Senior client manager Work, Jobs in Wolverhampton, Eng (with Salaries)

Divisional Customer Services Manager
Wates —Wolverhampton
- Team management
- Leadership
- Annual leave
17h
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Senior Case Manager
Brownbill Associates —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
Quick apply
Senior Manager, MI & Transformation
SW Group —Birmingham
- Full-time
- Hybrid work
- Team management
- Analytics
Quick apply
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Business Development Manager
Jobsi LTD —Wolverhampton
- £32,000 - £50,000 a year
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Recruiting
- Flexitime
- Work from home
Quick apply
5d
Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
- £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- In-person
- Flexitime
- Sick pay
Quick apply
7d
Senior Commercial Manager
Capgemini Sogeti —Telford
- Hybrid work
- Contracts
- Negotiation
12d
Senior Commercial Manager
Capgemini —Telford
- Hybrid work
- Contracts
- Negotiation
11d
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- First Aid Certification
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Senior Account Manager
WORD360 Language Services —Birmingham
- £44,000 - £47,000 a year
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
Entry-Level Account Executive (HF1353751)
Flourish —Wolverhampton
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
8d
Senior Product Manager
Methods Business and Digital Technology —Birmingham
- £62,000 - £70,000 a year
- Full-time
- Hybrid work
- Team management
- Product management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Client Advisory Manager
LGPS Central —Wolverhampton
- Full-time
- Hybrid work
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager – Property Auctions
TCPA East Midlands ltd —Birmingham
- £28,000 - £150,000 a year
- Full-time
- Salesforce
- Business development
- Contracts
Quick apply
Senior Commercial Manager
Sisk —Birmingham
- Full-time
- Continuous improvement
- Conflict management
- Mentoring
Operations Manager
Berwick Care —Telford
- £50,000 - £65,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
14d
Senior Events Project Manager
DRPG —Kidderminster
- Hybrid work
- Computer literacy
- Hotel
- Team management
Senior Site Manager
Avove —Telford
- Full-time
- Microsoft Office
- Contracts
- Construction experience
- Employee assistance programme
Quick apply
6d
Senior Manager – Complex Transaction Support
National Housing Bank —Birmingham
- £59,631 - £79,464 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
2d

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senior client manager jobs near wolverhampton, eng

Divisional Customer Services Manager

Wates -
Wolverhampton

Apply Now

Job details

Permanent
17 hours ago

Benefits

Annual leave
Company pension
Private medical insurance
Car scheme

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Tenant engagement
Continuous improvement cycles oversight
Team management
Partnership building
Management reporting
Customer support
Customer interaction
Leadership

Full job description

Due to continued growth across our Planned Works Division, we have an exciting opportunity for an experienced Divisional Customer Service Manager to join Wates Property Services.

This is a strategic leadership role responsible for driving customer excellence across multiple social housing planned maintenance and refurbishment contracts. Working closely with operational, commercial and client teams, you will lead the customer service agenda, ensuring residents receive an outstanding experience throughout the delivery of works programmes.

You will play a key role in shaping customer strategy, improving service delivery, enhancing resident satisfaction, and building strong partnerships with housing associations and local authority clients across your region.

Key Responsibilities

Lead and implement the divisional customer service strategy across multiple planned works contracts.
Drive customer satisfaction, resident engagement and service excellence across all programmes.
Analyse customer feedback, KPIs and performance data to identify trends and improvement opportunities.
Work closely with operational teams to ensure resident-focused delivery throughout project lifecycles.
Develop strong working relationships with client customer service teams and key stakeholders.
Champion best practice in resident engagement, customer care and complaint resolution.
Ensure compliance with client requirements, regulatory expectations and social housing standards.
Support and develop Resident Liaison teams and customer-focused colleagues across the division.
Lead on customer insight initiatives to continuously improve service delivery and outcomes.
Produce reports and presentations on customer performance, risks and improvement plans.
Drive innovation and new approaches to enhance the customer journey.

What We're Looking For

Essential:

Proven experience within social housing planned maintenance, planned works, retrofit or refurbishment programmes.
Significant experience leading customer service or resident engagement functions across multiple contracts.
Strong understanding of customer satisfaction measures, KPIs and service improvement methodologies.
Experience working with housing associations and local authority clients.
Excellent stakeholder management and relationship-building skills.
Ability to influence and engage senior operational and commercial leaders.
Strong leadership experience managing and developing teams.
Full UK driving licence.

Desirable:

Experience within large-scale planned maintenance or decarbonisation programmes.
Knowledge of social housing regulatory requirements and resident engagement standards.
Relevant customer service, leadership or housing qualifications.

What You'll Get

Competitive salary and benefits package.
Car allowance.
Annual bonus/profit share scheme.
Pension with enhanced employer contributions.
Private healthcare options.
26 days annual leave plus bank holidays and your birthday off.
Flexible and agile working.
The opportunity to influence customer experience across a growing national social housing business.

Why Join Wates Property Services?

At Wates, we're helping create better places to live by delivering high-quality planned maintenance, retrofit and decarbonisation projects to hundreds of thousands of social housing residents across the UK. You'll be joining a business that places customers at the heart of everything we do, with a genuine commitment to service excellence, innovation and social value.

If you're an experienced social housing customer service leader looking to make a real impact across multiple contracts and communities, we'd love to hear from you.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

Refine Your Search

senior client manager jobs in wolverhampton, eng

Divisional Customer Services Manager

Sales Office Manager

Senior Case Manager

Senior Manager, MI & Transformation

Senior Operations Coordinator

Business Development Manager

Customer Service Desk Manager

Senior Commercial Manager

Senior Commercial Manager

Event Operations Manager

Senior Account Manager

Entry-Level Account Executive (HF1353751)

Senior Product Manager

Client Advisory Manager

Business Development Manager – Property Auctions

Senior Commercial Manager

Operations Manager

Senior Events Project Manager

Senior Site Manager

Senior Manager – Complex Transaction Support

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