Digital and data lead Work, Jobs in Witney, Oxf (with Salaries)

Customer Service Team Leader
PublicaGroup —Witney
- £35,828 - £39,998 a year
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Digital and Data Lead
Ridge & Partners LLP —Woodstock
- Full-time
- Leadership
1d
Operational Performance Assurance Lead - 12 Month FTC
Leidos —Bicester
- £58,400 - £74,900 a year
- Full-time
- Contracts
- Annual leave
- Work from home
14d
Social Media Manager
Open Doors —Witney
- £36,729 - £43,205 a year
- Full-time
- Social media management
- In-person
- Analytics
13d
SEO & AI Search Specialist (AEO/GEO) – Digital Agency
Urban Element —Banbury
- £35,000 - £45,000 a year
- Part-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Flexitime
- Work from home
Quick apply
Digital Collections Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Management
- Research
- Supervising experience
- Annual leave
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Head of Ecommerce - Fixed-Term Contract
Bamford Collection —Moreton-In-Marsh
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Expansion Projects Manager & Technical Lead
Hiddenwell - Head Office —Moreton-In-Marsh
- £50,000 - £55,000 a year
- Full-time
- Hotel
- Hotel experience
- Free parking
- Employee assistance programme
Quick apply
2d
Administrator
The Berin Centre —Wallingford
- £28,598 - £30,024 a year
- Part-time
- Hybrid work
- Google Suite
- Writing skills
- English
- Free parking
- Employee discount
Quick apply
14d
Head of IT Operational Support
National Trust —Swindon
- £74,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
3d
Data Product Manager
M3EU —Abingdon
- Full-time
- Remote
- Product management
- Agile
- SDLC
- Annual leave
- Employee discount
Quick apply
Project Manager II
Elsevier —Oxford
- Full-time
- Data analysis skills
- Analysis skills
- Agile
- Flexible schedule
Project Manager - Optical Communications
Archangel Lightworks —Oxford
- Full-time
- Agile
- Annual leave
Quick apply
TRICARE Beneficiary Services Representative - Croughton, UK
Leidos —Croughton
- £31,850 - £49,000 a year
- Full-time
- Writing skills
- English
- Computer skills
- Annual leave
PPC Specialist – Digital Agency
Urban Element —Banbury
- £35,000 - £45,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Budgeting
- In-person
- Flexitime
- Work from home
Quick apply
Guest Experience Team Leader
Hiddenwell - Head Office —Moreton-In-Marsh
- £32,000 a year
- Full-time
- Hotel
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Talent Management Consultant (Fixed Term Contract)
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £50,269 - £53,460 a year
- Part-time
- Hybrid work
- Project management
- Recruiting
- Communication skills
- Annual leave
- Employee discount
5d
Retail Assistant Manager
Superdrug —Witney
- Up to £32,000 a year
- Weekend availability
- Retail management
- Store discount
- Annual leave

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Customer Service Team Leader

PublicaGroup
Witney

Apply Now

Job details

Permanent
£35,828 - £39,998 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Car scheme

Qualifications

Driving Licence
Stakeholder liaison
GCSE
Mentoring junior staff
Process improvement
Complaint handling
Performance management
Mentoring
Organisational skills
Computer skills
NVQ
Professional development mentoring
Customer interaction
Team motivation leadership
Communication skills

Full job description

About The Role

We are looking for an experienced and motivated Customer Service Team Leader to join our Customer Services team. This is an exciting opportunity to support the delivery of excellent customer service across our partner councils.

As part of the Customer Services management team, you will lead and support a team of Customer Service Advisors, helping to ensure the delivery of an efficient, high-quality and customer-focused service. You will play an important role in maintaining service standards, supporting improvements to day-to-day operations and fostering a positive team culture that puts residents and communities at the heart of everything we do.

The role involves managing the daily operation of the service, including workload allocation, resource planning and performance management. You will coach and support colleagues through regular one-to-one meetings, appraisals and mentoring, creating a positive and encouraging environment where individuals can develop their skills and perform at their best.

You will also oversee complex customer enquiries, complaints and escalations, working closely with colleagues and stakeholders to resolve issues and achieve positive outcomes for customers. By reviewing customer feedback, service trends and performance information, you will help identify opportunities to improve processes and enhance the customer experience.

This is an excellent opportunity for someone who enjoys leading and developing people, solving problems and helping teams deliver great customer service every day. If you are passionate about supporting colleagues, delivering excellent customer service and making a positive difference for residents, we would love to hear from you.

You will need

Experience of leading, motivating and developing a customer service team within a busy organisation
Proven ability to manage performance, drive service improvements and achieve operational targets
Experience of coaching and supporting colleagues to develop their skills and confidence
Strong organisational skills with the ability to manage competing priorities and changing demands
Excellent communication and interpersonal skills, with the ability to build effective working relationships at all levels
Confidence in handling complex customer enquiries, complaints and escalated cases
Ability to analyse customer feedback and service data to identify trends and opportunities for improvement
Good IT skills and experience of using a range of systems and software packages

Special Conditions

Full UK Driving Licence
Access to a vehicle for work purposes
Regular travel to our other Council office locations
Requirement to undertake a Baseline Personnel Security Standard (BPSS) check
Occasional additional hours may be required to meet service needs

Closing Date - Wednesday 9th September

Interview Date - Friday 18th September

What we can do for you

Agile working allowing a mix of home and office working
Flexible working arrangements (depending on the role)
27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
Pension scheme with a good employer contribution of up to 7% of your earnings
Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
Cycle to work scheme
Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
Generous sickness cover above statutory entitlements
Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
Life assurance, currently four times your annual salary

About Us

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

Apply Now

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Customer Service Team Leader