Summary of Position: We are seeking an experienced and results-driven Head of Field Service Operations to lead all field-based operations across the UK and Ireland. This strategic leadership role is responsible for the successful delivery of a large-scale Reverse Vending Machine (RVM) rollout programme, alongside the ongoing management of a nationwide field service operation. Leading a team of Field Operations Managers and a significant engineering workforce, you will drive operational excellence, service performance, workforce scalability, and customer satisfaction while ensuring safe, efficient, and consistent delivery across all regions.
Key Responsibilities:
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Lead and develop a national field operations function, providing direction and support to Field Operations Managers and regional engineering teams.
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Oversee the successful delivery of a large-scale installation programme, ensuring rollout targets, milestones, and timelines are achieved.
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Ensure field service operations consistently meet customer SLAs, contractual requirements, and operational performance standards.
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Monitor and improve key operational metrics, including productivity, utilisation, first-time fix rates, backlog management, and service efficiency.
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Establish a high-performance culture focused on accountability, continuous improvement, and operational excellence.
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Drive workforce planning, recruitment, onboarding, and capability development to support both rollout and ongoing service demands.
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Act as the senior escalation point for field-related operational issues, ensuring timely resolution and effective risk management.
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Collaborate with cross-functional teams including Service Centre, Operations Support, Logistics, HR, and HSQE to optimise field performance.
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Ensure all field activities comply with health, safety, quality, and environmental standards and legislation.
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Provide clear reporting, performance insights, and strategic recommendations to the Director of Operations.
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Degree or equivalent experience in Operations, Engineering, or related field
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Proven experience leading large-scale, multi-region field service or installation operations.
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Experience managing regional leadership teams and large field-based engineering workforces.
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Strong track record delivering SLA-driven service operations and time-critical rollout programmes.
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Demonstrated success driving operational performance through KPI management, workforce optimisation, and continuous improvement initiatives.
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Experience in field service, engineering, utilities, retail technology, infrastructure, or other asset-based operational environments.
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Excellent leadership, stakeholder management, communication, and problem-solving skills.
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Strong analytical and commercial awareness with the ability to use data to drive operational decision-making.
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Ability to balance strategic leadership with hands-on operational execution in a fast-paced and rapidly evolving environment.
Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.
If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.
