Client services occupations Work, Jobs in Widford, Hrt (with Salaries)

Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Client Services Coordinator
Volaro Digital —Ingatestone
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Salesforce
- Work from home
Quick apply
17h
Customer Service Representative
Baker Self Adhesive Labels —Brentwood
- Full-time
Quick apply
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- ERP systems
- English
- Continuous improvement
- Free parking
- Annual leave
Operations Support Coordinator
M&S Water Services (Utilities) Limited —Luton
- £13.45 - £14.50 an hour
- Full-time
- Microsoft Word
- Contracts
- In-person
Quick apply
Aftersales Administrator
The Watches of Switzerland Group —Chelmsford
- Organisational skills
- Communication skills
- Employee assistance programme
Client Administrator
Seed Environmental —Epping
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Employee assistance programme
- Life insurance
Quick apply
Client Services Coordinator
Wilmington plc —London
- £28,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
- Employee discount
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- CRM software
- Spanish
- English
Quick apply
Client Services Coordinator
S&P Global —London
- Hotel
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
10d
Client Services Executive
GetAgent —London
- £30,000 a year
- Hybrid work
- CRM software
- Work from home
14d
Client Services Executive
Centuro Global —London
- Full-time
- Hybrid work
- CRM software
- Customer service
- Research
Quick apply
Client Services & Photography Studio Assistant
UniQ Studios —East London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Social media management
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- English
- Organisational skills
- Communication skills
Customer Retention Specialist Part Time
PayPoint —Welwyn Garden City
- £10,510 a year
- Part-time
- CRM software
- Organisational skills
- Communication skills
Quick apply
Customer Success Manager
SwiftXccess —London
- Remote
- Customer service
Client Services Assistant
Apogee Corp —London
- Computer literacy
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Client Advisory Services Specialist
La Roque Professional Services —London
- £58,000 a year
- Writing skills
- Research
- Analysis skills
- Health & wellbeing programme
Quick apply
6d

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client services occupations jobs near widford, hrt

Agent Support Assistant

iad UK -
Bishop's Stortford

Quick apply

Job details

Full-time
£27,000 a year

Benefits

Annual leave
Company pension

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Spreadsheets
Administrative support experience
Process improvement
Microsoft Office Suite
Administrative experience
Onboarding coordination
Organisational skills
Customer support
Customer interaction
Estate agency experience
Communication skills
Help desk

Full job description

Company Description

About iad UK

iad UK supports a nationwide network of self-employed estate agents, providing them with the systems, services and practical guidance they need to build successful local businesses.

Our Agent Support Team plays an important role in the day-to-day experience of our agents, helping them navigate our systems and processes and ensuring their enquiries are handled efficiently and professionally.

Job Description

The role

We are looking for an Agent Support Assistant to join our three-person Agent Support Team. This is a junior role offering the opportunity to develop experience in customer support, administration and business operations within a growing property network.

As part of the first-line support team, you will help self-employed agents across the UK with day-to-day enquiries, company systems and administrative processes. You will work alongside experienced colleagues who will provide training, guidance and support as you develop in the role.

This opportunity would suit someone who is organised, confident communicating by telephone and email, and motivated to provide an excellent service. Previous estate-agency experience would be helpful but is not essential.

Key responsibilities

Agent support

Provide friendly and professional first-line support to agents by telephone, email and other agreed communication channels.
Respond to routine operational enquiries and help resolve day-to-day issues.
Guide agents in using company systems, processes and business platforms.
Record enquiries accurately and ensure they are followed through to resolution.
Escalate more complex queries to the appropriate colleague while keeping the agent informed.
Build positive working relationships with agents by providing a responsive and reliable service.

Administration and systems

Maintain accurate information across our CRM and internal systems.
Process documentation and update spreadsheets, reports and internal records.
Help monitor shared inboxes and coordinate incoming requests.
Assist with system access, user accounts and routine platform enquiries.
Support the team with testing and implementing system or process improvements.
Identify recurring questions or issues that could help improve agent guidance and internal processes.

Onboarding and compliance administration

Provide administrative support during the onboarding of new agents.
Help prepare, check and maintain onboarding and compliance documentation.
Coordinate training arrangements, system access and other onboarding activities.
Process information accurately and in accordance with company procedures.
Refer compliance questions or exceptions to the appropriate team member rather than making compliance decisions independently.

Qualifications

Skills and experience

Essential

Strong organisational and administrative skills.
Clear and confident written and verbal communication.
A friendly, patient and customer-focused approach.
Good attention to detail and a commitment to accurate work.
Confidence using Microsoft Office and learning new systems.
The ability to organise and prioritise a varied workload.
A practical approach to solving straightforward problems.
A positive attitude and willingness to learn.

Desirable

Previous experience in administration, customer service or a support role.
Experience using a CRM or another business management system.
Experience within estate agency, property or a network-based business.

Full training will be provided, so we are particularly interested in your attitude, communication skills and ability to learn.

Personal qualities

Friendly, professional and approachable.
Organised, dependable and conscientious.
Calm and helpful when responding to questions or problems.
Comfortable working as part of a small, collaborative team.
Willing to ask questions and learn from more experienced colleagues.
Adaptable and positive about changes to systems and processes.

Additional Information

Work Environment
This is a full-time role based in our headquarters in Little Hadham. The position follows a 9am to 5pm schedule, Monday to Friday, with occasional flexibility required to accommodate new agent schedules or training sessions.

Why join iad UK?

You will join a supportive and experienced team while gaining exposure to a wide range of business operations. The role offers an opportunity to build valuable skills in agent support, administration, systems and property-network operations, with scope to take on additional responsibility as your experience and the business develop.

Benefits: 28 days’ annual leave, including bank holidays, and employer pension contributions in accordance with the company pension scheme.

iad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.

Click here to access our confidentiality policy.

Quick apply

Refine Your Search

client services occupations jobs in widford, hrt

Agent Support Assistant

Client Services Coordinator

Customer Service Representative

Customer Support Coordinator

Repairs Customer Service Representative

Operations Support Coordinator

Aftersales Administrator

Client Administrator

Client Services Coordinator

Customer Support Coordinator

Client Services Coordinator

Service Support Coordinator

Client Services Executive

Client Services Executive

Client Services & Photography Studio Assistant

Customer Support Officer (UK)

Customer Retention Specialist Part Time

Customer Success Manager

Client Services Assistant

Client Advisory Services Specialist

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