About PSC Global
PSC Global is a specialist supply-chain integrator providing high-reliability manufacturing, kitting, assembly and inventory management solutions to customers operating in demanding and regulated sectors.
With facilities in the UK and Czech Republic, we support global customers across aerospace, defence, industrial and engineering markets. Our capabilities include custom gasket manufacture, precision components, polymers, sub-assemblies and integrated supply-chain solutions.
The Role
We are seeking a motivated Business Development Representative to engage with existing, dormant, and prospective customers through telephone and digital communication. In this role, you will identify customer needs, provide tailored solutions from PSC Global's portfolio, and build strong relationships to drive revenue growth through proactive prospecting, quotation management, and excellent customer service.
Key Responsibilities
- Consistent achievement of call-rate, prospecting, productivity, sales and margin targets.
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Strong, trust-based relationships with new, existing and previously dormant customers.
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High-quality CRM data and proactive pipeline management.
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Effective collaboration with internal teams to ensure exceptional service and smooth order fulfilment.
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Increasing depth of product understanding and ability to communicate PSC Global’s value effectively.
Customer Engagement & Sales Execution
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Proactively follow up on all quotations to drive conversion, identify needs and maximise sales opportunities.
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Re-engage existing, inactive and dormant customers to strengthen relationships and introduce additional PSC Global products and services.
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Conduct outbound prospecting calls to develop new relationships at all organisational levels and identify purchasing decision-makers.
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Understand customer requirements and propose appropriate solutions using PSC Global’s supply-chain, manufacturing and value-added service offerings.
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Present a compelling value proposition and close deals to achieve or exceed sales and margin targets.
Territory & Pipeline Management
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Develop and execute a territory sales plan by segmenting markets, targeting accounts, identifying competitor opportunities and assessing at-risk accounts.
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Maintain accurate documentation of customer interactions, calls, quotes and outcomes using CRM tools and MS Office.
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Improve customer contact efficiency while achieving call-rate, productivity and follow-up benchmarks.
Customer Relationship Management
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Deliver timely follow-up on enquiries, quotes, complaints and feedback to maintain strong relationships and build customer intimacy.
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Identify upsell and cross-sell opportunities to expand PSC Global’s footprint within each account.
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Liaise effectively with internal stakeholders including outside sales, operations, logistics, production and leadership to ensure smooth order processing and customer satisfaction.
Team & Business Support
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Support sales campaigns, promotions, product launches and lead-generation initiatives.
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Attend sales meetings, conferences, exhibitions and product training sessions as required.
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Continuously develop technical knowledge of PSC Global’s product and service portfolio to provide expert guidance.
Marketing Management
- Assist with the development and execution of marketing campaigns (online and offline).
- Create and schedule content for social media, customer and internal email newsletters and company websites.
- Support with market research to identify trends, competitor activity, and customer preferences.
- Develop credible customer/program-based market capture plans with specific objectives and milestones for the targeting and securing new work packages for PSC Global, from both existing and new customers based in primarily UK & EMEA
What We’re Looking For
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Strong telephone selling skills and confidence with outbound calling.
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Excellent communication and interpersonal abilities.
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Research and identification of target customers and contacts against strategic plan
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Highly organised, with strong follow up discipline and attention to detail.
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Comfortable working with CRM system, Sales navigator & MS Office tools.
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Customer first mindset with problem-solving capability.
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Self-motivated, proactive and target-driven.
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Ability to quickly learn PSC Global’s product suite, manufacturing processes and supply-chain services.
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IT literate, including proficiency in MS office tools, CRM and ERP systems.
