Service desk analyst Work, Jobs in Woburn Sands, Bdf (with Salaries)

Service Delivery Analyst
Hightown Housing Association —Hemel Hempstead
- £28,719 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
1h
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
Service Desk Analyst - Swedish Speaking
Sysco International —Hemel Hempstead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply
Senior IT Security Analyst
Lumentum —Towcester
- Full-time
- Communication skills
2d
1st Line IT Support Analyst
Bright Horizons —Northampton
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee discount
Quick apply
12h

Related jobs to explore

Based on your search for service desk analyst

First Line Service Desk Analyst
T-Tech —London
Opportunity to influence product, strategy, and delivery. You will be the first point of contact for users, providing high-quality technical support while…
£30,000 a year
Quick apply
14d
Service Desk Analyst
Sysco —Hemel Hempstead
Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal,…

I want to receive the latest job alerts for service desk analyst in woburn sands, bdf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near woburn sands, bdf

Service Delivery Analyst

Hightown Housing Association -
Hemel Hempstead

Apply Now

Job details

Permanent
£28,719 a year
1 hour ago

Benefits

On-site gym
Annual leave
Company pension

Qualifications

Customer service
Windows
IT support
IT
Communication skills
VPN

Full job description

IT Service Delivery Analyst

Hemel Hempstead

£28,719 per annum

Full Time: 35 Hours per week, Monday to Friday

9am - 5pm

Join Our Team as an IT Service Delivery Analyst!

Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!

Overview / Job Summary

As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.

Key Responsibilities

First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.
Incident Management: Accurately log, categorize, and prioritize incidents and service requests.
Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.
Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.
Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.
User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.
Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.
Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.
System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.
Continuous Improvement: Identify recurring issues and suggest process enhancements.
Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing.

What We Are Looking For:

Strong customer service and communication skills.
Experience providing IT support in a service desk or help desk environment.
Good troubleshooting and problem-solving abilities.
Knowledge of Microsoft 365, Windows operating systems, and common business applications.
A proactive approach and willingness to learn.

Why Join Hightown?

Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.
Competitive Salary: £28.719 per annum for a 35-hour week.
Monthly Attendance Bonus
Annual performance bonuses
Workplace Pension Scheme: Life assurance cover of three times your annual salary.
Discounts and Savings: High Street retailers, gyms, restaurants, and cinemas.
Training Opportunities: Ongoing career development.
Employee Support: Health & wellbeing services.
Free On-site Gym Access

Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!

We review applications on an ongoing basis and may close the advert early.

Apply Now

Refine Your Search

service desk analyst jobs in woburn sands, bdf

Service Delivery Analyst