Complaints specialist Work, Jobs in Wingrave, Bkm (with Salaries)

Complaints Specialist
Abound —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Gym membership
Strategic Housing Specialist - South Central Prisons
Ministry of Justice —Aylesbury
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
12d
HMP The Mount - Case Worker - Prison Offender Manager
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
12d
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Financial services
- Work from home
- Gym membership
Compliance Manager – Mortgages & Specialist Finance
Loans Warehouse —Watford
- £60,000 a year
- Full-time
- Sales
- Presentation skills
- In-person
- Free parking
- Annual leave
Quick apply
6d
RPi Healthcare Quality Assurance Specialist
UPS —Leighton Buzzard
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Complaint Administrator
Amplius —Milton Keynes
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
3d
Quality & Assurance Manager CHILDREN’S RESIDENTIAL HOMES
Gratia Cura Residential Ltd. —Oxford
- £40,000 - £49,000 a year
- Full-time
- Hybrid work
- Childcare
- English
- Analysis skills
- Free parking
- Store discount
Quick apply
12d
Prison Offender Manager - HMP Aylesbury
Ministry of Justice —Aylesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
7d
Service Manager - Milton Keynes
Chapter 2 —Milton Keynes
- £55,000 a year
- Hybrid work
- Management
- Travel
- Organisational skills
SEND Mediation Officer
Hertfordshire County Council —Apsley
- £38,220 - £41,771 a year
- English
- Presentation skills
- Travel
13h
Learning Experience Manager
Sava School of Surveying —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
5d
Physical Educational Officer
Ministry of Justice —Oxford
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
Scheduler
Peabody —Houghton Regis
- £29,759 a year
- Customer service
- Maintenance
- Microsoft Office
5d
Talent Community: Field Clinical Specialist, Electrophysiology (UK & Ireland)
Boston Scientific —Hemel Hempstead
- Remote
- English
- Travel
- Communication skills
Field Clinical Specialist, Interventional Oncology and Embolisation (UK & Ireland)
Boston Scientific —Hemel Hempstead
- Bachelor's degree
- Travel
14d
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
12d
Deputy Manager
Deway Care Limited —Watford
- £40,000 - £40,560 a year
- Weekend availability
- English
- Driving
- IT
- Annual leave
Quick apply
10d
Permanent - Constable - Counter Terrorism Specialist Firearms Officer (CTSFO) - South East Region
Thames Valley Police —Bicester
- Full-time
- Travel
10d

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complaints specialist jobs near wingrave, bkm

Complaints Specialist

Abound
Milton Keynes

Apply Now

Job details

Full-time

Benefits

Gym membership
Sabbatical
Paid volunteer time

Qualifications

Customer service
Financial services
Root cause analysis

Full job description

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

We’re looking for an experienced individual to join us as a Complaints Specialist. This role sits at the heart of our customer operations and requires a strong balance of customer service expertise, analytical thinking, and sound business judgement. You’ll focus on ensuring fair and consistent outcomes for customers by managing complaints in line with individual circumstances, regulatory standards, and company values. This role will also involve supporting payment reconciliation, chargeback processing, credit file disputes & fraud investigations.

You’ll work closely with the wider operations team in our Milton Keynes office, this is a hybrid position, requiring 3 days per week in MK and flexibility on the other 2 days. There’s also a monthly trip to our Central London office (travel expenses covered).

Who you are:

Experience: 3–5 years’ experience in a complaints handling role within financial services, ideally lending.
Knowledge: In-depth understanding of FCA regulations and UK financial regulatory frameworks.
Skills: Analytical and confident in resolving complex complaints, with a structured and customer-first approach.
Communication: Empathetic and professional in written and verbal comms, especially under pressure.
Detail-oriented: Meticulous with documentation, case logs, and root cause analysis.

What you’ll be doing

Complaint Handling: Manage business-as-usual (BAU) complaints from start to finish, ensuring responses are accurate, fair, and regulatory compliant.
Customer Communication: Be the main point of contact for escalated customer complaints, providing timely, empathetic, and clear updates throughout.
Regulatory Compliance: Ensure your casework aligns with FCA complaint handling standards and any other relevant obligations.
Root Cause Analysis: Investigate complaint trends and root causes. Work cross-functionally (e.g. with Underwriting, Collections) to compile accurate responses and identify areas for improvement.
Reporting: Support complaints reporting and MI activities. Share insights with senior management and escalate emerging issues where appropriate.
Support Other Teams: While you won’t manage complaints escalated to the Financial Ombudsman Service (FOS) yourself, you’ll provide documentation and insight to the team responsible for those.
Documentation: Maintain accurate and timely logs for all complaints in line with internal procedures and system requirements.
Wider Ops Support: Support the operations team with occasional work in fraud handling, account-level queries, or other process-related escalations as needed.

What we offer

Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Apply Now

Refine Your Search

complaints specialist jobs in wingrave, bkm

Complaints Specialist

Strategic Housing Specialist - South Central Prisons

Regional Resolution Manager - North Counties

HMP The Mount - Case Worker - Prison Offender Manager

Customer Service Specialist

Compliance Manager – Mortgages & Specialist Finance

RPi Healthcare Quality Assurance Specialist

Complaint Administrator

Quality & Assurance Manager CHILDREN’S RESIDENTIAL HOMES

Prison Offender Manager - HMP Aylesbury

Service Manager - Milton Keynes

SEND Mediation Officer

Learning Experience Manager

Physical Educational Officer

Scheduler

Talent Community: Field Clinical Specialist, Electrophysiology (UK & Ireland)

Field Clinical Specialist, Interventional Oncology and Embolisation (UK & Ireland)

Delivery Manager

Deputy Manager

Permanent - Constable - Counter Terrorism Specialist Firearms Officer (CTSFO) - South East Region

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