Lead operator Work, Jobs in Worcester, Wor (with Salaries)

Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
14d
Retail And Concessions Manager - The Jockey Club Experiences - Cheltenham
Levy —Cheltenham
- £35,000 a year
- Full-time
- Sales
- Retail management
- Communication skills
- Annual leave
- Employee assistance programme
UK - Shift Team Leader, Walsall ERF
Encyclis —Birmingham
- Full-time
- Schematics
- Computer literacy
- English
Hospitality and Restaurant manager
Audley Villages —Malvern
- £35,353 a year
- Full-time
- Team management
- Recruiting
- In-person
- Employee discount
- Referral programme
Quick apply
Grower Manager
Lower Hope Fruit —Pencombe
- Full-time
- In-person
- Leadership
- Free parking
- Sick pay
Quick apply
9d
Telesales Executive
Vandervan —Worcester
- £26,000 - £28,000 a year
- Full-time
- Recruiting
- In-person
- Free parking
Quick apply
8d
Leisure Operations Manager
Birmingham Community Leisure Trust —Birmingham
- Up to £37,000 a year
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Gym membership
Youth Helper (Merseyside)
St John Ambulance —St. John
- Leadership
Financial Services Operations Manager
AFH Financial Group —Bromsgrove
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Team management
- Employee discount
Technical Operator
Heineken International B.V. —Hereford
- £32,099 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
21h
Site Manager
E-ACT Shenley Academy —Birmingham
- £34,434 - £39,862 a year
- School
- Annual leave
- Employee assistance programme
7d
Kitchen Staff
Park Holidays UK —Worcester
- £13.50 an hour
- Weekend availability
- Management
- Cooking
- Budgeting
- Employee assistance programme
- Employee discount
8d
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
Cell Engineer
Morgan Advanced Materials —Stourport-on-Severn
- Full-time
- Continuous improvement
- Quality control
- Communication skills
14d
Senior Expansion Manager UK
Fastned —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
Quarry Supervisor
Tarmac —Hereford
- Maintenance
- Supervising experience
- Continuous improvement
- Employee discount
Senior Consultant / Principal Consultant - Airport Infrastructure Advisory
Steer —Birmingham
- Full-time
- Hybrid work
- English
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Production Manager
TPF Plastics —Redditch
- £40,000 - £45,000 a year
- Weekend availability
- Continuous improvement
- Team management
- Quality control
Quick apply
Employment Partner (Healthcare)
HCR —Worcester
- Business development
- Annual leave
- Gym membership
Energy Planning Manager
Gloucestershire County Council —Gloucester
- £59,329 - £68,483 a year
- English
- Annual leave
- Employee assistance programme

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lead operator jobs near worcester, wor

Customer Experience Manager

Avanti West Coast -
Birmingham

Apply Now

Job details

Permanent | Full-time
14 days ago

Benefits

Company pension
Free or subsidised travel

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Partnership building
Organisational skills
Change leadership
Budgeting
Leadership
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Posted 13 August 2026

Salary Competitive

LocationBirmingham

Job type Permanent - Full Time

Reference040532

Job FunctionHeadquarters

At Avanti West Coast, we're passionate about creating exceptional journeys for our customers and an engaging environment for our colleagues. We're looking for a talented Customer Experience Manager to lead frontline management teams and drive operational excellence across our network.

You do not need rail experience to be successful in this role.

If you've led large teams in sectors such as retail, hospitality, logistics, transport, healthcare, customer service, leisure, facilities management, or other operational environments, we'd love to hear from you. Your leadership experience, ability to inspire people while raising standards are what matter most.

As a Customer Experience Manager, you'll lead a team of Station Managers responsible for circa 350 frontline colleagues across multiple locations, driving outstanding customer service, operational performance and colleague engagement. You'll play a key role in creating high-performing teams, delivering business results and maintaining the highest standards of safety across your region. Working closely with a range of stakeholders, you will identify opportunities for improvement, support colleague development, lead through change and play a critical role during operational disruption, ensuring customers and colleagues remain safe, informed and supported.

What You'll Be Doing

Leading and developing a team of Station Managers across multiple locations.
Creating a culture of engagement, accountability, feedback and continuous improvement.
Maintaining a safety-first culture, ensuring the highest standards of customer and colleague safety are maintained.
Driving customer satisfaction, operational performance and service delivery against key business measures and KPIs.
Supporting and coaching managers to create engaged, high-performing teams and develop future talent.
Building strong relationships with trade unions, industry partners and internal stakeholders to deliver positive outcomes for customers, colleagues and the business.
Ensuring effective management of attendance, wellbeing, colleague welfare and performance.
Leading initiatives to improve operational efficiency, service quality and customer experience.
Managing budgets, resources and workforce planning to deliver safe, efficient and commercially sound operations.
Engaging with stakeholders across the wider business to ensure safe and effective service delivery.
Leading through change and helping teams adapt to evolving business needs.
Playing a key role during operational disruption and incident response, ensuring customers and colleagues remain safe and supported.

Take a look at the role profile for more information.

What We're Looking For

We're interested in people with transferable leadership skills who can bring fresh thinking and experience from other industries.

You'll likely have:

The ability to balance safety, people, customer and commercial priorities in a complex operational environment.
Experience leading managers and large frontline teams in a fast-paced operational environment.
A proven track record of delivering performance and customer outcomes through people.
Experience developing high-performing teams through coaching, succession planning and colleague development.
Strong customer focus and a passion for service excellence.
Experience managing performance, engagement, attendance and colleague wellbeing.
Commercial awareness and an understanding of operational KPIs and business performance measures.
Excellent communication, influencing and stakeholder management skills
Experience working across multiple sites, locations or departments.
The ability to make decisions, solve problems and remain calm under pressure.
Strong planning, organisational and budgeting skills.

As well as working with a fantastic team you will also receive:

Railway Pension Scheme
Free travel on Avanti West Coast for you/spouse/partner/dependents
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Apply Now

Refine Your Search

lead operator jobs in worcester, wor

Customer Experience Manager

Retail And Concessions Manager - The Jockey Club Experiences - Cheltenham

UK - Shift Team Leader, Walsall ERF

Hospitality and Restaurant manager

Grower Manager

Telesales Executive

Leisure Operations Manager

Youth Helper (Merseyside)

Financial Services Operations Manager

Technical Operator

Site Manager

Kitchen Staff

Human Factors Consultant (All Levels)

Cell Engineer

Senior Expansion Manager UK

Quarry Supervisor

Senior Consultant / Principal Consultant - Airport Infrastructure Advisory

Production Manager

Employment Partner (Healthcare)

Energy Planning Manager

I want to receive the latest job alerts for lead operator in worcester, wor

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