Client Services - Job & Person Specification
Reports To - Client Services Team Leader
Duration - Permanent contract
Salary - £24,784.50 (OTE £30,000 with commission )
Job Purpose
In this role, you’ll be responsible for providing exceptional sales and customer service support, playing a critical role in enabling the Sales Team to deliver an outstanding customer experience. You will support the end to end ordering and fulfilment process by managing suppliers, co-ordinating orders and ensuring accurate administration across our internal order processing systems, email and telephone channels. You will act as a key liaison between Sales, suppliers and customers ensuring that orders and projects are executed smoothly, accurately and on time. By proactively supporting sales with customer communication, order coordination and administration you will help to drive efficiency and customer satisfaction.
Specific Job Skills Summary
- Excellent customer service and sales support skills
- Clear and professional communication
- Excellent attention to detail
- Data input and data reviewing skills
- Experience of using order management or CRM systems
- Understanding of order fulfillment and supplier coordination
- Some experience with courier booking processes (international & domestic) would be beneficial, but not essential
- Good time management and the ability to work to deadlines
- Ability to priortise tasks in a fast paced, sales driven environment
- Previous experience within the industry is advantageous
This role requires passion, focus, and drive to ensure the success of everything we do. Applicants must demonstrate exceptional attention to detail, as we take pride in the quality of our work. The ability to maintain these high standards, even under pressure, will be a key factor in succeeding in this role.
Key Accountabilities and Responsibilities
- Support the Sales team by raising, managing and tracking orders with suppliers, ensuring accuracy and timely fulfillment.
- Provide excellent customer service, responding to client queries and supporting sales in maintaining strong customer relationships.
- Prepare sales supporting documentation, including quotes, project briefs, product decks, order summaries and client reports.
- Collaborate with sales to curate and develop new product ranges for high profile global brands.
- Participate in client facing meetings to support sales activities and professional development if desired
- Coordinate fulfilment activities and logistics with suppliers, couriers and internal stakeholders
- Maintain accurate and up-to-date order data in a clear and organised manner.
- Keep customers informed about the status of their orders.
- Handle customer complaints and order issues professionally, working closely with sales to achieve positive outcomes.
- Take a proactive, solution focused approach to identifying potential risks to customer satisfaction.
- Communicate effectively with internal teams to resolve order or delivery issues efficiently.
- Carry out general administration related to your work and any additional responsibilities as directed by your line manager to support sales and client services objectives.
Benefits:
Commission Scheme - Opportunity to earn more!
Mental Health and Well-being SupportThe organisation prioritises mental health by providing various support mechanisms, including workshops, resources, and initiatives aimed at promoting overall well-being. We also have a network of Mental health first-aiders around the business to provide support.
Employee Assistance Program (EAP) - Brand Revolution offers EAP services to support employees' mental health and well-being, ensuring access to confidential support and assistance when needed. The EAP can also offer you financial and life support through coaching sessions and online access to tools to assist you in many areas of your life. The EAP also has a wellbeing app to assist you with tracking your wellbeing. This cover is also available to immediate family members.
BEN - Benefits Platform - Through the BEN platform, employees can access and manage various benefits tailored to their needs, such as Free eye tests and the option to opt into Dental plans. We also offer a Nursery scheme for childcare options and a healthcare cashback scheme. BEN is an intelligent benefits platform that automates administrative tasks and personalises benefit options, enhancing the overall employee experience. ()
Flexible monthly allowance - Through Ben, we offer a flexible monthly allowance which we encourage all to use to benefit you in whatever way you choose. It can be used in the platform on one of our own benefits or also used anywhere else that you can use a Mastercard for as it works using a Mastercard system.
Service and Birthday rewards - We like to say thank you to our people and celebrate with them and part of the way we do this is with a small treat on their Birthday and service anniversary through our Ben platform.
Electric Car Scheme - A salary sacrifice scheme for electric vehicles, helping employees switch to more sustainable transport options while benefiting from cost savings.
Cycle to Work Scheme - Employees can purchase a bike tax-free through the Cycle to Work scheme, promoting a healthier and more eco-friendly commute. This is a salary sacrifice scheme.
Tech Scheme - We offer a salary sacrifice program to help pay for the latest tech.
Mentor Program - Employees have access to a bespoke mentor program that fosters professional development and knowledge sharing within the organisation.
HowNow Learning Experience Platform - The company utilises HowNow as its learning experience platform, providing employees with resources for continuous learning and skill enhancement. Over 10,000 courses!
Personal & Professional Development Programs - Employees have access to tailored development programs, including leadership training, skill-building workshops, and career progression planning.
Flexible Working - The company offers flexible working arrangements, allowing employees to balance their professional and personal lives effectively.
Birthday Day Off - Employees receive an additional day off to celebrate their birthday, making work-life balance even better.
Enhanced Family Leave - We offer a range of enhanced family leave options for those taking Maternity, Parental, Shared Parental Leave. These options are available after 2 years service.
Volunteer Days - Employees are encouraged to give back to their communities through dedicated volunteer days, allowing them to support local charities and causes.
A Chance to Volunteer in Rongai, Kenya - Employees have a unique opportunity to participate in volunteer work in Rongai, Kenya, contributing to meaningful projects that support local communities. This is a new opportunity launching this year!
Sustainability Initiatives - Brand Revolution is committed to reducing its environmental impact through initiatives such as sustainable packaging and product sourcing, carbon reduction strategies, and responsible sourcing.
Fundraising Events - The company regularly organises fundraising events to support various charities, fostering a culture of giving back and community involvement.
Company Events - Brand Revolution hosts several annual events to foster team cohesion and celebrate achievements, including:
- Annual Company Conference – A gathering to discuss company progress, future plans, and to engage in team-building activities. As well as celebrate!
- Christmas Party – A festive event to celebrate the holiday season and recognise employee contributions.
- Annual Bowling Tournament – A fun-filled tournament aimed at encouraging team bonding and friendly competition among employees.
Pay: £24,784.50-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Work from home
Experience:
- Promotional Merchandise: 1 year (preferred)
Work Location: In person
