Banking Work, Jobs in Worcester (with Salaries)

Customer Support & Operations Administrator
Keynetics Ltd —Malvern
- £25,000 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
Quick apply
14d
Customer Representative - Hereford
Nationwide Building Society —Hereford
- £26,500 a year
- Temporary
- Banking
3d
Lloyds Banking Group Customer Support - Birmingham
Lloyds Banking Group —Birmingham
- £26,200 - £26,950 a year
- Full-time
- Banking
Banking Representative - Birmingham/Solihull
Metro Bank PLC —Birmingham
- £26,230 a year
- Full-time
- Computer skills
- Banking
Customer Service Advisor
Barclays —Birmingham
- £26,700 a year
- Weekend availability
- Banking
- Life insurance
Personal Wealth Adviser
Lloyds Wealth —Birmingham
- £65,000 - £80,000 a year
- Full-time
- Remote
- Business development
- Work from home
- Life insurance
Senior Compliance Officer (Legal & Regulatory)
Altras International Limited —Birmingham
- £40,000 a year
- Full-time
- English
- Bachelor's degree
- Contracts
- Bereavement leave
Quick apply
Associate Relationship Manager, Mid Markets - Midlands
Lloyds Banking Group —Birmingham
- From £40,824 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Banking
12d
Complaints Team Leader
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
12d
Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Employee assistance programme
Client Finance Accounting Technician
PoloWorks —Cheltenham
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
12d
Associate/Senior Associate - Banking & Finance
Mills & Reeve —Birmingham
- Business development
- Organisational skills
- Communication skills
11d
Banking Associate / Senior Associate
Gateley —Birmingham
- Hybrid work
- Business development
- Banking
- Negotiation
- Annual leave
- Employee assistance programme
Controllers, Non-Financial Regulatory Position Reporting, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Employee assistance programme
9d
Internal Audit, Transaction Banking Technology Audit, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Financial services
- Employee assistance programme
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Internal Audit, Global Banking & Markets - Equities, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Employee assistance programme
12d
Client Relationship Manager
Auriga Services —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Leadership
12d
Customer Experience Advisor | S1 | Retail Banking | Gloucester Branch
A01 Santander UK plc —Gloucester
- From £25,000 a year
- Full-time
- Cash handling
- Banking
Controllers, Non-Financial Regulatory Position Reporting, Senior Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Employee assistance programme
10d

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Customer Support & Operations Administrator

Keynetics Ltd
Malvern

Quick apply

Job details

Full-time
£25,000 a year
14 days ago

Benefits

Company pension
On-site parking

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Computer literacy
Administrative support experience
Email software
Customer support
Customer interaction
Communication skills
Help desk

Full job description

About Keynetics

Keynetics provides secure key management technology used by commercial customers across sectors including security, facilities management, retail, banking and property.

Our SentriGuard system combines a secure key safe, management platform and mobile app to help customers control property access, reduce unnecessary travel, and keep accurate records of who accessed a site and when.

We are a small team, so reliability, accuracy and follow-through matter.

The role

We are looking for a Customer Support & Operations Administrator to support customers and help keep our day-to-day operations running smoothly.

This is an office-based role in Malvern. You will be handling customer calls and emails, updating internal systems, supporting quotations and job information, and helping customers use our products correctly.

This role would suit someone who enjoys customer service, is comfortable using computer systems, and takes pride in getting details right.

It is not a high-volume call-centre sales role, and it is not a travelling field engineer role. There may be occasional customer or site support after training, but the main role is office-based customer support and operations administration.

What you will do

Answer incoming customer calls and emails professionally
Provide first-line support for our products and systems; full training provided
Log calls, updates and actions accurately in internal systems
Maintain customer, device and job records
Support scheduling and coordination of installations or maintenance visits
Prepare and issue basic quotations and customer information
Follow up open actions so that customer issues do not drift
Escalate technical or operational issues clearly to the right person
Work closely with colleagues in operations, customer support and field installation

What we need from you

Previous experience in customer service, administration, support, retail service, trade counter, helpdesk, scheduling or a similar role
Confident and professional telephone manner
Good written communication
Comfortable using email, online systems, apps and basic spreadsheets
Strong attention to detail
Able to follow a process and keep accurate records
Calm and practical when dealing with customer issues
Reliable, punctual and willing to work as part of a small team
Able to work from our Malvern office Monday to Friday

Useful but not essential

Experience in technical support, service coordination, facilities, security, property, logistics, automotive service or field-service administration
Full UK driving licence
Interest in technology, security products or operational systems

What we offer

£25,000 basic salary
Up to £1,000 annual performance/retention bonus
Full product and systems training
Clear 30/60/90-day training plan
Support from an experienced operations team
Varied customer and operations work
Company pension
On-site parking
Travel expenses covered if occasional customer/site support is required

Recruitment process

The process will include a short telephone screen, an interview, and a practical customer-support exercise. The exercise is designed to show how you handle customer information, written communication and attention to detail.

How to apply

Please apply with your CV and a short note explaining why this type of office-based customer support and operations role suits you.

Pay: £25,000.00 per year

Benefits:

On-site parking

Location:

Malvern WR14 3SZ (preferred)

Work Location: In person

Quick apply

Refine Your Search

banking jobs in worcester

Customer Support & Operations Administrator

Customer Representative - Hereford

Lloyds Banking Group Customer Support - Birmingham

Banking Representative - Birmingham/Solihull

Customer Service Advisor

Personal Wealth Adviser

Senior Compliance Officer (Legal & Regulatory)

Associate Relationship Manager, Mid Markets - Midlands

Complaints Team Leader

Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham

Client Finance Accounting Technician

Associate/Senior Associate - Banking & Finance

Banking Associate / Senior Associate

Controllers, Non-Financial Regulatory Position Reporting, Associate, Birmingham

Internal Audit, Transaction Banking Technology Audit, Associate, Birmingham

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Internal Audit, Global Banking & Markets - Equities, Associate, Birmingham

Client Relationship Manager

Customer Experience Advisor | S1 | Retail Banking | Gloucester Branch

Controllers, Non-Financial Regulatory Position Reporting, Senior Analyst, Birmingham

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