It support specialist Work, Jobs in Woolwich, Gtl (with Salaries)

IT Support Specialist I
Market News —London
- £31,000 - £36,000 a year
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
- Annual leave
- Employee assistance programme
Quick apply
11d
Level 3 Support Technician
CST Training LTD —Bexley
- £28,000 - £35,000 a year
- AWS
- JavaScript
- Travel
Quick apply
5d
IT Support Technician
VERNE —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Scripting
Quick apply
17h
IT Technician
Consula Group LTD —London
- Up to £80,000 a year
- Part-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
Quick apply
8d
IT Support Technician
Prodigit Systems Ltd —London
- £104 a day
- Part-time
- Hybrid work
- Software troubleshooting
- JavaScript
- Organisational skills
- Work from home
Quick apply
12d
2nd Line IT Support Specialist
Industrious —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- Computer networking
- Communication skills
Quick apply
Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)
Kobu Smart Ltd —London
- £12.21 - £25.20 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexitime
- Work from home
Quick apply
19h
Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000
Ada Meher —Mayfair
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Flexible schedule
Quick apply
IT Support Specialist — EMEA
Duetto Research —London
- Remote
- Azure
- Customer service
- Windows
Quick apply
11d
IT Support Analyst
Onmo —London
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
1d
IT Service Desk Analyst
London School of Hygiene & Tropical Medicine —London
- £34,741 - £38,986 a year
- Full-time
- IT
- Communication skills
- School
- Annual leave
1d
IT Support Officer
Northchild Education (UK) Ltd —London
- £31,000 - £40,000 a year
- Weekend availability
- Azure
- Computer Science
- University
Quick apply
6d
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Junior IT Support Technician
SBITSL —London
- £26,500 a year
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
10d
1st Line IT Support Analyst
DMS —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Part-Time IT Support Specialist I (London)
KBRA —London
- Part-time
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Referral programme
IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC
Adam Smith International —London
- Full-time
- Hybrid work
- SharePoint
Quick apply
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
3d
Analyst – Desktop Support New
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
6d

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IT Support Specialist I

Market News -
London

Quick apply

Job details

Full-time
£31,000 - £36,000 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Desktop support
TCP
Microsoft Access
Azure
Software troubleshooting
MCP
Windows
Technical support
Information security
DHCP
Bachelor's degree
CompTIA Network+
IT support
DNS
IT
Financial services
TCP/IP
Account management
Communication skills
Active Directory
CompTIA A+
Help desk
VPN

Full job description

About MNI

MNI is a leading provider of news and intelligence for global financial markets. For more than three decades, we have delivered timely, relevant, and critical insights that help market professionals and investors make informed decisions.

MNI has grown by 30% each year for the last five years, reflecting the increasing demand for our trusted market intelligence, analysis, and real-time coverage. Our coverage includes in-depth analysis that connects global events to their impact on capital markets. Our team of experienced journalists, analysts, and strategists operates across 12 bureaus in the Americas, Asia, and Europe, supporting clients in a fast-moving financial news environment.

We are seeking an IT Support Specialist – Level 1 to join our London-based team. This role is ideal for a proactive, detail-oriented individual who enjoys troubleshooting technical issues, supporting end users, and helping maintain reliable IT services across a global business.

Role Overview

The IT Support Specialist will provide first-line technical support to staff across the organization, helping to resolve hardware, software, access, and connectivity issues efficiently. You will support journalists, analysts, and business teams in a fast-paced environment where system availability and responsiveness are critical.

This role will also assist with user account management, device setup, IT asset tracking, documentation, and general support for IT operations and security processes.

Key Responsibilities

Provide first-line IT support to staff, troubleshooting hardware, software, network, and connectivity issues.
Respond to and resolve support requests in a timely and professional manner.
Set up, install, and configure laptops, desktops, peripherals, and business applications for end users.
Assist with user account creation, permissions, password resets, and access management across company systems.
Support Microsoft 365, Windows operating systems, VPN access, email, printers, and standard business applications.
Escalate more complex technical issues to senior IT team members or external providers when required.
Maintain accurate records of support requests, resolutions, IT assets, and equipment assignments.
Assist with onboarding and offboarding processes, including equipment preparation and account access changes.
Help maintain IT documentation, troubleshooting guides, and internal support procedures.
Support basic IT security processes, including access controls, endpoint protection, and user awareness.
Liaise with vendors and service providers for hardware repairs, software support, and equipment maintenance.
Contribute to IT projects, upgrades, and process improvements as needed.
Provide clear, friendly, and practical guidance to non-technical users.

Requirements

Good working knowledge of IT security principles and best practices.

Good working knowledge of Windows operating systems and Microsoft 365.
Basic understanding of networking concepts, including Wi-Fi, VPN, DNS, DHCP, and TCP/IP.
Experience troubleshooting common hardware, software, printer, email, and connectivity issues.
Familiarity with user account management, ideally including Azure Active Directory or Active Directory.
Strong problem-solving skills with the ability to diagnose issues logically and efficiently.
Excellent communication skills and the ability to explain technical issues clearly to non-technical users.
Strong attention to detail and a professional, customer-focused approach.
Ability to prioritize support requests and work calmly in a fast-paced environment.
Comfortable working both independently and as part of a global team.
Willingness to learn new systems, tools, and technologies.

Desirable

Previous experience in IT support, helpdesk, desktop support, or similar technical support role or internships.

Experience in financial services, media, or other time-sensitive business environments.
Familiarity with ticketing systems and IT asset management processes.
Experience supporting remote users across different locations and time zones.
Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or Microsoft Certified Professional.

Benefits

25 days’ annual leave
Pension scheme with 4% employer contribution
Life assurance
Income protection
Employee Assistance Program
Virtual GP service
Cycle to Work scheme

Why Join MNI?

This is an excellent opportunity to develop your IT career within a respected global financial news organisation. You will gain exposure to a dynamic, fast-paced environment while supporting teams that rely on timely, accurate, and dependable technology every day.

Quick apply

Refine Your Search

it support specialist jobs in woolwich, gtl

IT Support Specialist I

Level 3 Support Technician

IT Support Technician

IT Technician

IT Support Technician

2nd Line IT Support Specialist

Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)

Application Support Specialist (SaaS/CRM) – London (Hybrid Remote) - £55,000

IT Support Specialist — EMEA

IT Support Analyst

IT Desktop Support Analyst

IT Service Desk Analyst

IT Support Officer

Entry Level Support Engineer

Junior IT Support Technician

1st Line IT Support Analyst

Part-Time IT Support Specialist I (London)

IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC

Helpdesk Support Officer

Analyst – Desktop Support New

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