Head of operations Work, Jobs in Willenhall (with Salaries)

Head of Operations
Berwick Care —Telford
- £65,000 - £80,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Gym membership
Quick apply
4d
Head of Customer Operations
OneAdvanced —Birmingham
- Analysis skills
- Continuous improvement
- IT
- Employee assistance programme
- Bereavement leave
2d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
12d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
13d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
6d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Salesforce
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
11d
Head of Meeting & Event Operations
The Belfry Hotel & Resort —Sutton Coldfield
- £45,000.00 - £47,480.40 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Head of Meeting & Event Operations
The Belfry —Sutton Coldfield
- £45,000.00 - £47,480.40 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Deputy Head of Grounds
WBA FC —Walsall
- £34,500 a year
- Weekend availability
- In-person
- Free parking
- Store discount
Quick apply
6d
Head of Maintenance Operations (105817-0726)
University of Warwick —Coventry
- £58,225 - £67,468 a year
- University
Head of Operations - Fire
Total Fire Safety —Wolverhampton
- Full-time
- Hybrid work
- Project management
- Contracts
- Leadership
- Annual leave
Quick apply
Head of Transport Operations
Flannery Plant Hire —Sutton Coldfield
- Communication skills
- Annual leave
- Employee assistance programme
6d
Deputy Director of Transformation
Midlands Partnership University NHS Foundation Trust —Stafford
- £94,356 - £108,814 a year
- Full-time
- Travel
11d
Head of Partnerships
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Management
- Sales
- English
12d
Head of Estates
South and City College Birmingham —Birmingham
- £48,637 - £60,969 a year
- Full-time
- English
- Employee discount
Branches Cluster Manager
Tipton & Coseley Building Society —Tipton
- Up to £40,000 a year
- Hybrid work
- English
- Travel
- Financial services
- Free parking
- Annual leave
Quick apply
5d
National Operations Manager
Churchill Group —Birmingham
- Up to £50,000 a year
- Management
- Bachelor's degree
- Driving
- Employee discount
- Sick pay
Quick apply
Head of Finance
National Express —Birmingham
- Up to £95,000 a year
- Full-time
- Spanish
- Analysis skills
- Continuous improvement
- Employee assistance programme
3d

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Head of Operations

Berwick Care -
Telford

Quick apply

Job details

Full-time
£65,000 - £80,000 a year
4 days ago

Benefits

Gym membership
On-site parking

Qualifications

Contract management
Driving Licence
Management
Customer service
Procurement
ERP systems
Logistics
Business processes
Microsoft Office
Team management
Accounting
IT
Leadership
Negotiation

Full job description

Job Purpose

The Head of Operations is responsible for leading and optimising the day-to-day operations of Berwick Care's supply services, ensuring the efficient, timely, and cost-effective delivery of high-quality products to care homes. The role ensures that clients are consistently supported with reliable supplies that enable safe, compliant, and effective care provision.

The postholder oversees procurement, inventory management, and logistics, maintaining strong supplier relationships and ensuring compliance with relevant quality, health, and safety standards. They are also responsible for driving operational improvements, managing resources effectively, and minimising costs without compromising service quality.

Working closely with senior leadership, the Head of Operations supports business growth by strengthening client relationships, improving service performance, and identifying opportunities to enhance processes and expand the company's offering. The role promotes a culture of accountability, responsiveness, and excellence across the operations team.

Accountabilities:

Operational Leadership

Oversee the day-to-day running of all operational activities across the business
Ensure orders are processed accurately and delivered within agreed timeframes
Monitor workflows to maintain efficiency and high service standards
Identify and address operational issues quickly to minimise disruption
Ensure all teams are aligned and working to agreed processes and priorities

Supply Chain & Procurement Management

Manage the end-to-end procurement process from sourcing to delivery
Negotiate pricing, terms, and service levels with suppliers
Monitor supplier performance against agreed standards and KPIs
Develop and maintain strong, reliable supplier partnerships
Identify alternative suppliers to reduce risk and improve cost efficiency

Inventory Control & Stock Management

Maintain accurate stock records and robust inventory systems
Monitor stock levels to prevent shortages and overstocking
Analyse usage trends to improve forecasting and ordering cycles
Implement stock control procedures to minimise waste and loss
Conduct regular stock audits and reconciliations

Logistics & Distribution Oversight

Oversee warehousing, picking, packing, and dispatch processes
Ensure deliveries are scheduled and completed efficiently
Monitor delivery performance and resolve delays or errors
Work with logistics providers to improve reliability and cost efficiency
Continuously review and improve distribution processes

Compliance, Quality & Safety

Ensure compliance with health and safety regulations across operations
Maintain product quality standards in line with care sector requirements
Ensure proper documentation and product traceability is in place
Conduct regular checks and audits to ensure compliance
Promote a safe working environment for all staff

Customer & Client Relationship Management

Build and maintain strong relationships with care home clients
Ensure client needs and expectations are consistently met
Handle complaints and service issues in a timely and professional manner
Gather client feedback to identify improvement opportunities
Support account retention and long-term client satisfaction

Financial & Cost Management

Monitor operational budgets and control costs effectively
Identify opportunities to reduce spending without impacting quality
Track financial performance and report variances to senior management
Support pricing decisions through cost analysis
Ensure efficient use of resources across all operations

Team Leadership & Development

Lead, manage, and support the operations team on a daily basis
Set clear objectives and performance expectations
Provide coaching, training, and development opportunities
Conduct regular performance reviews and feedback sessions
Foster a positive, accountable, and collaborative team culture

Performance Monitoring & Continuous Improvement

Track operational KPIs such as delivery times, accuracy, and cost efficiency
Analyse performance data to identify trends and issues
Implement process improvements to enhance productivity and service quality
Encourage a culture of continuous improvement across the team
Regularly review systems and processes to drive efficiency

Business Growth & Development Support

Support initiatives to grow the business and expand client base
Identify opportunities to improve services or introduce new products
Work with senior leadership on strategic planning and development
Contribute to improving the company's market position and competitiveness
Support the onboarding and servicing of new clients

Requirements

Essential:

3+ years of leadership or management experience, with strong team management skills and the ability to motivate and develop staff
3+ years of procurement experience and experience in inventory control
Understanding of accounting and finance principles
Experience negotiating with suppliers
Proficiency in IT systems, including Microsoft Office and stock/order management systems
Eligible to work in the United Kingdom

Desirable:

Experience in logistics
Experience working in a care supplies, healthcare, or other regulated environment
Knowledge of compliance and quality standards relevant to the care sector
Experience with inventory management or ERP systems
Formal management qualification (e.g. ILM, CMI or equivalent)
Experience in contract management
Experience with business improvement or lean/process improvement methodologies
Experience building relationships with clients and suppliers
Knowledge of customer service principles and maintaining high service standards
Knowledge of health and safety requirements within a warehouse or operational environment
Full UK driving licence

Benefits

What We Offer:

Competitive salary of £65,000–£80,000/year
Free onsite gym
Free lunch and unlimited snack cupboard
Onsite parking
Friendly, supportive team and inclusive workplace culture

Quick apply

Refine Your Search

head of operations jobs in willenhall

Head of Operations

Head of Customer Operations

Head of Systems Improvement

Head of Project Management Office (PMO)

General Manager- Birmingham City FC

Head of Security Operations

Manager of Dedicated Implementations - EMEA

Customer Service Manager

Head of Meeting & Event Operations

Head of Meeting & Event Operations

Deputy Head of Grounds

Head of Maintenance Operations (105817-0726)

Head of Operations - Fire

Head of Transport Operations

Deputy Director of Transformation

Head of Partnerships

Head of Estates

Branches Cluster Manager

National Operations Manager

Head of Finance

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