Customer care specialist Work, Jobs in Worcester, Wor (with Salaries)

Customer Service & After Care Co-ordinator
Athena Worksuface Fabrications Ltd —Worcester
- From £26,437 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
2h
Customer Resolutions Adviser - Worcester
Foxtons —Worcester
- £26,000 - £28,000 a year
- Customer service
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
Sales - Sales Advisor - UK
New Look —Worcester
- Part-time
- Microsoft Word
10d
Talent Acquisition Manager - Housing and Property
Sanctuary Group —Worcester
- £45,736 - £48,157 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
11d
Tesco Colleague - Worcester Warndon Superstore
Tesco UK —Worcester
- £13.28 - £14.55 an hour
- Full-time
6d
Data Quality Systems Specialist
Sanctuary Group —Worcester
- £47,736 - £57,326 a year
- Full-time
- DevOps
- Agile
- Annual leave
- Employee discount
Quick apply
11d
Dispensing Optician
Boots —Worcester
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Trainee Fire and Security Engineer
A&E Fire and Security Ltd —Droitwich
- From £20,280 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Driving
Quick apply
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
8d
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount
Care Assistant - Littlehampton
ECL —Little Hampton
- £14.75 - £29.50 an hour
- Weekend availability
- Travel
- Paid training
- Annual leave
Quick apply
6d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
11d
Mobile Diamond Cut Wheel Repair Technician
DA Techs (NW) Limited —Worcester
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Power tools
- In-person
- Employee discount
Quick apply
14d
Care Home Administrator
Barchester Healthcare —Ludlow
- £31,388 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
11d
Progression Job Coach
Serco Plc —Birmingham
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Employee assistance programme
Cleaner
ISS Facility Services —Worcester
- £12.71 an hour
- Monday to Friday
- Customer service
Technical Customer Service Specialist
fasthosts —Gloucester
- £27,250 a year
- Weekend availability
- Customer service
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Case Responsible Officer (Substance Misuse)
Gloucestershire County Council —Gloucester
- £37,280 - £40,777 a year
- Hybrid work
- English
- No degree
- School
- Annual leave
- Employee assistance programme
6d
Apprentice Data Engineer
West Midlands Combined Authority —Birmingham
- £26,761 - £29,624 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Mobile Training Engineer (South West)
Worcester Bosch —Worcester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service & After Care Co-ordinator

Athena Worksuface Fabrications Ltd -
Worcester

Quick apply

Job details

Full-time
From £26,437 a year
2 hours ago

Benefits

Annual leave

Qualifications

Customer service
English
Microsoft Office
Administrative experience
Organisational skills
Phone etiquette
Communication skills

Full job description

Why Join Athena Worksurfaces?

At Athena Worksurfaces, we are specialists in the design, manufacture, and supply of premium-quality work surfaces. Built on craftsmanship, innovation, and exceptional customer service, we're proud to deliver outstanding products and experiences to customers across the UK.

As our business continues to grow, we're looking for a Customer Service & After Care Co-ordinator to join our dedicated team. This is an exciting opportunity for someone who enjoys solving problems, building customer relationships, and making a real difference to the customer journey.

The Role

As our Customer Service & After Care Co-ordinator, you'll be the key link between our customers and the business, ensuring every enquiry, order, and post-installation issue is handled professionally and efficiently.

From managing customer orders to coordinating remedial works and restoring customer confidence when things don't go to plan, you'll play a vital role in delivering an outstanding customer experience from start to finish.

Working closely with our Sales, Production, Logistics, Installation, and Operations teams, you'll ensure every customer receives the high standard of service Athena Worksurfaces is known for.

Key Responsibilities

Customer Service

Be the first point of contact for customer enquiries via phone and email.
Manage customer orders and provide updates throughout the process.
Resolve delivery, installation, and order-related queries promptly.
Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service.
Maintain accurate customer records and documentation.
Support the wider customer service team with general administration.

After Care & Customer Recovery

Take ownership of all post-installation enquiries and remedial cases from start to finish.
Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site.
Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates.
Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case.
Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays.
Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement.
Monitor remedial costs and highlight avoidable failures to support improvements across the business.

What We're Looking For

We're looking for someone who genuinely enjoys helping customers and thrives in a fast-paced environment where organisation, communication, and attention to detail are essential.

You'll ideally have:

Previous experience in a customer service, aftercare, service coordination, or administrative role.
Excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple priorities.
A proactive approach to problem-solving.
High attention to detail and excellent record-keeping skills.
Confidence using Microsoft Office and business management systems.
The ability to remain calm and professional when managing customer concerns.
Experience within manufacturing, construction, kitchens, interiors, or a trade-related environment would be advantageous but is not essential.

At Athena, we believe exceptional customer service doesn't end at installation, it continues until every customer is completely satisfied.

In return, we offer:

A supportive and friendly team environment.
Opportunities for training and professional development.
The chance to make a real impact within a growing and respected business.
A varied role where no two days are the same.
Competitive salary and benefits package.
Private Health Care
Increased Annual Leave after length of service

Ready to Join Us?

If you're passionate about delivering exceptional customer experiences, enjoy coordinating solutions, and take pride in seeing a job through to a successful conclusion, we'd love to hear from you.

Apply today and become part of the Athena Worksurfaces team.

Job Type: Full-time

Pay: From £26,437.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in worcester, wor

Customer Service & After Care Co-ordinator

Customer Resolutions Adviser - Worcester

Sales - Sales Advisor - UK

Talent Acquisition Manager - Housing and Property

Tesco Colleague - Worcester Warndon Superstore

Data Quality Systems Specialist

Dispensing Optician

Trainee Fire and Security Engineer

Investigator

Customer Claims Specialist

Care Assistant - Littlehampton

Head of Branch Support

Mobile Diamond Cut Wheel Repair Technician

Care Home Administrator

Progression Job Coach

Cleaner

Technical Customer Service Specialist

Case Responsible Officer (Substance Misuse)

Apprentice Data Engineer

Mobile Training Engineer (South West)

I want to receive the latest job alerts for customer care specialist in worcester, wor

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