3rd line support Work, Jobs in Williton, Som (with Salaries)

IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
4h
Fibre Build Supervisor
M Group —Taunton
- Travel
- Computer networking
- Organisational skills
- Annual leave
- Employee assistance programme
Commercial Administrator
M Group —Tiverton
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
3d
Fraud Prevention Associate
V12 Retail Finance —Cardiff
- £25,000 a year
- Hybrid work
- Communication skills
IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
6d
SEND Specialist TLA
Taunton School —Taunton
- £20,838 - £24,406 a year
- Full-time
- English
- Working with children
- First Aid Certification
- Free parking
- Health & wellbeing programme
Quick apply
IT Service Analyst
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
5d
Cable Pullers
M Group —Bridgwater
- Annual leave
- Employee assistance programme
Short-term Temporary Team Member
NEXT —Mid Glamorgan
- £8.28 - £14.53 an hour
- Part-time
- Employee discount
10d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
9d
Senior Infrastructure Engineer
Panasonic Manufacturing —Cardiff
- Microsoft Access
- Azure
- Computer Science
- Free parking
- Annual leave
2d
Senior Quantity Surveyor
M Group —Cardiff
- Driving
- Contracts
- Negotiation
- Annual leave
Insurance Consultant
Benefact Group —Taunton
- From £30,000 a year
- Monday to Friday
- Annual leave
- Sick pay
6d
Commercial Insurance Manager
Benefact Group —Taunton
- £45,000 a year
- Full-time
- Leadership
- Annual leave
- Sick pay
Non Working Supervisor
M Group —Bridgwater
- Annual leave
- Employee assistance programme
Fitness Manager - Bridgwater
The Gym Group —Bridgwater
- Part-time
- Employee discount
- Sick pay
HGV Technician
M Group —South Molton
- Welding
- Automotive diagnostics
- Annual leave
- Employee assistance programme
Senior Data Architect
UK Hydrographic Office —Taunton
- £48,746 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
Enterprise Data Architect
UK Hydrographic Office —Taunton
- £61,605 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Leadership
Dental Nurse
Supernova Dental —Bridgwater
- From £14.50 an hour
- Part-time
- CAD
- Patient care
- In-person
- Employee discount
Quick apply
17h

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IT Support and Systems Assistant

Cerebra -
Cardiff

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year
4 hours ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

3rd line support jobs in williton, som

IT Support and Systems Assistant

Fibre Build Supervisor

Commercial Administrator

Fraud Prevention Associate

IT Service Analyst

SEND Specialist TLA

IT Service Analyst

Cable Pullers

Short-term Temporary Team Member

External Identity Support Analyst (Cardiff)

Senior Infrastructure Engineer

Senior Quantity Surveyor

Insurance Consultant

Commercial Insurance Manager

Non Working Supervisor

Fitness Manager - Bridgwater

HGV Technician

Senior Data Architect

Enterprise Data Architect

Dental Nurse

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