Property Lettings Assistant - Nottingham
The rewards
- A fixed-term contract with a competitive salary ranging from £26,000 to £27,000 per annum
- Opportunities to work in the vibrant city of Nottingham within the property industry
- Engage in a role that offers variety and the chance to make a real impact on customer satisfaction
- Join a supportive team environment with a clear focus on achieving shared goals
Hours
- Office based role throughout the summer, but from October onwards it becomes hybrid (2 days office, 3 days home)
- Ad hoc weekend requirements
The role of Property Lettings Assistant:
- Assist in delivering student facing sales and administration activity from re-applicant accommodation enquiry through to departure
- Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team's monthly reporting requirements
- Support sales activity by utilising the CRM system to convert warm leads into confirmed bookings; maintain and analyse sales dashboards, and proactively conduct outbound sales calls to drive occupancy targets
- Coordinate and schedule viewing appointments, delivering high-quality show rounds and room viewings to prospective residents, ensuring an excellent customer experience throughout
- Provide first response to all student enquiries including tenancy references, proof of residency queries and early arrival enquiries
- Provide support to the student room allocations process as required
- Attendance at Open days, intake and recruitment events as required with ad hoc weekend requirements
The ideal Property Lettings Assistant:
- Previous experience in customer service or sales within the property industry is highly advantageous
- Strong communication and problem-solving skills to effectively address client needs
- Proficiency in using CRM systems or similar software for managing bookings and customer interactions
- The ability to work collaboratively in a team-oriented environment
- A customer-focused mindset with an eye for detail and accuracy
- An outgoing and chatty candidate
Our client, a property business based in Nottingham, are looking for an outgoing and chatty candidate initially for a 6 month fixed term contract.
This will very likely turn into a permanent role.
Our client is an accommodations company affiliated with higher education.
They are a large, fast paced company who pride themselves on being a great employer.
