Help desk analyst Work, Jobs in Withington, Gtm (with Salaries)

Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Manchester
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
7d
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
1d
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Compliance Analyst
Open —Manchester
- Full-time
- Hybrid work
- English
- Organisational skills
- AI
Quick apply
5d
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
22h
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
21h
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
2d

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IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
Manage joiner, mover and leaver processes, including account creation, permissions and licence management. Regular social events and team activities.
Quick apply
1d
IT Workplace Support Analyst (m/f/d)
SEFE Securing Energy for Europe GmbH —Manchester
A positive, customer‑focused attitude and enthusiasm for solving problems. Relevant IT experience or studies (e.g., Computer Science or another technical…

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Apprentice IT Service Desk Analyst 1st Line

Restore PLC -
Manchester

Apply Now

Job details

Apprenticeship
£25,000 a year
7 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Incident management
BMC Remedy
Customer service
Microsoft Office
Computer networking
SharePoint
ServiceNow
IT
Communication skills
Active Directory

Full job description

About The Role

Role: Apprentice IT Service Desk Analyst 1st Line

Location: Swinton - Manchester (M27 8JU)

Contract Type: Apprenticeship

Hours: 9am - 5pm

Salary: £25,000 per annum

Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment, we’d love to hear from you!

We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you.

As an IT Service Desk Analyst, you will be the main contact for all IT-related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems, and log all customer interactions. You’ll also escalate issues when necessary to make sure everything runs smoothly.

Responsibilities:

Act as the first point of contact for all IT-related queries and issues.
Log and manage IT tickets, keeping customers informed.
Provide IT support for Microsoft-based environments, Office 365, and mobile devices.
Help set up and troubleshoot workstations and network issues.
Manage user accounts and mailboxes in Office 365 and Active Directory.
Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams.
Maintain the asset database and manage SharePoint for staff and customers.
Escalate unresolved issues to the appropriate team

Essential Critera:

Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed.
Experience of using IT Service Management tools such as ServiceNow, Remedy, ServiceDesk Plus etc.
Experience of using Office 365 within a support environment.
Strong knowledge of Active Directory and Exchange.
Experience with troubleshooting network issues like Wi-Fi disruptions.
Able to follow procedures and create clear, helpful documentation.
Excellent customer service and communication skills.

What We Can Offer You:

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme

About Us

Restore Commitment to Disability Confidence

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

help desk analyst jobs in withington, gtm

Apprentice IT Service Desk Analyst 1st Line

IT Support Analyst

Service Desk Specialist

Technical Support Supervisor

Compliance Analyst

1st Line Analyst - 12 Month FTC

2nd Line Service Desk Team Leader

2nd Line Service Desk Team Leader

1st Line Maintenance Analyst

Incident Manager - Relaunch@Capgemini

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