Job Description
The Customer Success Insight Manager is responsible for delivering insight across the breadth of NIQ data sets to provide our customers with the Full View.
You will make a difference by leading insight across a team of 13 Junior and Senior Analysts and 15 clients to deliver impactful actionable insights. You will personally lead the majority of the analyst team in Health and Beauty with a focus on ensuring high quality insight delivery, driving adoption of our key onsite and ai goals and continually evolving insight ways of working best practice. All so NielsenIQ can deliver maximum value to our clients.
Salary: 45500 GBP to 76950 gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.
Responsibilities
Team leadership and development: Inspire, lead and develop team to deliver fantastic customer service, elevate insights and drive innovative approaches to customer briefs to challenge customer’s thinking and deliver actionable insight.
Escalation point for clients for any insight based concerns or issues.
Stakeholder management and relationship building: Working with NIQ stakeholders, plan and execute an engagement plan to build strong relationships with senior customer stakeholders.
Project management: Oversee projects from conception to delivery, ensuring timelines and objectives are met. Manage project resources effectively, ensuring the team is adequately staffed and equipped to meet project demands. Forward plan team resourcing in conjunction with the Customer Success HBPC Business Unit Director
Cross-functional collaboration: Develop strong internal relationships, manage internal stakeholders and projects to ensure the customer’s requirements are translated into delivering the very best NielsenIQ can offer.
Revenue opportunity generation: You will identify opportunities for additional NIQ products and services to meet customer’s needs.
Qualifications and Skills:
4+ years’ experience within Insight/Analytics function delivering insight to business issues that tell a story that drives action.
2 years’ experience in team management
Strong written and verbal communication skills with experience presenting to senior audiences.
Expert in leading and collaborating on insight projects using multiple datasets including EPOS and Consumer panel.
Evidence of creating positive customer/internal relationships in complex situations.
Experience in change management and strong knowledge of FMCG industry, retail and consumer trends.
Additional Information
Our Benefits
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Flexible working environment
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Volunteer time off
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LinkedIn Learning
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Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
