Senior operations associate Work, Jobs in Wls (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Kenfig
- Full-time
- English
PART-TIME REGIONAL DIRECTOR - business development focus
Boardroom Advisors —Swansea
- £50,000 - £100,000 a year
- Sales
- Customer service
- Business development
Quick apply
Senior Operations Fibre NOC Engineer
BUUK Infrastructure —Cardiff
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
9d
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Conflict management
Senior Workplace Health and Safety Manager
Amazon UK Services Ltd. —Swansea
- Full-time
- English
- Continuous improvement
- Team management
Consultant/ Senior Hydrogeologist
Tetra Tech —Cardiff
- Hybrid work
- Microsoft Word
- Engineering
- Bachelor's degree
2d
Business Development Associate Director
EMS Healthcare —SALTNEY
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Presentation skills
- Annual leave
Quick apply
Senior Critical Environment Technician (Shift Lead)
Microsoft —Newport
- £41,400 - £57,900 a year
- Full-time
- Travel
- HVAC
Animal Technician (AT) - Schistosomiasis Drug Discovery
Aberystwyth University —Aberystwyth
- Weekend availability
- Hybrid work
- Doctoral degree
- Research
- University
- Annual leave
- Employee discount
10d
Microsoft Senior SQL Database Administrator
Capgemini —Cardiff
- Hybrid work
- Azure
- Mentoring
Microsoft Senior SQL Database Administrator
Capgemini Sogeti —Cardiff
- Hybrid work
- Azure
- Mentoring
Supply Chain Operations Business Leader (OBL) - Bioprocessing
Ecolab Inc. —Llantrisant
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
2d
Manufacturing Director
Cytiva —Cardiff
- Full-time
- Engineering
- Master's degree
- Analysis skills
- Annual leave
2d
Demolition Contracts Manager
WALTERS —Wales
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave

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PART-TIME REGIONAL DIRECTOR - business development focus
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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Kenfig

Apply Now

Job details

Full-time

Qualifications

Customer service call handling
Administrative support experience
Logistics
English
Customer interaction
Outbound calling
Supply chain customer service

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

This job is limited until mid July 2027.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior operations associate jobs in wls

Delivery Station Liaison Agent

PART-TIME REGIONAL DIRECTOR - business development focus

Senior Operations Fibre NOC Engineer

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Senior Workplace Health and Safety Manager

Consultant/ Senior Hydrogeologist

Business Development Associate Director

Senior Critical Environment Technician (Shift Lead)

Animal Technician (AT) - Schistosomiasis Drug Discovery

Microsoft Senior SQL Database Administrator

Microsoft Senior SQL Database Administrator

Supply Chain Operations Business Leader (OBL) - Bioprocessing

Manufacturing Director

Demolition Contracts Manager

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