About the role
Lead retail. Inspire people. Make every sale count.
At Southern Hospice Group, every purchase, donation and volunteer hour helps fund compassionate hospice care for local people and their families. We're transforming our retail operation and are looking for two exceptional Retail Development Managers to join our new leadership team. Reporting to our Associate Director of Retail, you'll lead a portfolio of charity shops across either East or West Sussex, driving commercial performance, developing talented teams and helping shape the future of one of the South Coast's largest hospice retail operations.
This is an opportunity to join us at an exciting time of change and play a key role in delivering sustainable income growth that makes a real difference.
You'll be
You'll work closely with our Store Managers to:
- Drive sales, Gift Aid and donation growth across your area.
- Coach and develop high-performing retail teams.
- Use data and commercial insight to improve performance.
- Drive transformation, lead change and embed a positive culture
- Build strong local partnerships that increase community engagement.
- Deliver outstanding customer and volunteer experiences.
- Leading internal collaboration.
- Ensure consistently high operational and compliance standards.
About you
You'll be an experienced multi-site retail leader who enjoys developing people and improving performance.
You'll bring:
- Experience leading multiple retail sites.
- A strong commercial mindset with a track record of delivering results.
- Excellent coaching and leadership skills.
- Confidence using KPIs and data to drive performance.
- Experience with identifying and adapting to challenges i.e. problem solving.
- A collaborative approach and passion for continuous improvement.
- A valid UK driving license and use of own car due to location of role
Experience in charity retail is welcome, but we're equally interested in talented leaders from the wider retail sector.
Why work for Southern Hospice Group?
You'll join a values-led organisation where your leadership will have a direct impact on the care we provide across our communities. If you're looking for a role where commercial success and social purpose go hand in hand, we'd love to hear from you.
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.
Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.
Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On-site education support and study leave opportunities
- Option to access Bupa and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Artificial intelligence (AI)
Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Before you submit an application, we will ask you to confirm the information you provide is true and accurate. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
