Senior technical support Work, Jobs in Wimbledon, Gtl (with Salaries)

IT Support Analyst
Reinsurance Group of America —London
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
2d
Senior Technical Writer
Eckoh —Hemel Hempstead
- From £60,000 a year
- Full-time
- Hybrid work
- English
- Driving
- APIs
- Free parking
- Life insurance
Quick apply
Senior Remote Support Engineer
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Scripting
Quick apply
8d
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Senior Technical Manager
OCS Group —Isleworth
- Microsoft Powerpoint
- Engineering
- Communication skills
Quick apply
6d
Senior Technical Support Partner (2nd Line)
Land Securities —London
- Full-time
- Customer service
- SharePoint
- Negotiation
- Annual leave
- Employee assistance programme
Senior Analyst, Turkey
Eurasia Group —London
- Full-time
- Hybrid work
- English
Quick apply
Technical Project Manager - Corporate Events
London Event Productions —Worcester Park
- £32,000 - £40,000 a year
- Overtime
- English
- Project management
- Driving
- Free parking
- Sick pay
Quick apply
3d
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Qualified Supervisor
Office Test —London
- £50,000 - £60,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Analysis skills
Quick apply
1d
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Operations & Technical Manager – Heating & Plumbing
Rowlen Boiler Services —Ewell
- £40,000 - £55,000 a year
- Full-time
- Computer literacy
- Plumbing
- Driving
Quick apply
14d
Assistant Project Manager
Tetra Tech —London
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Head of IT Services
Computec Bahia IT Solutions Ltd —London
- £72,000 - £95,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- IT
- Health & wellbeing programme
Quick apply
3h
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
9d
Global IT Project Senior Specialist - Meetings & Events
Boston Consulting Group —London
- Full-time
- Analysis skills
- Project management
- Travel
Senior Technical Support Engineer
DeepL —London
- Full-time
- Hybrid work
- Azure
- SQL
- Scripting
- Annual leave
- Flexible schedule
Senior Support Technician
Royal Albert Hall —London
- £39,813 - £45,500 a year
- Full-time
- In-person
Quick apply
Integration Developer
RHP —Teddington
- £63,750 a year
- Full-time
- Azure
- SQL
- APIs
- Annual leave
6d
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- English
- In-person
- Annual leave
- Life insurance
Quick apply

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IT Support Analyst

Reinsurance Group of America -
London

Apply Now

Job details

Full-time
2 days ago

Qualifications

Microsoft Windows Server
Desktop support
TCP
Customer service
Microsoft Office
Analysis skills
VoIP
Organisational skills
ServiceNow
IP networking
TCP/IP
Communication skills
CompTIA A+
Time management

Full job description

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

Reporting to the Director, Global Desktop Systems, the IT Support Analyst provides first and second-tier support for regional IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals. Attempts to resolve as many requests as possible during first contact, determines urgency of needs, prioritizes, and responds to support requests by taking corrective action or routing requests to appropriate IT specialists. Escalates complex issues to senior team members or to appropriate next level technical, professional, or service personnel for repairs, training, and follow up. Provides customer oriented follow-ups in a courteous, efficient and timely manner. Records, dispatches and closes service requests using Service Now software. Is a key role in internal change management, process improvement, purchasing and communications procedures.

What you will do

Maintain high customer satisfaction by representing IT courteously, professionally, and effectively to the rest of the organization.
Responsible for first and second level support of IT systems in the region, including PC’s, printers, servers, and related IT equipment
Responsible for coordinating support of office building related IT issues such as network room power, UPS, HVAC, telephony and collaborative tools such as video conferencing
Clearly document and effectively prioritize client requests into RGA ticket management software
Provide first level troubleshooting for VoIP phone and network communications
Escalate & dispatch to senior level support
Troubleshoot daily problems and provide onsite and remote support
Install software, desktop/laptops systems and peripherals
Update documentation & provide training
Maintain and organize inventories
Manage, organize, and update support documentation, knowledge base and provide basic training
Follows standard operating procedures & policies
Will need to perform onsite in-office support for a minimum of 3 days a week
Other appropriate IT tasks as requested or required by Global Technology

QUALIFICATIONS

Required Qualifications:

Post-Secondary Education graduate
2+ years technology/desktop support experience
Excellent communication skills

Required Skills:

Proficient with Windows desktop environment (Win 11 & Microsoft Office Suite)
Proficient with:
- Basic TCP/IP networking
- VoIP Telephony
- Windows Server environment administration (AD, Exchange)
- Mobile device support - iPhone
- Printer technologies
- Video conference & meeting room technology
- Dell workstation hardware
Excellent communication & organizational skills
Strong troubleshooting and problem-solving skills
Ability to work well as part of a global team and build collaborative relationships
Ability to work well independently and be proactive with task and time management
Very strong telephone and customer service skills
Very strong analytical and problem-solving skills
Availability to work overtime, as required
A+, Network & Microsoft Certified Desktop Support Technician (preferred)
Working knowledge of ServiceNow preferred
Ability to travel to other RGA locations as required

What you can expect from RGA:

Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Apply Now

Refine Your Search

senior technical support jobs in wimbledon, gtl

IT Support Analyst

Senior Technical Writer

Senior Remote Support Engineer

Training and Support SME (Military)

Senior Technical Manager

Senior Technical Support Partner (2nd Line)

Senior Analyst, Turkey

Technical Project Manager - Corporate Events

Talent Development Partner

Qualified Supervisor

BPO Senior Manager

Operations & Technical Manager – Heating & Plumbing

Assistant Project Manager

Head of IT Services

PMO Manager

Global IT Project Senior Specialist - Meetings & Events

Senior Technical Support Engineer

Senior Support Technician

Integration Developer

Senior Technical Support Manager

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