Head of customer service Work, Jobs in Wiltshire (with Salaries)

Head of GNFR Procurement
Oak Furnitureland —Swindon
- £80,000 - £90,000 a year
- Full-time
- Presentation skills
- Contracts
- IT
- Free parking
- Employee assistance programme
10d
Head of Catering
ISCC —Calne
- £48,000 - £60,000 a year
- Full-time
- Hospitality
- Supervising experience
- In-person
Quick apply
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Head of Safeguarding and Prevention
Wiltshire Council —Trowbridge
- £73,757 - £78,488 a year
- Full-time
- Hybrid work
Head of Visitor Experience
Bath Abbey —Bath
- £33,300 a year
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick apply
Head of Security
Edenred —Swindon
- Full-time
- Azure
- AWS
- Mentoring
Assistant Manager, Kurt Geiger, Swindon Outlet
Kurt Geiger —Swindon
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Sales Support Coordinator
Cross Rental Services Group —Andover
- Full-time
- Microsoft Office
- Phone etiquette
- Communication skills
6h
Team Manager - Adult Community Team
Swindon Borough Council —Swindon
- £63,837 a year
- Full-time
- English
Quick apply
2d
Commercial Key Account Manager
Wasdell Packaging Ltd —Swindon
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
Quick apply
14d
Customer Success Executive (Junior)
Harris Computer Systems —Swindon
- £325 a day
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Customer Development Manager - Food Service
Rich Products Corporation —Andover
- Bakery
- Negotiation
- Annual leave
Compliance Administrator
Aster Group —Andover
- £27,966 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Employee assistance programme
14d
Data Officer
Royal Society of Wildlife Trusts —Devizes
- £16,800 - £28,000 a year
- Part-time
- Organisational skills
- Annual leave
- Employee assistance programme
QSHE Manager
Cross Rental Services Group —Andover
- HVAC
Quick apply
Head of Supply Chain
Tekever —Swindon
- Engineering
- Travel
- Leadership
Quick apply
Systems Housing Manager
Swindon Borough Council —Swindon
- £50,269 a year
- Full-time
- English
- Travel
- Leadership
Quick apply
11d
Credit Control Administrator
Fexco Property Services —Salisbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
Quick apply
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development
8d
Head Pizza Chef
PrimaVista Bath —Bath
- £50,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply
7d

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Head of GNFR Procurement

Oak Furnitureland -
Swindon

Apply Now

Job details

Full-time
£80,000 - £90,000 a year
10 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Procurement
Logistics
Presentation skills
Contracts
IT
Negotiation

Full job description

ROLE PURPOSE

Reporting to the Chief Financial Officer, the Head of GNFR Procurement is a new, strategic, autonomous role designed to identify and execute value-driven opportunities across the company’s Goods Not For Resale (GNFR) expenditure. As a standalone Head of Department, you will have sole responsibility for the end-to-end contract lifecycle, focusing on securing significant cost savings and service improvements, initially within Logistics and IT categories

CORE RESPONSIBILITIES

Contract Negotiation & Commercial Strategy: Lead the negotiation of key contracts to deliver enhanced commercial terms, cost savings, and/or improved service levels.
Performance Frameworks: Ensure all contracts include robust, relevant Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive supplier accountability.
Must be highly proficient in drafting, structuring and negotiating complex supplier contracts.
Risk Management & Exit Strategy: Guarantee that every contract contains "clean" exit clauses, providing the business with the flexibility to terminate should service standards fall below expectations.
Contract Governance: Design and maintain a comprehensive contracts database to track values, identify risks/opportunities, and provide visibility on critical negotiation timelines (start and finish dates). Plan and implement any other relevant procurement governance that is required.
Cross-Functional Collaboration: Act as a strategic partner to the Legal Counsel and all functional heads across the business to ensure procurement activities align with operational and legal requirements.
Financial Impact: Secure a minimum of £500k p.a. in savings during the first year, with a long-term target of £1m+ p.a.

SKILLS AND EXPERIENCE

MCIPS (or equivalent) Qualified procurement professional.
Previous experience (10+ years) in a similar role, with extensive GNFR procurement experience, ideally within Logistics and IT.
Self-Starter: Highly driven and capable of working independently without a supporting team.
Commercial Acumen: Deep understanding of contract law and commercial levers to drive savings.
Category Expertise: Proven experience managing GNFR contracts, with a specific focus on Logistics and IT sectors.
Influencing Skills: Ability to build strong relationships with internal stakeholders and external vendors to achieve business objectives.
Diplomatic
Customer centric focus
Ability to influence without direct authority
Strong commercial awareness, understanding financial impacts of any issues or opportunities.
Resilience: Ability to prioritise conflicting demands in a fast-paced, results-driven environment.
Confident in presenting to all levels within the business including Executive/ Board level.

BENEFITS

Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
25 days holiday per year plus bank holidays
Birthday: an additional day off for you to celebrate your birthday
Hybrid working
Pension: 5% basic salary employer contribution with 4% employee contribution
Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
Free on-site parking

Apply Now

Refine Your Search

head of customer service jobs in wiltshire

Head of GNFR Procurement

Head of Catering

Regional Operations Manager

Head of Safeguarding and Prevention

Head of Visitor Experience

Head of Security

Assistant Manager, Kurt Geiger, Swindon Outlet

Sales Support Coordinator

Team Manager - Adult Community Team

Commercial Key Account Manager

Customer Success Executive (Junior)

Customer Development Manager - Food Service

Compliance Administrator

Data Officer

QSHE Manager

Head of Supply Chain

Systems Housing Manager

Credit Control Administrator

Head of Business Development & Sales - APAC

Head Pizza Chef

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