Office Administrator & Warehouse Operative
We are looking for a motivated, passionate individual to join our small but ambitious team as an Office Administrator and Warehouse Operative, with a focus on customer service, sales support and warehouse operations.
This is a varied and hands-on role office role suited to someone who enjoys working across different areas of the business. You will be supporting the day-to-day running of the office while providing excellent service, as well as hands on involvement in warehouse operations. We are a fast-growing business and as we grow you will have the opportunity to contribute your ideas to help us improve our systems and optimise our processes. The role requires a proactive, flexible individual who is comfortable switching between office-based tasks and practical warehouse duties.
Key responsibilities include:
· Answering incoming phone calls and handling general and sales enquiries
· Converting incoming sales enquiries
· Providing customers with updates regarding delivery
· Responding to emails in a professional and timely manner
· General office administration and diary management
· Managing inventory of office supplies
· Data entry and maintenance of digital filing systems
· Preparing job packs
· Supporting colleagues with ad hoc administrative tasks
· Managing messages via Tawkto (website chat)
· Handling complaints efficiently and professionally
· Writing short scripts/captions to support the social media team
· Assisting with marketing promotions
· Helping to build and maintain our agent network
· Providing ad hoc admin support to the Managing Director
· Undertaking various warehouse duties
·Preparing stock for deliveries
We’re looking for someone who:
· Has a positive, enthusiastic attitude and enjoys being part of a team
· Provides excellent customer service
· Has previous office-based experience
· Remains calm and confident when handling a high volume of enquiries
· Has strong problem-solving skills and uses their initiative
· Has excellent written and verbal English
· Has solid numeracy skills
· Is highly competent with standard office IT tools
· Is willing to get stuck in and help wherever needed
What we offer: A chance to grow with a small, fast-moving company where your ideas are welcome and your achievements are recognised.
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- office: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
