Manager - Lowestoft Area
Morrisons —Great Yarmouth
- Night shift
- Retail management
- Annual leave
- Employee discount
Quick apply
Customer Implementation Team Leader
Epos Now —Norwich
- £30,000 - £33,000 a year
- Full-time
- CRM software
- Recruiting
- Annual leave
- Employee assistance programme
3h
Sales Manager
BarrattDevelopments —Norwich
- Weekend availability
- Customer service
- Computer literacy
- Communication skills
- Annual leave
Sales Advisor
FlooringSuperstore.com —Norwich
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
2d
Business Development Manager
Virgin Wines —Norwich
- Full-time
- Hybrid work
- Sales
- Salesforce
- Data analysis skills
- Annual leave
- Employee assistance programme
Snr Account Manager/Customer Success Manager
Verisk —Norwich
- Full-time
- Annual leave
- Life insurance
2d
Business Development Manager - Ipswich and Norwich
MSX - TPS —Norwich
- Full-time
- Customer service
- Computer literacy
- Business development
Quick apply
13d
Commercial Marketing Manager - UK & Europe (Hybrid)
Angling Direct —Rackheath
- £50,000 - £55,000 a year
- Presentation skills
- Communication skills
- Marketing
- Employee discount
Quick apply
Assistant Store Manager
Hotel Chocolat —Rushmere
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Sales Consultant - Capital Upsell
Epos Now —Norwich
- £26,500 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills

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customer success manager jobs near wickhampton, nfk

Customer Experience Team Leader

Awaze -
Lowestoft

Apply Now

Job details

Permanent
6 days ago

Benefits

Employee discount

Qualifications

Stakeholder collaboration
Mentoring junior staff
Process improvement
Complaint handling
Performance management
Continuous improvement cycles oversight
Professional development mentoring
Customer interaction
Training & development
Guest services
Team motivation leadership
Communication skills

Full job description

Are you a people-focused leader who loves creating brilliant customer experiences? We’re looking for a Customer Experience Team Leader to help our Guest Contact Centre teams perform at their best – combining hands-on leadership, coaching and data-driven decision-making to deliver exceptional service for our guests.

Your mission

As our Customer Experience Team Leader, your mission is to lead, motivate and develop a high-performing team of Customer Experience Consultants, ensuring our guests receive a consistently high-quality experience.

You’ll play a key role in the day-to-day running of our Guest Contact Centre, using performance data and customer insight to improve service, productivity and ways of working. You’ll coach your team, tackle challenges head-on and create an environment where people feel supported, engaged and motivated to succeed.

What you'll be doing

Lead the day-to-day performance of your team, monitoring individual and team KPIs including service levels, first case resolution, handling times, adherence and quality.
Coach, mentor and develop Customer Experience Consultants through regular feedback, quality assessments and performance reviews.
Ensure guests receive a high-quality, professional experience across phone, email and webchat.
Manage team performance, absence and attrition effectively while recognising and celebrating great performance.
Analyse trends in customer enquiries and performance data to identify opportunities to improve workflows, efficiency and service.
Oversee daily operations to ensure response and resolution SLAs are achieved.
Act as the first escalation point for complex customer issues, supporting effective and timely resolutions.
Collaborate with the Contact Centre Manager, Resource Planning, Trainers and other teams to maximise productivity and continuously improve the guest experience.
Build engagement through regular huddles, feedback, recognition, incentives and team activities.
Help embed consistent ways of working across teams and locations, sharing knowledge and best practice.

Who we’re looking for

You’ll thrive in this role if you enjoy bringing out the best in people, solving problems and using data to turn insights into action. You’re comfortable in a fast-paced environment, can adapt quickly when priorities change and know how to balance a great guest experience with strong operational performance.

We’re looking for someone who brings:

Proven experience supervising or leading day-to-day contact centre operations.
A strong understanding of contact centre processes, performance management and service delivery.
Great people management skills, with the ability to coach, mentor, motivate and develop others.
Confidence handling complaints, escalations and difficult conversations.
Strong communication and active listening skills, including the ability to recognise different customer needs and de-escalate challenging situations.
A hands-on, structured and proactive approach to problem solving.
The ability to work effectively in a dynamic and changing environment.
A collaborative mindset and the ability to build strong relationships across teams.

How you'll make an impact

Lead an engaged, motivated and high-performing team that consistently delivers for our guests.
Improve guest experiences by coaching for quality, effective communication and first-time resolution.
Use performance data to proactively manage service levels, handling times, adherence, quality and productivity.
Identify recurring issues and turn them into coaching opportunities, process improvements or longer-term solutions.
Champion consistent standards and ways of working across teams and locations.
Create clarity for your team, set expectations and make informed decisions that deliver positive outcomes for both people and performance.

Why you’ll want to work at Awaze

We offer a versatile position in a strong professional and social environment - one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other.

We’re a people-first business - and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:

Generous discounts on holidays across our brands
Real opportunities to grow, learn and shape your role as well as careers progression vertically or horizontally, cross countries and responsibilities.

About Awaze

At Awaze, we bring holidays to life. With over 110,000 holiday homes across 25 countries, we’re Europe’s largest holiday rentals company. Our purpose is simple – to delight our guests and homeowners while building an inspiring place to work for our people.

Awaze A/S is part of Europe’s leading provider of holiday homes. The company operates more than 25 historical brands, including Cottages.com, NOVASOL, and Hoseasons.

You will be employed by Awaze A/S and work with the NOVASOL brand, which has the largest selection of holiday homes in Denmark and over 50,000 holiday homes across Europe.

Worth knowing

This position is full-time (40 hours), temporary (12 months) and fully office-based in Lowestoft. Our Contact Centres open Monday-Sunday 9am-8pm, so full flexibility is essential for success in this role.

What’s next?

If this sounds like the right next step for you, hit “Apply” and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You’ll hear from us shortly after we’ve reviewed your application.

We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we’re happy to accommodate.

Apply Now

Refine Your Search

customer success manager jobs in wickhampton, nfk

Customer Experience Team Leader

Business Development Manager - ECG

Branch Manager

Business Development Manager

Account Manager (Brands & Partnerships)

Sales Assistant at Tesco

Store Manager

Contact Centre Manager

General Merchandise Manager

Payment Saves Agent- US Hours

Store Manager - Lowestoft Area

Customer Implementation Team Leader

Sales Manager

Sales Advisor

Business Development Manager

Snr Account Manager/Customer Success Manager

Business Development Manager - Ipswich and Norwich

Commercial Marketing Manager - UK & Europe (Hybrid)

Assistant Store Manager

Sales Consultant - Capital Upsell

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