Customer care advisor Work, Jobs in Wolstanton, Sts (with Salaries)

Customer Care Advisor
AAH Pharmaceuticals —Stoke-on-Trent
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
15h
Family Advisor - North Locality
Cheshire East Council —Congleton
- £25,583 - £25,989 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
14d
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Customer service
- Plumbing
- Care plans
- Flexible schedule
Quick apply
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Mobile Care Assistant
McCarthy & Stone —Knutsford
- £14.50 an hour
- Part-time
- Driving
- Travel
- In-person
- Paid training
- Employee assistance programme
Quick apply
8d
Retail Travel Advisor
TUI Group —Stoke-on-Trent
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
Service Coordinator
J Ll Leach & Co Ltd —Stoke-on-Trent
- £25,420 - £32,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
21h
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
11d
Emergency Response Team Leader
The Guinness Partnership —Crewe
- £28,470 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
3d
Outbound Sales Advisor - Warm Leads
H2eCommerce —Crewe
- £28,840 a year
- Full-time
- Microsoft Excel
- Negotiation
- Free parking
- Annual leave
Quick apply
Customer Advisor
Boots —Nantwich
- £13.02 an hour
- Part-time
- Customer service
- Travel
- In-person
- Employee assistance programme
- Employee discount
3d
Sales Advisor - Part Time
M&S Opticians —Newcastle
- Part-time
- Sales
- Customer service
- No experience needed
Quick apply
People Advisor - ER
Manchester Airport —Manchester
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Cloud Engineer
Converge Technology Solutions —Stafford
- £50,000 - £55,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
10d
Sales - Sales Advisor - UK
New Look —Crewe
- Part-time
- Microsoft Word
2d
Interior Sales Advisor (32 hours)
OKA DIRECT LIMITED —Knutsford
- Part-time
- Customer service
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Service Advisor - Crewe Audi
Swansway Garages —Crewe
- £29,000 - £32,000 a year
- Overtime
- Customer service
- Employee assistance programme
- Employee discount
HR Business Partner
Genus Plc —Nantwich
- Full-time
- ERP systems
- Microsoft Office
- Programmable logic controllers
- Employee assistance programme
Junior Commercial Advisor
Verisure Services (UK) Limited —Leek
- £3,800 a month
- Full-time
Quick apply
Sales Development Advisor
H2eCommerce —Crewe
- £28,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply

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Customer Care Advisor

AAH Pharmaceuticals -
Stoke-on-Trent

Apply Now

Job details

Permanent
15 hours ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Complaint handling
Numeracy
Communication skills

Full job description

About The Role

This role will be accountable for answering inbound customer calls responding effectively and aligned to required key performance indicators (KPI’s) providing a great customer experience. There is also a proactive outbound call requirement which could include selling products or services, onboarding new customers or an agreed activity on behalf of a manufacturer or supplier. You will offer a telephone or Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There may be times when ad hoc admin duties are needed to support other parts of the team.

Accountabilities:

Managing customer phone calls to set objectives including order taking, problem solving, selling, and processing hospital faxed orders daily in accordance with van closures

Logging queries and complaints on the database to ensure we achieve our target of 95%+

Monitoring you own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.

Understand the role KPIs and delivering to these objectives

Why AAH?

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, a regional role, or even at our Head office - the opportunities are endless.

Our ability to shape the future of healthcare depends on the passion and hard work of our people. In return for performing your role the benefits you will receive are;

20 Days Annual Leave - rising by 1 day per years service up to 25 days.
Market leading maternity, paternity and adoption leave

Full support from our employee assistance programme including a health and well-being app

About You

Good clear communication skills

Good problem-solving skills to resolve queries

Comfortable selling and outbound proactive calling on a phone

Ability to prioritise and organise own workload

Previous experience of complaint handling would be desirable

Good numeracy and literacy skills

Experience working with Microsoft Word, Excel and PowerPoint

Effective team player

Previous customer service experience

About Us

At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.

We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.

As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve.

We are an equal opportunities employer, committed to diversity and inclusion. Our person-centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.

Apply Now

Refine Your Search

customer care advisor jobs in wolstanton, sts

Customer Care Advisor

Family Advisor - North Locality

Customer Support Advisor

Specialist Customer Care

Mobile Care Assistant

Retail Travel Advisor

Service Coordinator

Pre-Litigation paralegal

Emergency Response Team Leader

Outbound Sales Advisor - Warm Leads

Customer Advisor

Sales Advisor - Part Time

People Advisor - ER

Cloud Engineer

Sales - Sales Advisor - UK

Interior Sales Advisor (32 hours)

Service Advisor - Crewe Audi

HR Business Partner

Junior Commercial Advisor

Sales Development Advisor

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