Job Overview
We are seeking a dedicated Care Navigator / Medical Receptionist to join our healthcare team. This role involves providing excellent patient service, managing administrative tasks, and supporting the smooth operation of the medical practice. The successful candidate will play a vital part in coordinating patient care and ensuring efficient clinic functioning. Prior office experience is desirable, but a positive attitude and organisational skills are essential. This paid position offers an opportunity to work within a compassionate healthcare environment, contributing to patient wellbeing and service excellence.
Responsibilities
- Greet patients warmly and assist them with check-in procedures
- Manage appointment scheduling, confirmations, and rescheduling requests
- Handle incoming calls, messages, and enquiries professionally and promptly
- Maintain accurate patient records and update information as needed
- Assist with administrative duties such as filing, data entry, and document management
- Support the clinical team with necessary administrative support to ensure seamless patient care delivery
- Ensure the reception area remains tidy, welcoming, and organised at all times
- Comply with healthcare regulations and confidentiality standards in all tasks undertaken
Skills
- Previous office or administrative experience is preferred but not essential; a willingness to learn is important
- Excellent organisational skills with attention to detail
- Strong communication skills, both written and verbal
- Ability to handle multiple tasks efficiently in a busy environment
- Friendly, professional demeanour with a caring attitude towards patients
- Proficiency in basic computer applications such as MS Office (Word, Excel)
- Ability to maintain confidentiality and adhere to data protection policies
This role offers an engaging opportunity for individuals interested in healthcare administration to develop their skills within a supportive team environment.
Pay: From £12.80 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
