Information technology managers Work, Jobs in Woodcote, Shr (with Salaries)

Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
Senior Social Care Applications Officer
Shropshire Council —Shrewsbury
- £39,862 - £44,075 a year
- Full-time
12d
IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
10d
Director of Information Systems (Systems, Operations & Change)
The Mercian Trust - Digital & IT —Walsall
- £55,745 - £61,533 a year
- Education
- Leadership
- School
- Employee discount
11d
IT Service Desk Manager
Lookers —Stoke-on-Trent
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
12h
Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Team management
- In-person
- Free parking
- Annual leave
Quick apply
IT Manager
Devi Technologies —Birmingham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
Systems and IT Manager
The Wolverhampton Grand Theatre (1982) Ltd —Wolverhampton
- £30,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
11d
IT Service Desk Manager
Mitchells & Butlers - IT —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
3d
Change Control Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Agile
- Communication skills
- Annual leave
- Employee discount
IT Team Lead Payments
OSB Group —Wolverhampton
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Annual leave
Cloud Operations Manager
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £55,000 - £75,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Quick apply
5d
Manager, Lead Specialist, ServiceNow Solution Architect
Deloitte —Birmingham
- Hybrid work
- Analysis skills
- Mentoring
- APIs
Cyber - IT Service Continuity Manager
Capgemini —Birmingham
- Hybrid work
- Team management
- Communication skills
5d
Assistant Manager, Tableau Platform Administrator, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Continuous improvement
- Scripting
Integration Development Lead, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Mentoring
- Communication skills
Computing & IT Deputy Programme Lead
School of Coding —Birmingham
- £40,000 - £42,000 a year
- Full-time
- Mentoring
- Business
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Property Operations Lead - Helpdesk Delivery (Team Leader)
Poundland —Walsall
- Team management
- Organisational skills
- Budgeting
- Free parking
- Employee discount
13d
Manager, Lead ServiceNow Solution Architect, Global
Deloitte —Birmingham
- Hybrid work
- Analysis skills
- Mentoring
- APIs
Manager - SAP SuccessFactors Module Owner (Employee Central), IT Business Services
Deloitte —Birmingham
- Hybrid work
- Computer Science
- Analysis skills
- No degree
5d

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Service Desk Team Leader

Node4 -
Stafford

Apply Now

Job details

Fixed term contract

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

Power BI
ITIL Certification
IT team management
Stakeholder liaison
IT service management
Ticket management
Performance management
Analysis skills
Supervising experience
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
ServiceNow
Management reporting
Customer support
Training & development
AI
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Help desk
Analytics

Full job description

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role

**This is a FTC role - 6 months initially with view to extend or make Permanent**
The Service Desk Team Leader is accountable for the leadership, performance, and day-to-day operational effectiveness of the Service Desk team. The role ensures the delivery of high-quality, customer-centric support services through effective people management, service control, process adherence, and continuous improvement. By balancing operational priorities with team development and service excellence, the role plays a key part in maintaining service stability, improving user experience, and driving ongoing maturity within the support function.

Key Responsibilities

Team Leadership & Management

Lead, motivate, and manage a team of Service Desk Analysts
Conduct regular 1:1s, performance reviews, and career development planning
Drive team engagement, morale, and accountability
Support onboarding and training of new starters

Service Delivery & Operations

Ensure incidents and requests are managed within agreed SLAs/OLAs
Oversee daily operations, including queue management and workload balancing
Act as an escalation point for complex or high-impact incidents (P1/P2)

Quality & Continuous Improvement

Perform quality audits of cases
Ensure adherence to SOPs, processes, and documentation standards
Identify trends, recurring issues, and improvement opportunities
Drive shift-left initiatives and knowledge adoption (KCS/KFT practices)

Customer Experience

Ensure high levels of customer satisfaction (CSAT/NPS)
Manage escalations professionally and proactively
Promote strong communication standards across the team

Reporting & Performance Management

Monitor and report on key performance indicators (KPIs), including:
SLA performance
First Time Fix (FTF) / First Contact Resolution (FCR)
Ticket backlog and ageing
Quality scores
Provide insights and recommendations to the Service Desk Manager

Process & Governance

Ensure ITIL-aligned processes are followed (Incident, Request, Problem, Change)
Maintain accurate documentation and knowledge base articles
Support audits, compliance, and governance requirements

What will you bring?

Proven experience in a Service Desk or IT Support environment
Previous leadership or supervisory experience
Strong knowledge of ITIL processes and service management principles
Experience with ITSM tools (e.g. ServiceNow)
Excellent communication and stakeholder management skills
Strong analytical and problem-solving ability

Desirable

ITIL Foundation (or higher) certification
Experience driving automation, AI, or knowledge management initiatives
Familiarity with reporting tools (e.g., Power BI, Excel dashboards)

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

Department

Managed Services

Role

Service Desk

Locations

Stafford

Apply Now

Refine Your Search

information technology managers jobs in woodcote, shr

Service Desk Team Leader

Senior Social Care Applications Officer

IT Service Desk Team Leader

Director of Information Systems (Systems, Operations & Change)

IT Service Desk Manager

Customer Helpdesk Manager

IT Manager

Systems and IT Manager

IT Service Desk Manager

Change Control Manager

IT Team Lead Payments

Cloud Operations Manager

Manager, Lead Specialist, ServiceNow Solution Architect

Cyber - IT Service Continuity Manager

Assistant Manager, Tableau Platform Administrator, IT Business Services

Integration Development Lead, IT Business Services

Computing & IT Deputy Programme Lead

Property Operations Lead - Helpdesk Delivery (Team Leader)

Manager, Lead ServiceNow Solution Architect, Global

Manager - SAP SuccessFactors Module Owner (Employee Central), IT Business Services

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