At Smartbox, we create assistive technology that helps people communicate, and as a Production Technician, you’ll play a key part in bringing these products to life.
You’ll assemble and prepare devices within a supportive team environment focused on high‑quality outcomes. You’ll work with innovative technology, contribute to continuous improvements, and help us develop more sustainable ways of working. For those who enjoy hands‑on problem‑solving, this role offers the chance to make a meaningful impact on people’s lives.
Purpose of the Role
In this role, you’ll assemble and configure our devices, make sure everything works perfectly through testing and quality checks, and play a key part in getting products ready for our users. Collaboration is central to this role; you’ll work closely with colleagues across Production, Quality, Stores, and Customer Operations, supporting a strong One Team culture built on accuracy, care, and pride. Our products directly support people with disabilities, so every device you build truly matters.
You’ll also have the chance to get involved in improving how we work, suggesting ideas that make our processes safer, smoother, and more efficient. Alongside this, you’ll help maintain high standards in quality, safety, data protection, and sustainability.
If you enjoy practical work, solving problems, and being part of a mission‑driven organisation, this role offers a meaningful opportunity to make a real difference.
Full job description, which includes but is not limited to a list of key responsibilities, performance measures, and operating principles, can be found here: https://thinksmartbox.com/careers/
Essential Qualifications/skills/experience
- Excellent attention to detail and ability to work accurately and consistently.
- Ability to follow written instructions, processes, and standard operating procedures.
- Strong organisational skills and ability to manage routine tasks effectively.
- Positive, professional, and proactive attitude.
- Reliable, punctual, and dependable.
- Ability to work independently and as part of a team.
- Ability to remain flexible and take proactive action when operational priorities shift, maintaining efficiency and workflow continuity.
- Basic IT confidence and ability to work with operating systems and documentation.
- Commitment to safety, quality, and continuous improvement.
Useful Qualifications/skills/experience
- Experience within production, assembly, configuration, or operational environments.
- Experience working within quality-controlled or regulated environments.
- Knowledge of assistive technology products or medical devices.
- Experience with electronics assembly or device configuration.
- ERP or production system experience.
Additional information:
- This is a full-time office role based in our Malvern office, with standard working hours of Monday to Friday, 9:00 am to 5:30 pm, to support collaboration and teamwork.
- You will gain in-depth knowledge of our products and see first-hand the impact they have on empowering people every day.
- You will have the opportunity to collaborate with teams across the business and contribute to shared goals.
Why join us?
Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in a strong team environment, whilst also having fun. This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference in the lives of people with disabilities.
Rewards and benefits
At Smartbox, our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whopping 25 days of holiday plus public holidays, we’ll shower you with perks, including:
Dress: We want you to feel comfortable in the office; smart casual is perfect.
Food: You can find free healthy office snacks in our kitchens.
Give back to the community: Each year, every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.
You, our best asset: We believe in investing in you and your development. Stay with us and grow with us! We will reward you with more holidays for your long service!
Wellness: Stretch away the stress every morning with our online trainers, available via our cooperative perk website or hit the gym. We provide gym discounts too!
Wellbeing: You gain unlimited access to a benefit and Wellbeing app Yulife, providing store discounts and wellbeing services.
Mental health: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.
Peace of mind: Every employee benefit from a company pension, group life assurance, and income protection.
Fun: Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events, including team outings and get-togethers.
Eco-friendly: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work), or lease an electric car through a salary sacrifice scheme after 2 years of service.
Bonus potential: We work hard, and Smartbox recognises that with a discretionary annual bonus.
Finances: Enjoy a wide variety of savings and discounts with Corporate Perks. You can save on electronics, food shopping, fashion, fitness, entertainment and all things travel.
Our Commitments
At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected, but how are we doing it?
We are proud to have been awarded Disability Confident Employer status by the UK Government’s Department of Work and Pensions.
We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please email [email protected] to discuss any such adjustments that we can make.
At Smartbox, it’s not about fitting into our culture – it’s about adding to it. Our diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of our users and customers.
We’d love to hear from you
Our ever-evolving team powers the business across the world and brings the next generation of AAC solutions to life. Together we experiment, innovate and create across the full product lifecycle. And, in a collaborative and close-knit culture, we support each other to search for better. We support our community and contribute to a sustainable future for our business and the planet.
Join us as a Production Technician and take our technology and your career into new territories.
Share your operational expertise and passion for making an impact within your cover letter and CV. We look forward to receiving your application.
AgenciesPlease respect that at this current time, we wish to try to recruit directly from the market rather than engage support from an agency.
Pay: £13.47 per hour
Benefits:
- Company pension
- Free parking
Application question(s):
- Are you able to reliably commute to Malvern on a full‑time basis, five days per week? Yes/No
- Are you legally authorised to work in the UK? Yes/No
- Please note that due to government salary restrictions, we will not be able to provide visa support for this position.
- Please read our Recruitment Privacy Notice and confirm your agreement: https://thinksmartbox.com/app/uploads/2024/07/Recruitment-Privacy-Notice.pdf
- Do you have experience in assembly, production, configuration, testing, or a similar operational environment? Yes/No
- Can you demonstrate strong attention to detail through your previous roles or responsibilities? Yes/No
- Do you have experience following documented processes, procedures, or work instructions? Yes/No
Work Location: In person
