Hotel & wedding receptionist Work, Jobs in Woolstone, Gls (with Salaries)

Hotel & Wedding Receptionist
Grafton Manor Hotel —Bromsgrove
- £26,500 a year
- Full-time
- Hospitality
- Customer service
- Hotel
Quick apply
12d
Receptionist - Full time
The Bay Tree Hotel, Burford —Burford
- £12 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
8d

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Hotel & Wedding Receptionist

Grafton Manor Hotel -
Bromsgrove

Quick apply

Job details

Full-time
£26,500 a year
12 days ago

Benefits

Company pension

Qualifications

Guest check-in and check-out
Hospitality
Guest relations
Hotel and accommodations experience
Customer service
Complaint handling
Accommodation booking
Front desk
Customer interaction
Guest services telephone call handling
Communication skills
Hotel front office operations
Hotel experience
Time management

Full job description

Job Summary

The Hotel & Wedding Receptionist is the first point of contact for guests and plays a vital role in creating a welcoming and professional atmosphere. The role involves providing exceptional customer service, managing guest check-ins and check-outs, handling reservations, responding to enquiries, and ensuring guests have an enjoyable and comfortable stay.

Key Responsibilities

· Always deliver an exceptional guest experience via in person, telephone or email.

· Own the administrative duties including reporting and updating booking systems.

· Play an active team role in succeeding the monthly target of new wedding deposits each month.

· Increase wedding showround bookings through effective communication.

· Complete guest check-in and check-out procedures accurately and efficiently.

· Manage room reservations, cancellations, and amendments using the hotel's property management system.

· Answer telephone calls, emails, and guest enquiries promptly and courteously.

· Process payments, issue invoices, and balance card transactions.

· Respond to guest requests and resolve complaints or concerns professionally, escalating issues where necessary.

· Maintain accurate guest records and ensure confidentiality of personal information.

· Work closely with the General Manager to align all team efforts to improve the daily hotel guest experience.

Skills and Experience

Essential

Previous experience as a receptionist.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Good organisational and time management abilities.
Ability to remain calm and professional under pressure.
Competent computer skills, including Microsoft Office and reservation systems.
Numerate with the ability to process payment transactions accurately.

Desirable

Previous experience as a hotel receptionist or hospitality administrator
Knowledge of hotel property management systems (e.g. Rezcontrol or similar).

Personal Attributes

Friendly, approachable, and professional.
Well-presented with a positive attitude.
Reliable and punctual.
Strong attention to detail.
Problem-solving mindset.
Able to work independently and as part of a team.
Committed to delivering outstanding guest experiences.

Job Type: Full-time

Pay: £26,500.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

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hotel & wedding receptionist jobs in woolstone, gls

Hotel & Wedding Receptionist

Receptionist - Full time

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