Deputy director Work, Jobs in Woking, Sry (with Salaries)

Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
7d
Deputy Director, Faculty
Cabinet Office —London
- £81,000 a year
- Full-time
- Presentation skills
- Continuous improvement
- Mentoring
- Annual leave
- Sick pay
3d
20605 – 2 x Head of PDU (1 HNE and 1 SENF)
HM Prison & Probation Service —Aldershot
- £60,001 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
10d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
12d
Deputy Director of Asylum Strategy and Implementation - SCS PB1
Home Office —London
- £86,000 - £96,000 a year
- Full-time
- Management
- Presentation skills
- Continuous improvement
5h
Deputy Director, Global Capital Formation
Department for Business and Trade —London
- £86,000 - £117,800 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
11d
Deputy Director - Firmer Foundations Programme
Department for Science, Innovation & Technology —London
- £86,000 - £117,800 a year
- Full-time
- Analysis skills
- Presentation skills
- Leadership
- Annual leave
- Sick pay
7d
Deputy Director Strategic Partnering
Defence Equipment and Support —London
4d
Deputy Director Performance
Ministry of Justice —London
- £60,001 a year
- Full-time
- Presentation skills
- Continuous improvement
6d
Consultant Forensic Psychiatrist & Deputy Medical Director
Contigo Healthcare —Woking
- Up to £150,000 a year
- Full-time
- Free parking
- Relocation assistance
Quick apply
Deputy Head of Safeguarding (North and South)
Lift Schools —London
- £60,000 - £65,000 a year
- Full-time
- Travel
- School
Deputy Director Digital Delivery
Department for Energy Security & Net Zero —London
- £86,000 - £117,800 a year
- Full-time
- Presentation skills
- AI
- Annual leave
- Employee discount
3d
General Manager
Restaurant Associates —Woking
- Up to £55,000 a year
- Full-time
- Training & development
- Leadership
- Free parking
- Annual leave
Sessions - Clinical Director: Ambulance, 111 and Urgent Care
NHS Surrey and Sussex ICB —Woking
- Part-time
- Research
- Continuous improvement
Deputy Director, Fund Management
NextEnergy Group —London
- Hybrid work
- Team management
- Organisational skills
- Leadership
Quick apply
5d
Head of Additional Learning Support (ALS)
hireful —Weybridge
- £48,600.00 - £48,687.93 a year
- Team management
- No degree
- Travel
Quick apply
Clinical Director: MH, LD, Autism and Neurodivergence
NHS Surrey and Sussex ICB —Woking
- Part-time
- Research
- Continuous improvement
Deputy Manager and Technical Lead
Imperial College Healthcare NHS Trust —London
- £66,274 - £73,496 a year
- Full-time
- Management
- Master's degree
- Training & development
6d
Senior Vice President, Regional Operations
CULTURAL EXPERIENCES ABROAD LLC —London
- £145,000 a year
- Full-time
- Management
- English
- Master's degree
Quick apply
Deputy Finance Director
OakNorth —London
- Full-time
- Hybrid work
- AI
Quick apply

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Deputy Director of Customer Success (maternity cover)

Enroly
London

Quick apply

Job details

Full-time | Fixed term contract
£80,000 a year
7 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

CRM software
Management
Stakeholder collaboration
Multilingual
Internal department liaison
English
Master's degree
Supervising experience
Bachelor's degree
Team management
Post-secondary education experience
Customer renewal management
B2B
Management reporting
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership

Full job description

Position Overview

The Deputy Director of Customer Success is a senior role at Enroly, responsible for leading the Customer Success team and ensuring our university clients achieve strong outcomes and maximum value from our platform and services.

The role reports to the Director of Customer Success & Services and manages a total team of 11 Customer Success professionals. While the primary focus is on Customer Success, the Deputy Director also plays a supporting leadership role across the wider Services function.

Although the Deputy Director does not manage the Services team day-to-day, they work closely with the Head of Services and the Director of Customer Success & Services to ensure alignment, performance, and coordination across both teams.

Key Responsibilities

Customer Success Leadership

Lead and develop the Customer Success team to deliver exceptional client outcomes, driving platform adoption, satisfaction, and retention.
Oversee the full post-sale lifecycle, from onboarding to renewal, ensuring value delivery and a consistent client experience.
Partner with Sales on renewal planning and identifying upsell opportunities within existing accounts.
Ensure effective use of CRM and other platforms to track engagement, performance, and risks.
Use data and customer feedback to guide improvements, anticipate issues, and inform wider business decisions.

Deputy to Director of Customer Success & Services

Serve as second-in-command to the Director of Customer Success & Services, contributing to strategy development and operational input across the Customer Success & Services division.
Provide strategic support and coordination across both Customer Success and Services (BPO), without direct operational responsibility for the Services team.
Collaborate with the Head of Services to ensure alignment of goals, processes, and service standards.

Cross-functional Collaboration

Represent the voice of the customer across Product, Solutions, Engineering, Sales, and Data teams.
Ensure effective onboarding, support, and delivery processes in partnership with cross-functional colleagues.

Leadership & Development

Drive a high-performance culture within the Customer Success team.
Provide coaching, training, and support to develop team capability and support career progression.
Contribute to wider team development and internal improvement initiatives.

Insights & Reporting

Own reporting for Customer Success KPIs, SLAs, and customer health metrics.
Support reporting and planning processes led by the Director of Customer Success & Services.

Your Experience

Essential

Demonstrated success in a senior client-facing leadership role, ideally within a B2B SaaS or higher education environment.
Proven experience leading or scaling a Customer Success or Account Management team.
Strong understanding of CRM tools, customer success frameworks, and service-level reporting.
Skilled in using data to inform strategy, manage performance, and address risks.
Deep knowledge of the international student recruitment lifecycle and university challenges.
Excellent collaboration skills and the ability to influence across functions.
Bachelor’s or Master’s degree.
Full right to work in the UK.

Desirable

Experience contributing to the leadership or alignment of a service delivery or BPO team.
Background in a fast-scaling technology business.

Pay: £80,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Experience:

leading Customer Success functions?: 5 years (required)
working within a B2B Saas organisation: 3 years (required)
in higher education or student recruitment?: 3 years (required)
CRM platforms (Salesforce, HubSpot etc.): 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London W1H

Quick apply

Refine Your Search

deputy director jobs in woking, sry

Deputy Director of Customer Success (maternity cover)

Deputy Director, Faculty

20605 – 2 x Head of PDU (1 HNE and 1 SENF)

Deputy Chief People Officer

Deputy Director of Asylum Strategy and Implementation - SCS PB1

Deputy Director, Global Capital Formation

Deputy Director - Firmer Foundations Programme

Deputy Director Strategic Partnering

Deputy Director Performance

Consultant Forensic Psychiatrist & Deputy Medical Director

Deputy Head of Safeguarding (North and South)

Deputy Director Digital Delivery

General Manager

Sessions - Clinical Director: Ambulance, 111 and Urgent Care

Deputy Director, Fund Management

Head of Additional Learning Support (ALS)

Clinical Director: MH, LD, Autism and Neurodivergence

Deputy Manager and Technical Lead

Senior Vice President, Regional Operations

Deputy Finance Director

I want to receive the latest job alerts for deputy director in woking, sry

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