Junior support engineer Work, Jobs in Wimbledon, Gtl (with Salaries)

Junior Networking Engineer
Natilik —London
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
12d
Junior Embedded Software Engineer
Botz Limited —London
- Hybrid work
- C++
- Scripting
- Python
Quick apply
Junior / Graduate Engineer – Multiple Disciplines
Scitech Engineering Ltd —Godalming
- Full-time
- Hybrid work
Quick apply
Junior Project Engineer
Megan Renewable Installations Ltd —London
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- CAD
- System design
- Electrical experience
Quick apply
12h
Junior Infrastructure and Cloud engineer
South London and Maudsley NHS Foundation Trust —London
- £44,485 - £52,521 a year
- Full-time
- Azure
- Hospital
- Windows
- Free parking
5d
Junior Structural Engineer
Stainless Steel Fixings —East Grinstead
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- System design
Quick apply
5d
Junior Web Engineer
Trainline —London
- £40,000 - £41,200 a year
- Full-time
- Hybrid work
- AWS
- JavaScript
- Agile
8d
Junior Software Engineer
ARIA —London
- £50,000 a year
- Monday to Friday
- Hybrid work
- APIs
- Python
- HTML
- Annual leave
- Employee assistance programme
4d
Intern Trainee - UK
Atlas Technica —London
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Junior Software Engineer
Aivra Health —East London
- £30,500.70 - £60,500.70 a year
- Full-time
- Azure
- Computer Science
- Java
Quick apply
Junior DevOps Engineer
Shivom Consultancy Ltd —Brentford
- Up to £40,000 a year
- Full-time
- Azure
- DevOps
- Windows
Quick apply
12d
Junior Data Scientist UK
Satalia —London
- Full-time
- Remote
- Computer Science
- SQL
- Python
- Flexible schedule
Junior Design Engineer
Hewland Engineering —Maidenhead
- From £28,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- CAD
- Free parking
- Flexitime
Quick apply
6d
Junior Scrum Master
Tes Global —London
- £32,000 - £40,000 a year
- Full-time
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Junior Operations Engineer - EXTEND
BBC —London
- £32,200 - £37,200 a year
- Weekend availability
- English
- Windows
- Linux
8d
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- In-person
- Work from home
Junior Cloud Engineer
Yapily —London
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Work from home
- Referral programme
Quick apply
Junior Software Engineer
Chetwood Bank —London
- Full-time
- Hybrid work
- SQL
- AWS
- APIs
Quick apply
Junior Back End Engineer
Motorola Solutions —London
- Full-time
- English
- Java
- C++
- Employee stock purchase plan
- Employee assistance programme
7d
Junior Crypto Electronic Trading Support Engineer
Hudson River Trading —London
- Weekend availability
- Maths
- Bachelor's degree
- Organisational skills

I want to receive the latest job alerts for junior support engineer in wimbledon, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Junior Networking Engineer

Natilik
London

Quick apply

Job details

Full-time
12 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance

Qualifications

Computer networking
Organisational skills
Communication skills
Time management

Full job description

Natilik is a Global Technology Solutions Partner.

Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on.

There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

ROLE:
As Technical Apprentice, you will be the first point of contact for our clients and ensure that they achieve maximum utilisation of their technologies by offering unrivalled levels of technical expertise through an understanding of the business environment in which they work. The primary value of this role is to facilitate all aspects of remote and on-site solution support, advice, and consultation from fault resolution to system enhancements. As the first point of contact, the role necessitates a professional manner and technical talent to reassure the client whilst demonstrating an uncompromising level of commitment to resolving the issues within the timeframe of the Service Level Agreement. Delivery is key to the support role and should be an obsession for both internal and external clients.

MAIN ACTIVITIES:

Ensuring all ticket meta data is captured and entered accurately in the ticketing system to reflect the actual nature of the issue.
Delivering exceptional service in response to requests and queries of all issues impacting our client’s business
Responding to all client e-mails, web portal requests, and phone calls in a timely and professional manner ensuring regular updates are provided
Ticket queue management, ensuring all relevant information is captured to determine correct priority and allow smooth progression of cases
Reacting to monitoring alerts to determine if genuine or false. Engaging with clients to investigate as appropriate.
Reviewing scheduled maintenance windows from third parties, and ensuring relevant clients and team are updated accordingly.
Engaging with third parties and vendors to raise, chase, and monitor cases.
Maintaining ownership of assigned requests through to resolution, escalating either internally or externally as appropriate.
Working as a team to ensure the shared queue is managed and assisting the other TA’s with their tasks when required.
Ensuring best practice is demonstrated throughout the team
Ensuring all SLAs are consistently met; prioritise requests to ensure client satisfaction in line with expectations.
Advising clients on technical requirements
Ensuring accuracy and quality of work and encouraging innovative action.
The Technical Apprentice should be escalating to Senior Engineers and Support Leaders when required.

QUALITIES:

Demonstrating excellent communication and interpersonal skills to interact with clients
Having the ability to work under pressure, outside of comfort zone, with a ‘can-do’ attitude
Demonstrate time management, expectation setting, and organisational skills
Demonstrate flexibility, resilience, and initiative
Having the ability to approach problem-solving in a clear and concise manner
Having a positive approach to teamwork, with a willingness to learn and share knowledge
Having the ability to use your initiative when necessary but also able to seek assistance, especially when starting off. As you develop through this tier you should become more confident in handling queries independently.

KNOWLEDGE:

Demonstrating the understanding of Cisco technologies used by our clients and be capable of supporting these
Developing and progressing technical knowledge and skill in line with our chosen technologies and support of these solutions to our clients
Being able to understand the dynamics of the support business and the need to achieve consistent SLA targets
Being able to understand and articulate the technologies we implement and support in our portfolio

EXPERIENCE:

Basic networking skills based around CCNA R&S.
During your time as Technical Apprentice, you should be familiarising yourself with all technologies, and using this time to consider which area(s) you want to focus on as a specialism.
Being able to handle basic MACs
Performing 1st level checks for monitoring alerts
Managing Provider high severity incidents
Alerts Management
Scheduled Maintenance alerts as per defined process
Familiarity with Cisco and partner support tools and portals that are used to support client solutions

BENEFITS:

Quarterly Awards and Bonuses
Flexible Working
Industry-leading home working and mobility technology
Private Healthcare
Competitive Pension Scheme
Discounted Gym Membership

Quick apply

Refine Your Search

junior support engineer jobs in wimbledon, gtl

Junior Networking Engineer

Junior Embedded Software Engineer

Junior / Graduate Engineer – Multiple Disciplines

Junior Project Engineer

Junior Infrastructure and Cloud engineer

Junior Structural Engineer

Junior Web Engineer

Junior Software Engineer

Intern Trainee - UK

Junior Software Engineer

Junior DevOps Engineer

Junior Data Scientist UK

Junior Design Engineer

Junior Scrum Master

Junior Operations Engineer - EXTEND

Support Engineer

Junior Cloud Engineer

Junior Software Engineer

Junior Back End Engineer

Junior Crypto Electronic Trading Support Engineer

I want to receive the latest job alerts for junior support engineer in wimbledon, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected