Senior support specialist Work, Jobs in Wigan, Gtm (with Salaries)

Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Travel Consultant
Trailfinders —Liverpool
- £44,000 - £49,000 a year
- Sales
Managing Director
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Warrington
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
General Manager
Crowdguard —Wigan
- £39,000 - £45,000 a year
- Full-time
- Sales
- English
- Business development
Quick apply
3d
Senior Specialist, Ops Transformation Support
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Analysis skills
- Communication skills
Senior Accessibility Specialist
Royal London —Alderley Edge
- JavaScript
- Communication skills
- HTML
- Annual leave
Senior Sister with Specialist Interest Neonatal Education
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- University
- Patient care
- AI
11d
Senior IT Support Specialist / Solutions Engineer
Equasys —Warrington
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Paid training
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Azure
- SQL
- Scripting
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
9d
Senior Learning & Development Specialist
Deliveroo —Manchester
- Full-time
- Sales
- Project management
Senior Specialist, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Senior Marketing Manager
Marketing and Commercialisation Agency —Manchester
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
Quick apply
12d
PR Manager
Chester Zoo —Chester
- £40,430 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
9d
Senior Payroll Specialist
Hakim Group —Darwen
- Full-time
- Microsoft Excel
- Continuous improvement
- IT
NMC Cyber Vulnerability Specialist
Police Digital Service —Wigan
- £55,000 a year
- Hybrid work
- Analysis skills
- AI
- Annual leave
- Work from home
13d
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
13d
Lead Records Management Specialist
National Westminster Bank PLC —Manchester
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Java
- Master's degree
- AWS
- Annual leave
- Flexible schedule
3d
Senior Regulatory Specialist
Ecolab Inc. —Northwich
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Major Incident Management Lead

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Incident management
ITIL
Driving
Mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues

Apply Now

Refine Your Search

senior support specialist jobs in wigan, gtm

Major Incident Management Lead

Travel Consultant

Managing Director

General Manager

Senior Specialist, Ops Transformation Support

Senior Accessibility Specialist

Senior Sister with Specialist Interest Neonatal Education

Senior IT Support Specialist / Solutions Engineer

Senior TechOps Generalist

Senior Specialist, Production Services Application Support Analyst

Head of Communications

Senior Learning & Development Specialist

Senior Specialist, Client Processing

Senior Marketing Manager

PR Manager

Senior Payroll Specialist

NMC Cyber Vulnerability Specialist

Head of Contract Management

Lead Records Management Specialist

Senior Regulatory Specialist

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