Bowl Central Bournemouth is on the look out for our next fantastic Business Manager!
Comprising of two elements, the Business Manager role will include the management of Pins – cocktail bar & lounge with 6 bowling lanes, and Prizes – a cashless family entertainment venue with redemption and skill-play machines..
Bowl Central is a unique entertainment venue for adults and family groups.
Pins will have a significant focus on corporate and private functions and Prizes is designed to entertain the whole family at any time of the day, so we are looking for a personality with great energy and enthusiasm, who is ready to go the extra mile for our customers!
As a Business Manager at Bowl Central, you will be expected to have a comprehensive knowledge of current products and rising trends in the hospitality & leisure sector. You will be responsible for the overall success, efficiency, and excellence in customer service of the business. You will be supported by a management team of 3.
Please send in your CV and supporting letter to communicate your interest.
Job Overview: We will be looking for a candidate that can lead and motivate a happy team of employees and guide their work efforts toward the most efficient and profitable delivery of our concept.
Duties & Responsibilities
Customer service
· Oversee and manage all areas of Bowl Central
· Exceed customer expectations for guest service
· Lead the team to meet and greet all customers on arrival, where practical
· Ensure all products served are of the best possible standard
· Take full responsibility for addressing customer complaints promptly
Team Management
· Responsible for recruitment, induction, and training, assisted by the Deputy Manager and Assistant Managers.
· Organise and duty manage shifts.
· Train and develop the team and deliver feedback and regular reviews.
· Appraise team’s performance and provide feedback to achieve positive motivation.
· Nurture a positive and inclusive work environment.
· Ensure adherence to company uniform and presentation standard
· To be proactive in encouraging a team-based approach to success
· Actively support your managers and team when operational demand requires
· Responsible for team welfare and ensuring compliance with HR policy and guidelines
· Be available for advice and support when not on shift (other than when on annual leave)
Operational Excellence
· Ensure efficient and accurate stock control and replenishment
· Monitor and ensure compliance with food safety & health & safety regulations
· Preparing weekly reports for sales, margins and KPIs
· Maintain the highest standards of operational performance
· Ensure the highest standards of cleanliness, hygiene and health & safety
· Carry out risk assessments on required anniversaries
· Have a good working knowledge of all equipment and ensure necessary preventative maintenance
· Achieve a 5-star assessment on any EHO visit.
· Monitor food and draft product quality, ensuring excellence and prompt delivery
· Promptly report any machine faults to the responsible party, service provider or warrantor
· Be responsible for ensuring adherence to licensing, health & safety and H.R. regulations and conditions
Marketing and Finance
· Lead all financial disciplines including sales growth, cost control and margin maintenance
· Ensure all team members follow procedure regarding tills and card machines
· Drive the business to achieve budget
· Ensure security, rotation, and hygiene of stock
· Contribute to marketing and promotional content and campaigns for social media and website
· Report as required to company directors
Legislation and Company Policy
· To have a full understanding of licensing law and food hygiene regulations
· To be conversant and comfortable with all company policies
Personal Specifications
· Previous General Management experience of at least 3 years
· Excellent customer service skills with an outgoing personality
· Proactive and enthusiastic to achieving goals and targets
· Strong organisational and communication skills
· Highly focussed on attention to detail
· Diligent in fulfilling administrative responsibilities
· Prepared to work nights and weekends, as required
· Aptitude for leveraging social media
· Strong problem-solving skills
Qualifications and Skills
· Personal Licence holder
· A confident team leader and motivator
· Ability to work under pressure
· Good time management
· Ability to prioritise effectively
· Comfortable in delegating tasks and responsibility
· Open and receptive to team feedback and input
· Excellent presentation and personal hygiene
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
Ability to commute/relocate:
- Bournemouth BH1 2BZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Would you be able to travel to our Fareham branch for an in person interview?
Experience:
- Managing: 3 years (required)
Licence/Certification:
- Personal Licence to sell Alcohol (APLH) (required)
Work Location: In person
