Franchise manager Work, Jobs in Winslow, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
5d
IT Manager
Farol Ltd. —Thame
- £45,000 - £60,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Employee discount
Quick apply
3d
Leighton Buzzard
KellyDeli Partnership —Leighton Buzzard
Senior Risk & Resilience Manager
Dominos —Milton Keynes
- Full-time
9d
Sales Manager - Automotive
Perrys Motor Sales Ltd —Aylesbury
- £45,000 - £70,000 a year
- Full-time
- Sales
- Employee discount
12d
Area / Regional / Field Retail Support Manager
Carpets 4 Less —Bedford
- £45,000 - £60,000 a year
- Part-time
- Management
- Sales
- Team management
- Employee discount
Quick apply
9d
Store Manager
Subway —Leighton Buzzard
- £26,500 - £39,000 a year
- Management
- Restaurant
Quick apply
Retail Manager - Automotive
Perrys Motor Sales Ltd —Aylesbury
- £30,000 a year
- Full-time
- Sales
- Employee discount
12d
US Senior Wholesale Manager
Joma Jewellery and Katie Loxton —Banbury
- Seasonal
- Remote
- Management
- Sales
- Travel
Restaurant Manager
Smoky Boys —Milton Keynes
- £30,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
HR Advisor
Monkey Puzzle Day Nurseries —Berkhamsted
- £40,000 a year
- Full-time
- Preschool
- Human resources
- Communication skills
- Annual leave
- Work from home
12d
Registered Manager
Brand New Care Agency —Northampton
- £40,000 - £46,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
Quick apply
13d
General Manager
KFC Bedford - Interchange Retail Park —Kempston
- £34,000 - £40,000 a year
- Full-time
- Restaurant
- Employee discount
10d
Estates Surveyor/Estates Graduate
Papa Johns —Milton Keynes
- Full-time
- Administrative experience
- Employee discount
Quick apply
Shift Leader
Subway —Bedford
- Supervising experience
- Computer skills
- Communication skills
Quick apply
Transaction Manager - Northampton BYD
Marshall Motor Group —Northampton
- £28,000 - £55,000 a year
- Weekend availability
- Sales
- Annual leave
- Employee discount
Sales Manager
REISS —Milton Keynes
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Trade Counter Technician
Pirtek —Northampton
- Administrative experience
- Contracts
Mechanic/Vehicle Technician
Hartwell PLC —Dunstable
- Full-time
- Customer service
- Employee discount
Quick apply
Commercial Vehicle Technician/Mechanic
Hartwell PLC —Hemel Hempstead
- Full-time
- Maintenance
- Free parking
- Employee discount
Quick apply

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
5 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

franchise manager jobs in winslow, bkm

Service Delivery Manager

IT Manager

Leighton Buzzard

Senior Risk & Resilience Manager

Sales Manager - Automotive

Area / Regional / Field Retail Support Manager

Store Manager

Retail Manager - Automotive

US Senior Wholesale Manager

Restaurant Manager

HR Advisor

Registered Manager

General Manager

Estates Surveyor/Estates Graduate

Shift Leader

Transaction Manager - Northampton BYD

Sales Manager

Trade Counter Technician

Mechanic/Vehicle Technician

Commercial Vehicle Technician/Mechanic

I want to receive the latest job alerts for franchise manager in winslow, bkm

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