Service manager Work, Jobs in Willen, Bkm (with Salaries)

Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
11d
Deputy Operations Manager
Dep Ops —Bletchley
- £43,168 - £45,449 a year
- Weekend availability
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Training Administrator
Mercedes-Benz Group —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
13h
Support & Resources Administration Officer
Milton-Keynes-Council —Milton Keynes
- £28,598 - £31,022 a year
- Administrative experience
- Annual leave
- Employee discount
3d
Human Resources Administrative Officers - Milton Keynes and East Kilbride
Foreign, Commonwealth & Development Office —Milton Keynes
- £29,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
4d
Operations Support Manager
CitySprint —Milton Keynes
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
5d
General Manager
Hollywoodbowlgroup —Milton Keynes
- Up to £48,000 a year
- Weekend availability
- Hospitality
- Employee discount
General Manager
Hickory's Smokehouse —Milton Keynes
- Up to £55,000 a year
- Full-time
- Leadership
- School
- Health & wellbeing programme
- Employee discount
Quick apply
9h
Area Housing Manager
Milton-Keynes-Council —Milton Keynes
- £48,226 - £52,413 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
4d
Council Homes Compliance Data Manager
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Remote
- In-person
- Annual leave
- Employee discount
4d
Retail Sales Advisor - Milton Keynes 24hrs Part Time
Oak Furnitureland —Milton Keynes
- £43,000 - £45,000 a year
- Part-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
10d
Delivery Service Provider Manager
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- English
- Bachelor's degree
Quick apply
Social Work Assistant
Milton-Keynes-Council —Milton Keynes
- £32,061 - £36,363 a year
- In-person
- Care plans
- Annual leave
- Employee discount
3d
Human Resources Manager
Ball Corporation —Milton Keynes
- £55,500 - £92,500 a year
- English
- Human resources
- Business
Quick apply
7d
Regional Manager
Caprinos pizza limited —Milton Keynes
- £40,000 - £48,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
15h
Internal Fleet Account Executive
Arnold Clark —Milton Keynes
- £27,000 - £300,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
5d
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
4d
Office Manager
Vigilant Guardian Security Ltd —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Counter Manager - Milton Keynes
Benefit Cosmetics UK —Milton Keynes
- Weekend availability
- Management
- Sales
- Team management
- Annual leave
- Referral programme
12d
First Line Manager
Currys —Milton Keynes
- £36,850 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d

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service manager jobs near willen, bkm

Customer Service Manager

Berkeley Group -
Milton Keynes

Quick apply

Job details

Permanent
11 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Leadership

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

Actively promote and adhere to the Berkeley Group Vision 2030 commitments.
Liaise and correspond with the customer from exchange through to legal completion, handover & defect warranty period.
Maintain up‑to‑date, well‑presented customer files and correspondence on C360 and the centralised document control system.
Keep accurate logs of all customer interactions on C360 including all defects raised.
Provide formal communication to customers throughout the development journey via letters, calls, video updates, emails, WhatsApp and WeChat.
Ensure regular communication to build strong relationships and “know our customers.”
Update customers in line with the Customer Message Matrix, including video, area and market updates.
Add personal touches to the service where appropriate.
Ensure MyHomePlus is kept up to date, achieving a minimum 90% customer sign‑up and quarterly login rate.
Co‑ordinate all customer requirements and enquiries directly or via appointed agents.
Conduct site visits and development tours by appointment.
Manage the customer choice selection process and extras, ensuring timely submission and accurate upload to MyHomePlus.
Work with site teams to investigate and implement purchaser extras and upgrades, managing inter‑departmental meetings as required.
Collate customer intelligence ahead of legal completion and work closely with Sales Progression.
Report any customer financial risks prior to legal completion.
Prepare and upload all relevant Living Guide and pre‑occupation documentation to MyHomePlus.
Create QR codes for user manuals and user videos.
Arrange personalised completion gifts within the agreed budget.
Arrange and conduct key handover and home demonstration appointments with the Customer Service Team.
Regularly inspect and monitor estate areas within your portfolio, reporting concerns to the Senior Customer Service Manager.
Attend and actively participate in Team Development Training and meetings.
Attend and contribute to weekly Completions meetings.
Manage post‑completion defects. Oversee and co‑ordinate all home defects reported during the warranty period, ensuring timely resolution, clear communication with customers, and effective liaison with contractors and site teams.

What you'll bring

Experience in delivering World Class Customer Service, in a service driven environment.
Previous experience leading a team / development.
Exceptional Customer Service Skills.
Confident in dealing with CRM systems and electronic snagging / defect management.
Demonstrating impeccable Health and Safety Standards and leading by example

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

service manager jobs in willen, bkm

Customer Service Manager

Deputy Operations Manager

Training Administrator

Support & Resources Administration Officer

Human Resources Administrative Officers - Milton Keynes and East Kilbride

Operations Support Manager

General Manager

General Manager

Area Housing Manager

Council Homes Compliance Data Manager

Retail Sales Advisor - Milton Keynes 24hrs Part Time

Delivery Service Provider Manager

Social Work Assistant

Human Resources Manager

Regional Manager

Internal Fleet Account Executive

Warehouse Manager - Live Events Industry

Office Manager

Counter Manager - Milton Keynes

First Line Manager

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