Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
We're looking for a Digital Product Executive on a 5 month fixed-term contract to help deliver and improve our website, booking journey and digital platforms. Working alongside our Website Product Owner, you'll support the day-to-day delivery of digital products, helping to manage backlogs, coordinate releases, gather requirements and work with teams across the business to deliver great customer experiences. This is a fantastic opportunity for someone with experience in digital, ecommerce or technology who wants to build a career in Product Management or Digital Delivery.
This is an exciting opportunity to develop your product management skills while working on digital experiences that make a real impact. You'll collaborate with experienced teams, gain exposure to Agile delivery and play a key role in shaping the future of our digital products.
Please note that this is a full-time, permanent position based at our head office, Fred. Olsen House, White House Road, Ipswich, IP1 5LL. The role is Monday to Friday, 9am-5pm, with flexibility to work from home two days a week.
Responsibilities:
- Support the delivery and continuous improvement of our website and digital products.
- Help manage product backlogs, user stories and development priorities.
- Act as a first point of contact for day-to-day product-related queries.
- Coordinate product-related activities across internal stakeholders and external suppliers.
- Support planning and coordination of website and platform releases.
- Assist with testing preparation, test execution and defect management activities.
- Support the monitoring of product KPIs and success measures.
- Help identify opportunities to improve customer journeys, usability and operational efficiency.
- Coordinate website releases, testing and product updates.
- Work with developers, UX, QA and business stakeholders to deliver new features.
- Maintain product documentation, reporting and governance.
- Monitor product performance and identify opportunities to improve the customer journey.
Skills & experience:
- Experience in digital, ecommerce, technology or product environments.
- Strong organisational and communication skills.
- Experience supporting digital projects or website delivery.
- Excellent attention to detail and the ability to manage multiple priorities.
- A proactive, customer-focused approach.
- Experience in ecommerce or travel.
- Knowledge of Agile methodologies and tools such as Jira or Azure DevOps would be advantageous
Fred. Olsen Cruise Lines offer a wide range of benefits including AXA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme. Attached to this advert you will find a full job description.
Our Values:
We are caring - “We trust and care for each other, our guests and our environment”
We are positive - “We live and share a positive attitude”
We are real - “We are always ourselves and respect others”
We are a team - “We are more than a team; we are a family”
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
