Complaints manager Work, Jobs in Wilnecote, War (with Salaries)

Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
4d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
5d
Complaints Manager
Trent & Dove Housing —Burton-On-Trent
- Up to £46,728 a year
- Full-time
- Customer service
- Leadership
9d
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
4d
Retail Bureau Manager
Eurochange —Tamworth
- £13.80 an hour
- Full-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
8d
Specification and Compliance Technologist
Suncream Dairies Ltd —Wilnecote
- £36,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
Outcomes Testing and Reporting Senior Manager
OSB Group —Wolverhampton
- £79,000 - £90,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
1d
Operational Support Grade - HMP Swinfen Hall (Prison Support Role)
Ministry of Justice —Lichfield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Senior Manager Audience Insight - FTC 12 months
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £51,900 - £64,491 a year
- Part-time
- Presentation skills
- Bachelor's degree
- Free parking
- Annual leave
10d
Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
10d
Intelligence Manager (Sports Betting Integrity Unit)
Gambling Commission —Birmingham
- £45,000 a year
- Full-time
- Presentation skills
- Organisational skills
- IT
- Annual leave
Hub Manager HM: Business
Ministry of Justice —Wolverhampton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
9d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Driver Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
9d
Relationship Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
9d
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
2d

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Empty Homes Manager

Bromford -
Wolverhampton

Apply Now

Job details

Permanent | Full-time
£48,317.17 a year

Benefits

Company car
Annual leave
Company pension
Employee discount
Sick pay

Qualifications

Driving Licence
Maintenance
Leadership

Full job description

Location Wolverhampton

Published

15 days ago

Closing

in 6 days

This is a permanent, full time vacancy.

About the role

Location: Hybrid – working across our Staffordshire, Marches and Central region, with regular travel between sites and attendance at Bromford offices.

We’re looking for an Empty Homes Manager to lead a high-performing team responsible for bringing our void properties back to life. This is a key leadership role where you’ll drive performance, quality, and customer outcomes—ensuring homes are ready quickly and to the highest standard for new customers.

You’ll lead operatives, contractors, and internal partners, taking full ownership of empty homes from vacancy through to re-let or disposal.

What You’ll Get:

£48,317.17 per year with annual review
Company car or cash allowance alternative
£500/year for private medical, dental, gym, or insurance
27 days annual leave + bank holidays, with buy/sell options
Pension Employer contributions up to 10%
Life assurance & wellbeing support for you and family
Retail discounts
Flexible working options available

What You’ll Be Doing:

Lead and manage the Empty Homes Team, driving performance, engagement, and accountability
Oversee repairs, maintenance, and refurbishment works to meet quality and timescale targets
Plan and allocate resources effectively to maximise productivity and minimise void time
Take ownership of budgets, ensuring strong financial control and value for money
Work collaboratively with Lettings, Localities, and commercial teams to prioritise and deliver works
Ensure robust inspection regimes and high standards of health, safety, and compliance
Manage contractor performance in line with procurement standards
Use data and insight to improve efficiency, reduce costs, and enhance customer satisfaction
Handle customer feedback and complaints, driving positive outcomes and learning
Develop your team through coaching, training, and performance management
Act as a role model for BFL Values, building strong, trust-based relationships across the business

What We’re Looking For:

Proven experience in a similar operational or property maintenance leadership role
Strong track record of managing multi-trade teams and/or contractors
Experience of budget management and delivering value for money
A confident, motivational leader who brings out the best in others
Strong organisational, planning, and problem-solving skills
Comfortable using data and systems to drive performance
A flexible approach, with the ability to travel as required

Other Requirements:

Participation in an out-of-hours escalation rota
Full UK driving licence
Ability to complete a Basic DBS check

If you’re ready to take the next step in your career and make a real difference, we’d love to hear from you. Speak to your manager or apply via the internal careers page.

Apply today or get in touch for a quick, informal chat—we’re happy to talk through the role before you apply - [email protected]

Please apply early, as we may close the vacancy early if we receive a high volume of applications.

Closing date: 24th July 2026

What we offer

Regular monthly pay with annual reviews, plus overtime opportunities and a weekly Out of Hours rate when on-call

Performance bonus linked to individual and company results

Fully equipped for the job – company van, tools, fuel card, mobile, tablet and uniform

Drinks card worth up to £30 each month for hot and cold drinks while you’re out on the road

Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave

Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services, and talking therapies

£500 annual allowance to spend on benefits of your choice, alongside life assurance and a choice of pension schemes with employer contributions up to 10%

Career development through clear pathways, funded qualifications, apprenticeships and paid professional membership fees

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Apply Now

Refine Your Search

complaints manager jobs in wilnecote, war

Empty Homes Manager

Operational People Manager

Complaints Experience & Journey Lead

Complaints Manager

Airport Station Manager

Retail Bureau Manager

Specification and Compliance Technologist

Outcomes Testing and Reporting Senior Manager

Operational Support Grade - HMP Swinfen Hall (Prison Support Role)

Senior Manager Audience Insight - FTC 12 months

Customer Delivery Manager

Intelligence Manager (Sports Betting Integrity Unit)

Hub Manager HM: Business

Customer Care Manager

Ownership Experience Manager – Customer Community & Loyalty

Operations Manager

Driver Support Manager

Relationship Manager

Quality Assurance and Development Manager

Customer Experience Manager

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