Shift leader Work, Jobs in Wokingham, Brk (with Salaries)

Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
7d
Booking Administrator
Berkshire Healthcare NHS Foundation Trust —Bracknell
- £27,106 - £28,850 a year
- Full-time
- Travel
- Data entry
- Organisational skills
- Free parking
- Annual leave
3d
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Team Member (Delivery)
NEXT —Bracknell
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
13d
Store Manager
Kenji (UK) Limited —Bracknell
- £15.50 an hour
- Weekend availability
- Customer service
- No experience needed
- Team management
- Employee discount
- Sick pay
Quick apply
Retail Customer Service
Entain —Crowthorne
- £13 an hour
- Overtime
- Cash handling
Sales Operations Executive - Juniper
TD Synnex —Bracknell
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Annual leave
Team Manager - Wokingham Superstore
Tesco UK —Wokingham
- Full-time
- Customer service
- Recruiting
- Training & development
- Employee discount
4d
Sales Advisor - Relay - Heathrow Airport (PT)
Lagardère Travel Retail (UK & IRE) —Hounslow
- £14.80 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
Quick apply
Supervisor - Relay - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —Hounslow
- £16.80 an hour
- Weekend availability
- Customer service
- Conflict management
- Computer skills
Quick apply
Costa Barista Maestro - Team Leader
Scoffs —Reading
- £13 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 - £25,031 a year
- Weekend availability
- Remote
- Microsoft Word
- English
Assistant Restaurant Manager
Phyllis Court Club —Henley on Thames
- Up to £33,165.30 a year
- Weekend availability
- Sales
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Supervisor - Discover - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —Hounslow
- £16.80 an hour
- Weekend availability
- Customer service
- Supervising experience
- Conflict management
- Employee discount
- Life insurance
Quick apply
10d
Sales Advisor - Relay - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —Hounslow
- £14.80 an hour
- Full-time
- Customer service
- Cash handling
- Communication skills
Quick apply
Father Christmas | Seasonal Temporary Work
Great Grottos Ltd. —Bagshot
- £18 an hour
- Temporary
- No experience needed
- Flexible schedule
Quick apply
Market Street Team Leader
Morrisons —Wokingham
- Customer service
- Bakery
- Training & development
- Annual leave
- Employee discount
Quick apply
1d
Retail Deputy Manager
The Works —Bracknell
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
6d
HR Representative
Cadence Design Systems —Bracknell
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
- Employee stock purchase plan
- Life insurance
3d
Event Coordinator - Full Training Provided
Great Grottos Ltd. —Dorking
- £13 an hour
- Temporary
- No experience needed
- Human resources
- Recruiting
- Free parking
Quick apply
12d

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Customer Services Manager (Contact Centre)

Healthxchange -
Reading

Apply Now

Job details

£40,000 - £45,000 a year
7 days ago

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Team management
Organisational skills
Management reporting
Customer interaction
Training & development
Rota coordination

Full job description

Customer Services Manager (Contact Centre)

Location: Reading, WFH 2 days/week

Reporting to: Customer Experience Director

Hours: Monday - Friday

Salary: £40,000 - £45,000 + annual bonus

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

The Customer Services Manager plays a pivotal role in providing strong leadership, coaching, and support to a team of Customer Services Executives. This individual will ensure that the team delivers exceptional service to our customers at all times while adhering to compliance and regulatory requirements. A key aspect of the role involves driving team performance through coaching and training, with a constant focus on improving customer satisfaction and retention.

Responsibilities:

Ensure a commercial focus within the team, seeking opportunities to grow customer spend, including identifying opportunities and sharing these with our sales teams.

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.

Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team.

Lead by example and positively influence and contribute to team culture.

Conduct regular one to one meetings with team members to review individual and team performance.

Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document.

Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required.

Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies.

Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained.

Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level.

Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels.

Manage team member timekeeping and absence in accordance with company policies.

Handle complaint escalations in line with agreed authorisation levels and coach team members to resolve customer complaints.

Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, whilst balancing the commercial needs of the business.

Ensure all team members receive adequate training and support and support with the writing of department Standard Operating Procedures (SOP) and Work Instructions (WI).

Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.

Use Salesforce CRM to accurately record notes on customers accounts, ensuring a record of your customer interactions.

Provide support with ad-hoc projects and tasks as required

Requirements:

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience.
Strong organisational skills.
Ability to work under pressure in a fast-paced environment.
Microsoft Office
CRM experience (Salesforce preferred)

Benefits:

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP, Birthday off Perk.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Apply Now

Refine Your Search

shift leader jobs in wokingham, brk

Customer Services Manager (Contact Centre)

Booking Administrator

Business Development Manager – IT, Cyber Security & AI Governance

Team Member (Delivery)

Store Manager

Retail Customer Service

Sales Operations Executive - Juniper

Team Manager - Wokingham Superstore

Sales Advisor - Relay - Heathrow Airport (PT)

Supervisor - Relay - Heathrow Airport

Costa Barista Maestro - Team Leader

Virtual Personal Assistant (Night)

Assistant Restaurant Manager

Supervisor - Discover - Heathrow Airport

Sales Advisor - Relay - Heathrow Airport

Father Christmas | Seasonal Temporary Work

Market Street Team Leader

Retail Deputy Manager

HR Representative

Event Coordinator - Full Training Provided

I want to receive the latest job alerts for shift leader in wokingham, brk

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