Customer support & client services managers Work, Jobs in Willaston, Chs (with Salaries)

Out of hours Contact Centre Supervisor
MetroRod Ltd —Macclesfield
- £29,187 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Head of Retentions
Radius Limited —Crewe
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
Quick apply
10d
Land Rover Customer Service Manager
Sytner —Knutsford
- Customer service
- Training & development
- Leadership
- Employee discount
6d
Central Services Team Leader
Colby River —Altrincham
- £32,500 a year
- Microsoft Word
- Microsoft Outlook
- Team management
- Annual leave
- Work from home
Quick apply
11d
Senior Customer Contact Centre Manager
IAG Loyalty —Warrington
- Full-time
- Team management
- Leadership
5d
Digital Customer Success Manager, EMEA
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Communication skills
- Flexible schedule
- Life insurance
Connections Coordinator Team Leader
ITS Technology Group Limited —Warrington
- Full-time
- Hybrid work
- Salesforce
- Supervising experience
- Continuous improvement
- Free parking
- Work from home
Quick apply
11d
Senior Customer Service Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
Quick apply
5d
Customer Services Team Leader
Betfred —Birchwood
- Full-time
- Team management
- Organisational skills
- Training & development
Quick apply
13d
Account Support Team Leader
NECSWS —Alderley Edge
- Full-time
- CRM software
- Team management
- Organisational skills
- Annual leave
Quick apply
5d
Workforce Manager Global Operations
Bank of America —Chester
- Full-time
- Data analysis skills
- Communication skills
Helpdesk Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Full-time
- Microsoft Word
- Management
- Hospital
- Annual leave
- Employee assistance programme
Quick apply
5d
Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- CRM software
- Supervising experience
- Organisational skills
Quick apply
5d
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Senior Relationship Team Leader
DCBL —Borough of Halton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
Quick apply
Send case worker
professional accounting —Preston upon the Weald Moors
- £25,420.00 - £43,826.21 a year
- Part-time
- Supervising experience
- Team management
- Mentoring
Quick apply
4d
Contact Care Supervisor
AAH Pharmaceuticals —Warrington
- Team management
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Customer Experience Team Leader
Veolia ES (UK) Limited —Warrington
- Full-time
- Organisational skills
- Computer skills
- Training & development
- Annual leave
- Employee discount
Quick apply
3d
Senior Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
Quick apply
Senior Customer Experience Advisor
Veolia ES (UK) Limited —Warrington
- Full-time
- Continuous improvement
- Team management
- Mentoring
Quick apply
10d

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customer support & client services managers jobs near willaston, chs

Out of hours Contact Centre Supervisor

MetroRod Ltd -
Macclesfield

Quick apply

Job details

Permanent | Full-time
£29,187 a year
13 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Supervising experience
Leadership
Team motivation leadership
Communication skills

Full job description

Out of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
40 hours per week
£29,187.00 per year

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

The role:

We’re looking for a proactive Out of Hours Contact Centre Supervisor to take ownership of operational delivery across our Weekend, Evening and Night teams.

This is a hands-on operational role where you’ll be responsible for keeping jobs moving, protecting service levels and stepping in quickly when issues arise. You’ll monitor live workloads, identify jobs at risk of delay or cancellation and work closely with franchisees, engineers and internal teams to keep service on track.

What you’ll be doing:

Taking ownership of Out of Hours operational performance and service delivery
Monitoring live jobs and SLA performance, intervening before issues become service failures
Identifying jobs at risk of delay or cancellation and driving them through to resolution
Reducing unnecessary customer chases through proactive job management
Managing operational escalations, service failures and high-risk issues
Working closely with franchisees, engineers and internal teams to maintain service continuity
Leading and supporting our Weekend, Evening and Night Contact Centre teams
Monitoring team productivity, quality and performance against KPIs
Coaching and developing team members to improve performance
Supporting the on-call escalation rota and major incidents when required

What we’re looking for:

You’ll already have supervisory or team leadership experience within a contact centre or similarly fast-paced operational environment.

More importantly, you’ll be someone who takes ownership. You’ll be comfortable making decisions under pressure, prioritising competing issues and spotting problems before they escalate.

You’ll need strong communication and people-management skills, a good understanding of KPIs and service levels, and a proactive approach to getting things done.

You’ll be:

Proactive and accountable – taking ownership and seeing issues through
Calm under pressure – able to prioritise and make confident decisions
Organised and adaptable – comfortable managing changing operational demands
A strong communicator and leader – able to motivate your team and work effectively with others
Customer and solutions focused – always looking for the best outcome

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Quick apply

Refine Your Search

customer support & client services managers jobs in willaston, chs

Out of hours Contact Centre Supervisor

Head of Retentions

Land Rover Customer Service Manager

Central Services Team Leader

Senior Customer Contact Centre Manager

Digital Customer Success Manager, EMEA

Connections Coordinator Team Leader

Senior Customer Service Advisor

Customer Services Team Leader

Account Support Team Leader

Workforce Manager Global Operations

Helpdesk Supervisor

Client Services Team Leader

Customer Operations Team Leader

Senior Relationship Team Leader

Send case worker

Contact Care Supervisor

Customer Experience Team Leader

Senior Advisor

Senior Customer Experience Advisor

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